Karen Millen Reviews

1.4 Rating 468 Reviews

7 %

of reviewers recommend Karen Millen

Company Reviews

Questions

Metrics

1.4

Based on 468 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How long does Karen Millen take to deliver?

Helpful Report

(2 weeks ago)

Karen Millen normally delivers within 5 Days.

Helpful Report

(2 weeks ago)

43.33%

Industry Average

“ There was an attempted delivery on the 13th (during working hours, we were not home), more importantly no communication via email that there will be an attempted delivery! So that I work around it or make sure to write them a note to leave with concierge (like ALL other courriers do!), so I followed up with KM on what happened with the parcel, they were clueless, the only sent me the tracking link and said to wait! NO solution offered (incident 1), I then found a way to write a note on the delivery link to leave with concierge and also pick June 15 as delivery day. ”

- Sylvana

“ My parcel was left outside my home. They claimed they delivered it. But it was to a gas box instead. Now it's missing. I have not received it. All my complaints are to a Bot. Bots questions and Not replies. Bad delivery service. ”

- ""

“ Same as above. I am unable to use the portal that doesn’t work: they have no customer service phone number: email takes 72 hours to respond : chat also takes time. They lied about delivery date. I will still try to return as the dress doesn’t work for me but I will NEVER ORDER FROM Karen Millen AGAIN!!!!!!!!! ”

- Kathy Kearns

Karen Millen Reviews

Delivery - Slow