Keto-Mojo Reviews

Name: Keto-Mojo
Rating: 4.67

4.7 Rating 16,790 Reviews

92 %

of reviewers recommend Keto-Mojo

4.7

Based on 16,790 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Keto-Mojo:

The ketone and blood glucose monitoring system FDA approved for kickass ketonians.

Visit Website

Phone:

800.513.1965

Email:

support@keto-mojo.com

Location:

952 School Street, Suite 212Napa, California 94559FDA REG: 10055466

Keto-Mojo 5 star review on 15th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to deliver a package , twice on time , pathetic customer service and top of all lie to there customers about everything , keep on saying that we are trying to help but actually doing nothing”

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Posted 5 years ago

“We paid for overnight shipping which is $25 or more dollars and we didn’t get the package for 5 whole days!”

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Posted 5 years ago

Thank you for taking the time to leave us your feedback. We are very sorry the order did not arrive as you had expected. We have reviewed your order and found that your order was placed after the shipping cut off time for the date of the order. All orders must be placed before 5 am PST. Your order was placed at 11:42 am PST. This was past the time that we could process the shipping on your order. The package was shipped out the following business day Friday and arrived as promised on Monday. The shipping service selected ships and delivers Monday- Friday. We do not offer weekend or holiday shipping or delivery. We do have this information listed at checkout to avoid any confusion. If you will reach out to our customer support we will offer you a gift card for your frustration regarding the shipping that you can use on your next order. We do try very hard to make sure our customers are happy with their purchase. We can only do what we have listed at checkout in regards to shipping. The only other option is the shipping service is not meeting your expectations would be to contact our Customer Support to see if we can have your order shipped using a different service that is not listed on the website.

Posted 5 years ago

“3 different results while doing test 3 times after each other”

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Posted 5 years ago

“I still haven't received it.”

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Posted 5 years ago

“Poor customer service!! Defective product”

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Posted 5 years ago

“I still haven’t received it”

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Posted 5 years ago

“the strips are absolute garbage”

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Posted 5 years ago

“What a waste of money on this machine. Cheaper versions of a product like this works better. I just want to return it.”

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Posted 5 years ago

“Device works ok but rarely successfully syncs with my iPhone —> very frustrating!! I have uninstalled and reinstalled the keto mojo app 5 times on my iPhone to get a current sync —> not acceptable!!”

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Posted 5 years ago

“did not resolve my problem I have to order new strips because the ones the were giving me errors were malfunctioning and they would not replace them so i just ordered new ones. worst customer service ever.”

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Posted 5 years ago

“I’m still waiting on a call weeks later. Package arrived with missing item. And has not been resolved as of yet. Very unhappy so far with customer service.”

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Posted 5 years ago

“Meter does not work unless you take the batteries in and out everytime I want to use it. Contacted company, they want me to spend time trying to troubleshoot it and email back and forth. I just don't have the time to fix something that should come ready to use.”

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Posted 5 years ago

“The testing strip don't work. I've ordered from keto MOJO numerous times without issue. This time around I have to use 3 to 4 testing straps before a reading shows up. Everything else shows up as an error.”

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Posted 5 years ago

“You wrote the wrong address and caused to lose my package and delay the delivery”

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Posted 5 years ago

We are very sorry that your product was delayed. We did send over the correct shipping address to our fulfillment company. There was a change in the address on the Shipping software. We do see that the fulfillment company made this mistake. Keto-Mojo does apologize and we are working with our fulfillment company to make sure the addresses that we send over are not changed.

Posted 5 years ago

“Half of the keto strips are faulty.”

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Posted 6 years ago

“Emailed, chatted and called for support and received no response whatsoever.”

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Posted 6 years ago

“Having major problems at the moment so will review again when, hopefully, resolved”

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Posted 6 years ago

“All of a sudden it stopped syncing . I contacted them and I have been told several times that they are aware of the issue and that it will be fixed shortly. After asking again they said it would be 60 days for new features.. poor customer service.”

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Posted 6 years ago

“Can't get it to work. Calibrates, but then returns E-F code when doing actual test strip reading. I have wasted about 6 keto test strips trying to get it to work.”

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Posted 6 years ago

“I have not received my order yet. I am extremely disappointed. Was hoping to start a 7 day fast 2 days ago.”

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Posted 6 years ago

Keto-Mojo is rated 4.7 based on 16,790 reviews