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Kiddicare Reviews

1.3 Rating 193 Reviews

6 %

of reviewers recommend Kiddicare

Company Reviews

1.3

Based on 193 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Read Kiddicare Reviews

About Kiddicare:

Established in 1974, Kiddicare is the largest online nursery and baby supplier in the UK. Kiddicare is the UKs number one online baby shop, supplier of baby products and accessories including prams and pushchairs, nursery furniture, car seats, baby cots baby furniture and equipment.
Our 60,000sq foot showroom based in Peterborough (www.kiddicare.info) is the largest in Europe and offers one of the widest ranges of baby products, accessories and equipment stocking all your favourite baby brands including Quinny, Maxi-Cosi, Britax, Graco, Maclaren,Baby Bjorn, Cosatto and Phil & Teds under one roof.

Visit Website

Phone:

0871 7817 000

Email:

hello@kiddicare.com

Location:

Club Way Cygnet Park Hampton
Peterborough
PE7 8JA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusted with the customer service ordered storage boxes for daughyers bedroom months ago and have still not received it and had no correspondence or refund!!!”

Posted 7 years ago

“Customer service phone number has been closed so all correspondence by email. Waiting for a replacement item to be sent to us today as the original was damaged and getting no response. Would not use again... Very poor!”

Posted 7 years ago

“AWFUL COMPANY - Avoid like the plague”

Posted 7 years ago

“Does not deserve 1 star but there's no option to give zero stars.Please do not order from this awful company. I am still awaiting a refund from a faulty buggy I returned. I only had the item for less than two weeks and still they disputed my right to return it. You cannot speak to a human being as they have closed their telephone lines.Their email responses are rude. They do not respond effectively. Their customer service team just don't care. Avoid this online store at all costs!”

Posted 7 years ago

“I ordered a breast pump first for my premature twins, turned up 3 days late, so i had to feed them formula milk, and now i ordered 4 feeding bottles (big mistake to trust them again), but now 3 days later, nothing!!! im still waiting, so im writing this review. So dont believe is next day delivery, is whenever they want! No customer service, apart from a email address. WK0740439, WK0758268 are my order numbers”

Posted 7 years ago

“Ordered a nursery furniture set that included a "Free" mattress. Received confirmation e-mail and delivery date. On delivery day only the mattress arrived. Tried to call Kiddicare to find out when the rest of the order would be arriving (due to moving house we were now 2 weeks away from our due date). Found out you could not speak to anyone on the phone at Kiddicare and had to send an e-mail. Received an e-mail telling me the order would not be arriving as it was out of stock and no longer available. No answer as to why this had not been communicated to me previously. Asked me if I would like to choose another item of have a refund, I opted for a refund. The amount they refunded was not the correct amount, and when I questioned this (again via e-mail) they stated it was the cost of the mattress as I had taken delivery of this. I stated that I did not want the mattress and if they had told me the set was not coming prior to this delivery I would have not accepted it and they were welcome to collect it. I am now less than a week away from my due date, have no furniture for my baby and have been given a 10 hour collection slot for the mattress if I wish to get my money back. Am applied that a company that specialises in baby items can treat a heavily pregnant women like this, and can't even give me the details to speak to a person. Will never use again.”

Posted 7 years ago

“Less that 1 star in reality! A faulty cotbed that fell through on my son. KiddoDONTcare have been atrocious.nearly 2 months I have been waiting for replacement parts and still they are not here. Not the first person it has happened to and yet they don't care. The bed is dangerous but they will not recall!! My son has had no bed for nearly 2 months. I'm getting lie after lie with them and I've had enough. ????????????”

Posted 7 years ago

“I ordered a flat pack nursery and vibrating baby chair. Within 2 days nursery arrived, like the website said, but with no chair. So I phoned the delivery company to ask if the accidentally left it aboard and got told no chair had been sent. So I decided to contact the company as when I ordered it I got told it would take 48 hours to deliver. Firstly there's no email so had to wait for them to call me. Was then told they was having problems with distributors but I would receive it within a week. It has now been 3 weeks since I ordered, with me having to do all the chasing up, only to be told they don't have it in stock still and do not know when it will be. My options are to get a refund what will take a week, or pick another option. Reasonable? Not when you see the the product you ordered on their website with a 48 hour delivery status still on it. Over 20 emails and 3 phone calls, I've got to wait another's 3 days till I find out what is actually going on and they give me a reply. I've read others had nightmares with refunds so I don't want to get one I want to change the product, but obviously the websites not got the correct information. Would avoid this company at all costs!”

