“Very disappointed experience. Have two damaged glasses out of the two sets of the orders and been in contact with your customer support officer via emails and sending photos as requested, but no outcome. Give up now.”
“After placing the order we were kept in touch with the delivery service company. Unfortuanely Aust Post couldnt count pass one as there were two boxes of wine expected,
After contacting your Customer service centre we were advised that they would contact the delivery company to see if they could locate the remaing carton. A few days later it was delivered.
We are happy with the price of our selected wines and would definetly order our wines and did like the free delivery from Kent Street Cellars again.
Regards Geoff”
“You supposedly posted my order of 6 bottles of champagne last 4th Dec and to this day, I haven't received them. Am very disappointed and I saw other reviews saying the same. What can you do to recover this?”
“Exceptional service, fast delivery to Sydney CBD and even replaced a broken flute promptly without hesitation free of charge. Will definitely order again! Thanks”
“Kent Street Cellars always has a good selection of Whiskey and always at better prices than Dan Murphys. I can always rely of them for my orders and delivery times are prompt after purchase.
Highly recommend them.”
““How good was that” whilst searching for an obscure Rose Syrup ( which I found) I also found a rare whisky I couldn’t find anywhere else , so click and a really efficient system with great updates on delivery , sprung into action and products delivered in 2 days …..”
“We have brought a lot of wine from you guys and always loved the service. However witht he recent changed to delivery, that is no longer the case. Our last delivery onlt just made it in one piece. THe box was very fragile and not properly taped, to the extent the bottom almost fell out whne we lifted it. And the bottle dividers were stuffed in as an afterthought, but not between the bottle”
