Karen Millen Reviews

1.3 Rating 536 Reviews

6 %

of reviewers recommend Karen Millen

Company Reviews

Questions

Metrics

1.3

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is Karen Millen returns process?

Helpful Report

(1 week ago)

Greater than 83% of reviewers feedback is Karen Millen returns process could be better.

Helpful Report

(1 week ago)

8.00%

Industry Average

“ Absolutely diabolical returns process , the worst customer services I have ever had the misfortune to deal with , as a big company they should be ashamed , still waiting for my refund even though they say it’s been processed and working it’s way through the system , no ability to speak to an actual human being , they should be taken to task by trading standards at the very least . Will never ever order from them again ! ”

- ""

“ I returned an item on the 6.3.25 . Still no refund i have sent messages via text. Sometimes this is AI generated as it asks which country was my item delivered to. They have now said i will get my refund by the 27.3.25. Why does it take this long??? It is not fair holding onto customers money for so long . I bought my item on my amex account and will need to pay off the returned item now which i do not even have. This has really made me reconsidering purchasing online with KM Please improve your returns service it is not good enough! ”

- Anonymous

“ I have been buying from Karen Millen for over 20 years , but I am very reluctant to buy now , design and materials are very different to what it used to be , and returns are very poor , you Waite so long for a refund , so be very careful and keep your receipts to prove you have sent the items back , ”

- caryl hughes

Karen Millen Reviews

Returns - Difficult