“I would have given you five stars but the lime cordial you sent me was very old stock and due to expire April 2023. It is much darker in colour than usual which is why I checked the expiry date. Had I known I would not have ordered four bottles.”
“the order was processed and dispatched promptly. The courier claimed they could not deliver on their first attempt "because you were out" which was strange given that the delivery address was a large office building in the Brisbane CBD and it was a week day. They delivered the following day.
The whisky was quite poorly packed - the bottle was free to slide within the metal container and had heavily dented the top and bottom of the can - this clearly indicated some pretty heavy blows of the bottle against the lid and base of the can. The can was just loosely wrapped with some bubble wrap and was free to roll around inside the cardboard box. I would anticipate breakages if this is the standard quality of packing.”
“Kent street cellars provide fast and convenient alcohol options however using aramex as a delivery service really ruined the experience. Took almost a week for a delivery 20kms away with limited updates”
“Good purchasing experience at the beginning.
But, since they now have my email address, I have been bombarded by “offers” from them.
So, irritating!
Had to unsubscribe at the end and never will buy anything from this place again.”
“The purchase experience was online, and went smoothly. However, I specifically included in the order details for the delivery not to be left at the door (as was $1100 worth of whisky). However, even though I was home at the time, the delivery driver dropped and ran. I would suggest KSC reviews or changes delivery company or delivery process for online orders.”
Hi Shinya
Thank you for your review and feedback.
If you can find the time to elaborate on this it would be appreciated.
As we are always looking at how to improve our website
Regards
KSC
“The product arrived as purchased, however the delivery was one week late. Kent Street Cellars blamed the delivery company and weren't very concerned that they had let me down, when my transaction was with them. I won't be using them again.”
“The price and delivery was good. It was a gift for my brother and he drank a quarter of the bottle with his dinner that night of delivery, but then felt ill in the morning and put it down to the wine. I'd have more confidence purchasing from Kent Street Cellars again if I knew how the bottles were stored. Thanks”
“I was really impressed with the customer service and prompt delivery. However was disappointed that my order was not fully wrapped appropriately for transit as the box was quite battered and was bought for a gift!!”
“Hi there,
Good news, I found the missing parcel. It was at my local newsagent (Meadowbank newsagent).
Feedback for improvement: please dont mark the parcel as delivered instead something like mark as “pickup from newsagent required” would be more appropriate. Also good to send this info to the customer as sms text or email so they know what is going on.
Thanks, Mark.”
Rebecca
Thanks for the review
With the deal you purchased, the price per bottle is $27.99 and you get a free bottle of Ponte Prosecco. Better value in our opinion than $25/bottle
Regards
Kent Street Cellars
English