“Very efficient process however we weren't notified when our order was being delvered until the driver called to say he was at our office. As we were away that day the order then remained in the back of his truck all weekend where it was 35 deg.”
“The product is apparently excellent and the delivery was fast and efficient. But the online ordering procedure was problematic. The billing address was replaced by the delivery address and the request to review was sent to the recipient's name but at my(purchaser's) email address. I submit anonymously because I am not Gratton B. And I didn't review the Riesling as I'm not the one drinking it.”
“i was a little concerned how poorly the rum bottles were packed and the box that was barely holding together but they did arrive intact so thats good. There could be more size options as every other time i have brought bundy red from duty free i have gotten the 1 litre bottle”
“Wine was great but you used Aramex to deliver and they are horrendous to deal with here. I will not order from you again unless there is an alternative.”
“Paid for same day delivery (pretty much the main reason I used Kent street cellars) and received in 3 days - after the event I’d purchased the wine for… Delivery admits they didn’t make the first night - but then claims I wasn’t home on the second night (it was after 10pm - I was at home, probably watching TV). No missed calls in my phone and no note left.
Wine was as paid for - hence the 3 stars.”
“Your variety of products available is good but the delivery is not up to standard. I had requested it to be delivered "Under security gate (under cover)" but the courier often puts it in the mail box where the bottles can be broken or left in the sun for too long”
“Product is competitive but their choice of delivery by Australia Post resulted in a disappointing outcome which delayed the delivery and lost the moment of surprise. It resulted in my daughter having to pick up the package from the post office despite having been home on the day of the supposed delivery day. 🤨”
“Their website lets you leave a message for the receiver of a gift. However, after finalising payment I was later contacted by a representative of Kent Street Cellars to advise that I needed to pay an extra $4 for a card if I wanted my message to be attached to the parcel. What annoyed me is that by the time I received the email and responded, the gift was now going to be a day late. Surely they can fix their website so there are no surprises or unnecessary delays.”
English