“Whenever I make a purchase from KSC - it arrives well packed and in a timely manner
KSC always have a great wine selection to choose from - have recommended them to other friends.”
“Terrible experience for a valued, returning customer. I ordered 2 x Perrier Jouet Blanc De Blanc NV & 2 glasses sets as Christmas gifts which were delivered to the wrong building on the 6th of December 2024. I have been chasing a refund or a replacement of goods (which amounted to $300) from both 'Kent Street Cellars' and their courier 'Aramex' since then and it is now the 15th of December and I have received neither. Terrible customer service and no rectification.”
“The Hakushu Japanese Single Malt Wisky was as expected. Well done Kent Cellars selling this worthy drop at a great price. Thank you. Unfortunately ‘only’ 4 star rating this time. The condition of my delivery was less than ideal…”
“I bought a six pack of my favourite champagne when I saw it advertised on special at Kent St Cellars. It was deliverred within a few days and the communication around the delivery was first class. Very reliable vendor.”
“I have placed two orders with Kent St Cellars. The first was delivered satisfactorily. The second was placed 14 days ago. I was advised that it was dispatched after 3 days. I still don’t have it. I have emailed Kent St Cellars twice and the courier twice. Both have acknowledged my correspondence, but neither have attempted to resolve the matter. The whereabouts of my purchase remain a mystery to me. I live in metropolitan Sydney.”
“I always order from Kent Street but I have damaged items in my order and have left messages and emails and no response. Now I have damaged client gifts for Christmas”
“Really disappointed with the way this has been handled ordered champagne on the 30 November have sent two messages to Aramex and left two messages with your store finally today to say it has been delivered to a depot as no one was home and my husband has been home all day so all round it has been a pretty ordinary experience”
“Kent Street Cellars is reliable place to buy wine, spirit or bear of your choice. Posting is usually at time but due to Christmas parcels delivery was slightly delayed.”
“My goods were ordered over two weeks ago and they haven’t arrived. So my only review at this stage can be Zero.
I’ve chased it up twice via email but still haven’t arrived. Can someone please contact me?”
“Price is fair.
But use Aramex for delivery and I receive nothing for 2 weeks and still waiting. Let’s see if I will miss the festival season.
Overall Very unreliable. To save some like $10 on a $200 bottle but has to deal with all those dramas.”
English
