“Very disappointing. They said shipping 2-5 days. It appears they have lost my order, charged my credit card in full, have provided minimal feedback. I'm $298 out of pocket waiting for the arrival of my order from 16 days ago.”
“I had asked for delayed delivery as I was out of town for a week. This was ignored. On receiving notice that the wine was on its way I contacted Adam who told me there was nothing he could do. When I drew his attention to the request in my order for delayed delivery he had 2 responses. The warehouse was too busy and why did I place an order when I was going away. So in his eyes I was somehow at fault for not knowing your system deficiencies and also placing a special request. When I explained that someone should have called me to note my request wasn’t able to be accommodated, again he emphasised the warehouse was just too busy. After repeated discussion Adam was able to delay the order but it was still delivered 2 days before I returned home. I had a neighbor collect the wine for me. My message to Adam is that if you want customers you just have to provide customer service.”
“Very happy with the service.
Even when there was a problem it was sorted promptly !
Have now sent wine to my son so I can drink the good stuff at his place”
“So efficent with getting the alcohol to me when I was extremely pressed for time. Was the only place that sold the certain bottle of Whiskey. Very pleased customer!”
“thanks to the staff at Kent St. Cellars for their expertise , i received my purchse within 48 hrs.
very happy and have recomended to my client`s and freinds”
“Bought various gifts for people in Western Queensland and NSW over the years. Not a huge amount but couldn’t fault Kent Street Cellars. Arrived on time , quick as, in perfect condition. Customer service extremely helpful when required. No problems. Straight forward process. Will continue to purchase. You’ve managed to put a smile on a few dials. Thank you.”
“So the box was squashed and damaged. As I am a collector of good spirits I was not happy but did now raise an issue nor submit refund request. But I feel very saddened by the condition of the box and I wonder if I could just get the box.”
English
