Karen Millen Reviews

1.3 Rating 541 Reviews

6 %

of reviewers recommend Karen Millen

Company Reviews

Questions

Metrics

1.3

Based on 541 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is Karen Millen returns process?

Helpful Report

(1 month ago)

Greater than 83% of reviewers feedback is Karen Millen returns process could be better.

Helpful Report

(1 month ago)

6.90%

Industry Average

“ First, they don't provide refunds for returns. ”

- Virginia M

“ Returns policy- error made by pressing credit tried to reverse this and unable to do so . ”

- ""

“ Absolutely awful experience, the returns portal doesn’t work. I tried to return 2 items but the screen kept showing 3 items although there was only 2items on the order. It then made it impossible to continue with the return. I emailed customer service but they never responded. ”

- Margaret Burn

Karen Millen Reviews

Returns - Difficult