“I placed an order for delivery before 1pm and paid for express because I need it before 1pm. it did not arrive until 2pm in that afternoon. Customer service promised a refund for the express delivery but I haven’t received it so far. It has been weeks.”
“Hi. Not your fault I’m sure, but my Sacred Gin order hasn’t been delivered.
First attempt I was out, card left. I lodged a request to redeliver, but no sign since and today I see it has been returned to Sydney.
Martin Exelby”
“My darlings I Did not receive my delivery?!
It’s been two weeks!
Please contact me I’ve sent various emails to the Dispatch team
Lourdes Bentancort
0433769351”
“I have purchased eleven (11) deliveries from Kent Street Cellars and will continue to spend at least $175 per month, and I find the service very good. However I find Couriers Please very very slow and very expensive. $18 for 3 x Cartons of San Pellegrino is very expensive, that means I am contributing $36 per month to Couriers Please, and and average of 5 days to deliver to Castle Hill is pathetic. I bought an Amplifier from the US and received that in 6 days. Therefore my only complaint is the delivery.”
“I was a little disappointed because the first email I received from you to my Gmail account said there was free shipping for the Nikka pure Malt whiskey and when I processed it and paid for it, the receipt showed $9.99 was added on. I later found out that was shipping costs so instead of $109 it was plus $9.99.”
“Normally good… but the champagne I got sent last time the rose champagne was like out of date or something bc it did not taste the same as usual so am quiet disappointed in that”
“Hi Guys
Not sure if you have a new postal provider, but the last delivery didn't really work for me.
I normally have all deliveries left at my very private front door. I don't recall being prompted for any instructions, but anyway no one was home and it was delivered to a BP service station several KM from home. I had no car.
Anyway, this is definitely not a complaint. Rather I thought it would be useful for you to know.
cheers”
“I would have given a 5 star if not for the non delivery of my latest order. The order was placed on 19/12/2020. It was meant for Christmas but did not arrive. Miss the new year's eve dateline as well. As at 02/01/2021 it has still not arrived.”
“Guys seamless ordering and confirmation .product fantastic
Adam in customer service tick . Your choice of delivery of Fast track was absolutely disgraceful with an 8 day delivery time for a Sydney metro.
As regular online buyer across many categories ... this final leg of customer service was woeful. There performance reflect directly onto you! Sadly .. I really try and small guys ! I hope you take this review onboard .”
“Hello, I received an update that my order would arrive on Friday, I waited until 7.30pm only to receive another note to say it would now arrive on Saturday. This was disappointing as I thought I had ordered with enough time for my order to arrive for my Friday event. I then had to purchase elsewhere during my event.”
“The StandArt glasses are wonderful, Adam was very helpful.
Your couriers, Couriers Please however I cannot recommend as they are dishonest about their delivery information, and failed to deliver the package.”
“It was OK ... took a few days to arrive but more importantly was left in 39 degrees sun, instead of out of the sun near the front door (like most deliveries).... fortunately I saw it before I went out....”
English