Keter Plastic Reviews

Name: Keter Plastic
Rating: 1.54

1.5 Rating 105 Reviews

12 %

of reviewers recommend Keter Plastic

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Metrics

1.5

Based on 105 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 28%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Keter Plastic 1 star review on 24th July 2025

MRoa

Keter Plastic 1 star review on 26th May 2025

Fernando Mendes

Keter Plastic 1 star review on 30th October 2022

Johnny Moreno

Anonymous

Anonymous // 01/01/2019

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“Most amazing customer service. A broken spare part on a older trunk was exchanged very professionnaly, with empathie and in a speedy manner. Delivery was also top.”

Helpful Report

Posted 2 years ago

“The worst thing I've ever bought, lots of brand new tools damaged by condation rust caused by condensation, I've put extra vents in (4) still no difference, contacted Keter and like a fool I excepted £100 comp, think twice about thus product, they look good and that's about it.”

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Posted 2 years ago

“10 day past, no signs of my product. No confirmation. Never order again!!!”

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Posted 2 years ago

“Still waiting keter !”

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Posted 2 years ago

“Broken and missing parts , trying to get the problem resolved is deplorable. That last anonymous review must have been Keter customer services ??? If you were happy to leave a good review why be anonymous ???”

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Posted 2 years ago

“Well done Keter customer service for all the help you gave me after I didn’t know exactly what I needed you sent me details off what I needed to do and my problem was resolved straight away thank you so much”

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Posted 2 years ago

“Customer service is a joke ! Contacted 2 1/2 months before warranty was up , they said they sent replacement lid because lid was warped . I received a long piece of metal instead . They burnt enough time up to go past warranty . Keter sent me 15.00 for product pro rated ! They can stick the 15.00 up there a&$ !!! WTH”

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Posted 2 years ago

“I am very disappointed in the product. I bought 3 planters and before I could even touch two of the three one leg totally snapped. I sent an email to Keter on 10/5 and on 10/7 received a response saying that within 5 to 10 days I would receive a replacement leg. Now I am on 10/26 and I call the customer service number and the guy tells me that they sent me an email (which I never received) saying that the replacement part (one leg) is extremely delayed. I have put plants in two of these planters and they are telling me NOW to return them. I do not understand what kind of customer service garbage this is. Someone could have called me or emailed me and the guy just did TODAY 10/26. Bunch of garbage. DO NOT BUY”

Helpful Report

Posted 2 years ago

“Not well made at all. Way overpriced at Lowes. Won’t buy anything from them again. I can make due with it,very disappointed with this product. Probably cost 20.00 to manufacture. Pieces were broke. Buyer beware!”

Helpful Report

Posted 2 years ago

“I purchased “composite” Adirondack chairs from the Keter company sold by Walmart. One lasted 2 months and broke where the armrest connected to the back. I realized that they were PLASTIC not composite so I let it go. When another chair broke in the same spot I decided to call Keter company. They told me to take pics and send them in. I did but they kept saying they didn’t receive them. After the fifth time, I received an email telling me to take them back where I bought them and have a nice day. Just another ploy not to take responsibility for the cheaply made products that cost a lot. STAY AWAY!!!!!! Don’t do what I did.”

Helpful Report

Posted 2 years ago

“My son bought one and he is not a DIYer and put it up himself in under 3 hours. My daughter bought one the same and asked if I could help. After starting at lunch time, we had to stop 5 hours later as ran out of light. The parts do not line up correctly, the panels are too small, and the next day took us another 6 hours and even then, the door does not close or fit to the frame. I cannot see where the quality control is to this. With a lot of homemade adjustment, I got it all together although the door still won't fit the frame so I will have to trim the plastic to get it to fit. Totally disappointed. If I knew it was going to be like this, I would have bought a wooden shed instead. I would rather have to treat it annually than have this which looks a bit odd.”

Helpful Report

Posted 2 years ago

“Bought adirondack chair sept 4. assembled sept 5. Lifted up by arms to move in yard Arm broke off and back cracked sept 6. Called company to replace and contacted online. Never responded. Sent receipt and pictures. Called again. Said they will not honor warranty.”

Keter Plastic 1 star review on 13th September 2022

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Posted 2 years ago

“I purchased a Keter 120 gal deck box from a third-party on Amazon. It had clearly been a return because there was strawberry jelly on pieces of a box. There was no hardware and no instructions. I called Keter customer service to inquire about purchasing the hardware. I spoke with someone who told me that the hardware was out of stock but that he would go ahead and order it for me free of charge. He warned me that it could take up to three months to get the hardware. I was impressed at that time since I hadn’t purchased the box from them and the seller was no longer selling through Amazon and would not answer any of the inquiries. I was emailed the missing instructions that day. I received the hardware less than a week later. I think their customer service was fantastic. I think I spoke to someone named George.”

Helpful Report

Posted 2 years ago

“This company is nothing but a scam I ordered a shed it never came and now they are scamming me out of my money and won’t give me a refund. Tried to get my money back thru my bank Chase they sent Chase phony papers and now chase won’t give me my money back. Chase bank believes Keeter sheds over me. I strongly suggest do not do any business with keter sheds they are a scam business!!!!!!! Chase bank does not stand behind their customers!!!!!!”

Helpful Report

Posted 3 years ago

“i bought a outside two door container with lift able roof. and it warped and bent after three days outside. plus one of the doors warped, it was scratched on arrival with a small chip on underside of base. complete utter rubbish, and i am having issues getting a refund, because the seller says they don't warp. WRONG. stay well clear of this company.”

Keter Plastic 1 star review on 23rd July 2022

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Posted 3 years ago

“Came with damaged lid and 2 of the same part and missing another part. Customer service was awful. Finally got to a supervisor who was equally unhelpful. Ultimately that would not stand behind their product and said I would have to take it to the store I purchased it from (I ordered online). Getting ready to start that process. I will never buy a Keter brand product again.”

Helpful Report

Posted 3 years ago

“Unbelievably terrible customer service. A joke, in fact. I have no instructions for my SAM's club Brighton 120 gallon deck box.”

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Posted 3 years ago

“I purchased a 165 gallon deck storage from Sam's and it was missing 2 parts. When I called their number I was told they would mail the missing parts in 7-10 days. Then after several days was told too return it to Sam's club. It was a cumbersome item and the return was difficult. When I returned it I saw that they had several Keter items being returned.”

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Posted 3 years ago

“Their customer service is a complete joke ! Totally ignorant automated response. They state "do not goods return to retailer" (B&Q) contact keter themselves. After a month of chasing faulty manufactured parts I have now got TWO case numbers BUT NO RESOLUTION. DO NOT BUY THIS COMPANY.”

Helpful Report

Posted 3 years ago

“Received a keter shed 2 weeks ago, i had ordered from Argos. I phoned Keter asking why they had 2 boxes on the package but only one delivered. They told me Argos packaged it! Argos deny this! Inside the package is half a shed. Do not trust either Argos or Keter. Am stuck with this very expensive half shed. Getting nowhere. Sainsburys are the Customer service and for a week kept telling me it was all in the one package. They are all just money mad with not one ounce of professionalism between them. There are at least 61 parts missing (not including the small parts which may or may not be there), the fitter had seen enough & wasnt going to open the tiny parts. There is a bent metal pole in the box too. How do i get service from anyone on this matter, when you all blame each other? I note that several others are having the same problems and Keter are not responding. Can someone help me please?”

Keter Plastic 1 star review on 30th June 2022

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Posted 3 years ago

Keter Plastic is rated 1.5 based on 105 reviews