Karen Millen Reviews

1.3 Rating 519 Reviews

6 %

of reviewers recommend Karen Millen

Company Reviews

Questions

Metrics

1.3

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is Karen Millen returns process?

Helpful Report

(2 weeks ago)

Greater than 82% of reviewers feedback is Karen Millen returns process could be better.

Helpful Report

(2 weeks ago)

8.70%

Industry Average

“ I have been buying from Karen Millen for over 20 years , but I am very reluctant to buy now , design and materials are very different to what it used to be , and returns are very poor , you Waite so long for a refund , so be very careful and keep your receipts to prove you have sent the items back , ”

- caryl hughes

“ I used to only purchase the premier service for free returns (but also free delivery as an aside). ”

- Ex-Karen millen lover

“ The customer has to pay for returns & on top of that they deduct a further 3. ”

- Nuala Morrissey

Karen Millen Reviews

Returns - Difficult