Posted 7 years ago

“Bad customer service”

Posted 7 years ago

“Absolutely disgusting service wish I had read these reviews beforehand and not made the mistake of ordering from kiddicare. Told me Have to over two weeks for a refund PLEASE DO NOT ORDER from This joke of a company”

Posted 7 years ago

“I ordered a cot and got a child's table and chair instead. 7days later I'm still waiting for a refund.”

Posted 7 years ago

“Please please please don't order from this company it is beyond useless customer service what customer service. I”

Posted 7 years ago

“Disgraceful company. Disgraceful staff and service. Sent me wrong item but after emailling several times and 3 long phone calls they finally decided i could send it back but ay my expense!!! Not one member of staff ever apilogised and when i took things further and made a formal complaint. nothing happened. Not even an opology. Dont buy from.”

Posted 7 years ago

“Wouldn't even give this place a 1 star but unfortunately have to pick a rating to leave a review, the place should not be aloud to trade the customer service is shocking! Firstly I paid for next day delivery for it to come 2 days later, My pram came in a used like condition! Scratches to the frame and a ripped hood, First my emails were getting passed about to wrong departments so they said, eventually spoke to the right person he offered to get it collected and refunded, over a week water still no refund and having my emails ignored, I will never recommend this company and I will never be using it again”

Posted 7 years ago

“Visited store in Peterborough as daughter expecting and the pram travel system stroller choice was fantastic. Purchased a Cosatto Giggle 2 fantastic print on travel system and many choices. The staff were fantastic and very helpful in explaining all about the workings of it and you could take away within 15 mins, so we went to the cafe and had Lovly hot chocolate and tea will definitely be returning in the near future”

Posted 7 years ago

“Absolutely shocking customer service We ordered a nursery furniture set, first part of order one basket was broken and then the wardrobe arrived with a large crack right across one side. Cutting a long story short after 20+ emails and a month waiting and a wardrobe in bits waiting to be put up, still no replacement part, kiddicare just tell lies saying that it is on its way. No wonder there is no number to contact customer services! Avoid”

Posted 7 years ago

“I had two orders from this company and both had issues. The support team are absolutely useless, not reading messages fully and asking for info that had already been provided. The response time is also atrocious, taking several days for first response with no telephone number.”

Posted 7 years ago

“Absolutely shocking customer service, I'm waiting on a refund which was said to be processed on the 11th August, it's now the 27th, I have sent 19 emails and not one reply, avoid avoid avoid kiddie care, for an online service they really don't make use of it regarding emails. Fuming is an understatement.”

Posted 7 years ago

“I ordered a furniture set from kiddicare website at the price it was at the time. Then got a phone call to organise the delivery of the items everything was going good until this point. I then received a email over a week after the phone call telling me that the price was incorrect and I would have to pay the extra. After a debate with kiddicare about this matter I then decided cancelled my order and now kiddicare are telling me it will take up to 14 days for my refund but they where fast enought to take the money from my account the very next day after I had ordered. Kiddie care has now had my money for over a month This company is a complete joke and I would not buy anything from them ever again.”

Posted 7 years ago

“This is the rudest, most unhelpful and unfiendky company I have ever dealt with. Never buy from them I have had money take from my account twice for a cot and just cannot get anybody to speak to me about it. Even my credit card company have stated how unusual this is. Absolutely no way of resolving problems and I am dreading actually opening the box in a couple of months as I don't know we will sort if out if anything is wrong. I am going to have to leave it to my credit card provider to sort out I think What company refuses to spek to their customers. Never buy from them”

Posted 7 years ago

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Kiddicare is rated 1.3 based on 193 reviews