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Kilkenny Design Reviews

4.4 Rating 1,999 Reviews

84 %

of reviewers recommend Kilkenny Design

Company Reviews

Product Reviews

4.4

Based on 1,999 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m a regular shopper in Killkenny Nassau Street . Like clothes labels . Staff always very helpful . I have a problem with lack of sufficient hangers in changing rooms or chair / stool as it means having to put my clothes on the floor which , to Me , is horrid .”

Posted 3 months ago

“Good product bought for a present, was a little disappointed with the tracking information as I was given a tracking number but had no idea who the carrier would be. The parcel was delivered while I was out and taken away again and re delivered three days later. It made things a bit tight because it was bought as a gift and only just arrived on the day”

Posted 3 months ago

“I loved Kilkenny Shop when I lived in Waterford; often shopped there. Now that I am back in the US I'd run out of one of my favorite room fresheners, from the Max Benjamin line, and decided to treat myself to a refill for Christmas. The order came very quickly, perfectly and environmentally packaged. I can't afford to shop very often but will always "return" to Kilkenny Shop.”

Posted 3 months ago

“Quality of products good but delay in delivery poor”

Posted 3 months ago

“The Barbour jacket I purchased is fabulous. However, better information & visibility about international shipping would be helpful. It seemed like the package moved slowly in Ireland & the UK for several days before being put on an airplane to the US but I had to keep checking on this myself. I have had better international shipping experiences with other Irish retailers.”

Posted 3 months ago

“Good value Christmas presents at €25 and under.”

Posted 3 months ago

Hi , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 3 months ago

“Good shopping experience however delivery was slow and lacked tracking. Items were marked as "reduced" but they have been the same price for months.”

Posted 3 months ago

“I actually returned this item on the 28th of December. The coat was way too big. Would love the size 14. I’ve sent it back for a refund.”

Posted 4 months ago

“Received the goods in good time. I was disappointed that the handbag I purchased was not packaged nicely in any way. It just came in a clear cellophane wrap. At 85 euros I'm aware it's not the most expensive handbag but would have appreciated that extra touch, even just wrapped in tissue with a Kilkenny Design sticker to seal it. Other than that all goods received were good.”

Posted 4 months ago

“my orders were processed quickly and when I had to speak to customer service, I spoke with a very pleasant and helpful member of staff - my request was met the attitude of "not a problem" - very refreshing and she was extremely pleasant about the situation”

Posted 4 months ago

Hi Nora , Thank you for taking the time to leave us with such a lovely review. We are delighted to hear that you are so pleased with your order. We would like to send out our thanks for your valued custom and we look forward to welcoming out back in the future. Kindest regards, Danielle Customer Care and Sales Specialist | Kilkenny Group

Posted 3 months ago

“All the products were well presented & wrapped but delivery was very sl9w”

Posted 4 months ago

“Very easy to order from”

Posted 4 months ago

“Unique products at reasonable prices. Packages arrived timely and without any damage. This is my second year ordering for Christmas and I intend to return again next year.”

Posted 4 months ago

“Items I purchased were gifts for Christmas and they arrived in a timely manner, was easy to navigate the site for ordering and I was very pleased with them. The sale price reductions were amazing too. The only thing I could fault was the size of the packaging box it was way way bigger than it needed to be and the bubble wrap was excessive so this could be improved on.”

Posted 4 months ago

“Product was complete and on time. Communication was good.”

Posted 4 months ago

“Great service. Thank you!”

Posted 4 months ago

“It did have a small defect where there was probably a bubble.”

Posted 4 months ago

“Bought some glasses in the black Friday sale which were half price. So it was a great bargain. Only issue was they took about 2 weeks to arrive, even though they were sent very quickly.”

Posted 4 months ago

“As a shop it has lovely quality items,which were all delivered on time, however, I am since bombarded with emails every day since signing the loyalty scheme and it is too much, please take note and reduce the amount of emails you send, otherwise I will unsubscribe.”

Posted 4 months ago

“Very good device but very disappointed to have to pay for a bag for my purchase”

Posted 4 months ago

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Kilkenny Design is rated 4.4 based on 1,999 reviews