“Unbelievable service! Super quick delivery and were able to answer my concerns simply and swiftly. They have a great range. Love dealing with Kent st, our go to for anything liquor related!”
“Order confirmed on 1st December , currently the 18th and still no delivery. Function was on the 15th. No one answering the phone. Emails went days without a response. My escalating frustration was not responded to.”
“I received a delivery 06/12 including 3 Veuve bottles that I thought were 750ml for $69.90 but in fact were 375ml. I emailed and asked if I could change for the 750ml that were only $2 more each and pay the difference. I stated that I'm a regular purchaser of champagne and it was an honest mistake (being only $2 different in price). I received a reply from Adam on 09/12 saying I could but the Kent St shop is no longer open, could be done via delivery but would have to pay for courier (no details given). I immediately replied same day and asked how much and how to go about this. I received a reply 12/12 advising price of $20 plus difference - again I immediately agreed and up to now 7.20pm 17/12 am yet to have a reply. Very poor service from a loyal customer.”
“Shopping with Kent Street Cellars nlineisa breeze - with a great website, competitive pricing & rapid delivery - I simply couldn't be happier
I'm definitely a long term Kent Street Cellars client
Wel done, Merry Xmas & keep up the great service Kent Street Cellars!”
“I ordered and paid on Dec 1 and still not received the 6 bottles of wine on invoice 127621. Adam responded that a case # was raised with courier. I have followed up twice now each with courier and Kent but no response. This is not acceptable as I need it for a party this Thursday. Can someone please help as your phone messages are also not returned”
“I would love to say the service is great, but have been waiting days and days and still no delivery for a recent purchase, maybe a problem with couriers.....”
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