Keto-Mojo Reviews

Name: Keto-Mojo
Rating: 4.67

4.7 Rating 16,105 Reviews

92 %

of reviewers recommend Keto-Mojo

4.7

Based on 16,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Keto-Mojo:

The ketone and blood glucose monitoring system FDA approved for kickass ketonians.

Visit Website

Phone:

800.513.1965

Email:

support@keto-mojo.com

Location:

952 School Street, Suite 212Napa, California 94559FDA REG: 10055466

Keto-Mojo 5 star review on 15th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same issue. Trends don’t appear in the app”

Helpful Report

Posted 5 years ago

“It doesn't work. 6 of the 10 strips failed with error codes. I wasted my money because there is ZERO warranty on this product .”

Helpful Report

Posted 5 years ago

“The Bluetooth doesn't work at all.”

Helpful Report

Posted 5 years ago

“Don’t like Keto-Mojo’s Business practice of Texting people when they leave stuff in their shopping cart. I Do not recommend buying from a company that does this.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are very sorry that you were disappointed with our process. We do listen to our customers and will be speaking with our shopping cart company to see if we have a way to let our customers opt-out of receiving text messages if they include their phone number on the order. Our customer's privacy is very important to our company. As a small family-run company we are always trying to improve our systems and make our customers happy. But sometimes we do fail. We will continue to work on offering the best customer support and products that we can.

Posted 5 years ago

“Item arrived opened, including the shipping envelope it was contained in. Obvious they stuffed everything in a bubble0envelope when it should not have been - shows lack of care for the product and customer. Will not be using in the future.”

Helpful Report

Posted 5 years ago

“I ordered a KETO meter and extra strips. To date I have received the extra strips but no KETO meter. It has now been a two months since my initial order. It has been a month since I asked to an answer as to when my meter would arrive. I sent another request for information today as it still has not been received”

Helpful Report

Posted 5 years ago

“Unable to deliver a package , twice on time , pathetic customer service and top of all lie to there customers about everything , keep on saying that we are trying to help but actually doing nothing”

Helpful Report

Posted 5 years ago

“We paid for overnight shipping which is $25 or more dollars and we didn’t get the package for 5 whole days!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us your feedback. We are very sorry the order did not arrive as you had expected. We have reviewed your order and found that your order was placed after the shipping cut off time for the date of the order. All orders must be placed before 5 am PST. Your order was placed at 11:42 am PST. This was past the time that we could process the shipping on your order. The package was shipped out the following business day Friday and arrived as promised on Monday. The shipping service selected ships and delivers Monday- Friday. We do not offer weekend or holiday shipping or delivery. We do have this information listed at checkout to avoid any confusion. If you will reach out to our customer support we will offer you a gift card for your frustration regarding the shipping that you can use on your next order. We do try very hard to make sure our customers are happy with their purchase. We can only do what we have listed at checkout in regards to shipping. The only other option is the shipping service is not meeting your expectations would be to contact our Customer Support to see if we can have your order shipped using a different service that is not listed on the website.

Posted 5 years ago

“3 different results while doing test 3 times after each other”

Helpful Report

Posted 5 years ago

“I still haven't received it.”

Helpful Report

Posted 5 years ago

“Poor customer service!! Defective product”

Helpful Report

Posted 5 years ago

“I still haven’t received it”

Helpful Report

Posted 5 years ago

“the strips are absolute garbage”

Helpful Report

Posted 5 years ago

“What a waste of money on this machine. Cheaper versions of a product like this works better. I just want to return it.”

Helpful Report

Posted 5 years ago

“Device works ok but rarely successfully syncs with my iPhone —> very frustrating!! I have uninstalled and reinstalled the keto mojo app 5 times on my iPhone to get a current sync —> not acceptable!!”

Helpful Report

Posted 5 years ago

“did not resolve my problem I have to order new strips because the ones the were giving me errors were malfunctioning and they would not replace them so i just ordered new ones. worst customer service ever.”

Helpful Report

Posted 5 years ago

“I’m still waiting on a call weeks later. Package arrived with missing item. And has not been resolved as of yet. Very unhappy so far with customer service.”

Helpful Report

Posted 5 years ago

“Meter does not work unless you take the batteries in and out everytime I want to use it. Contacted company, they want me to spend time trying to troubleshoot it and email back and forth. I just don't have the time to fix something that should come ready to use.”

Helpful Report

Posted 5 years ago

“The testing strip don't work. I've ordered from keto MOJO numerous times without issue. This time around I have to use 3 to 4 testing straps before a reading shows up. Everything else shows up as an error.”

Helpful Report

Posted 5 years ago

“You wrote the wrong address and caused to lose my package and delay the delivery”

Helpful Report

Posted 5 years ago

We are very sorry that your product was delayed. We did send over the correct shipping address to our fulfillment company. There was a change in the address on the Shipping software. We do see that the fulfillment company made this mistake. Keto-Mojo does apologize and we are working with our fulfillment company to make sure the addresses that we send over are not changed.

Posted 5 years ago

Keto-Mojo is rated 4.7 based on 16,105 reviews