Konditor Reviews

Name: Konditor
Address: 63 Stamford Street, London, London Borough of Lambeth
Rating: 4.64

4.6 Rating 658 Reviews

91 %

of reviewers recommend Konditor

4.6

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Konditor 5 star review on 16th September 2025

Michaela Mccallum

Konditor 5 star review on 3rd September 2025

Ikram Arif

Konditor 5 star review on 29th August 2025

Oluwatosin Daniju

Konditor 5 star review on 5th August 2025

Anonymous

Konditor 5 star review on 24th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot consider myself a great customer, as I barely buy from Konditor. However, I will say I go to them every single year to get the very same cake for my birthday. And that must say something really special about them.”

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Posted 3 weeks ago

“I selected Monday for the delivery. When I checked with the courier, there was no update. I was then told (after chasing) it would arrive on Tuesday. On Wednesday, I called twice and was assured someone would return my call, but no one did. I also sent an email that went unanswered. Unfortunately, this is not the first time there has been a delivery issue. It is now Thursday, and I still have no information on where the items are.”

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Posted 4 weeks ago

“very professional and friendly”

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Posted 4 weeks ago

“5* great cakes and easy to use service”

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Posted 4 weeks ago

“Great selection and quality of cakes. Prompt and hassle free delivery. Highly recommended!”

Konditor 5 star review on 5th October 2025

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Posted 1 month ago

“Swift response by the team, cake was also good, and the service was really swift.”

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Posted 1 month ago

“Good next day service.”

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Posted 1 month ago

“Konditor has always provided a fantastic experience and will continue to be my go-to for the brilliant Noisette cake”

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Posted 1 month ago

“Gggggggggggggg”

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Posted 1 month ago

“As above, beautiful”

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Posted 1 month ago

Hi there, Thank you for your 5 star review! We appreciate the lovely feedback! Thank you, The Konditor Team

Posted 5 days ago

“Great service and great delights.”

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Posted 1 month ago

Hi Lisa, Thank you for your 5 star review! We are so pleased that you had such a great experience with us and enjoyed your treats! We can't wait to welcome you back again soon :) Thank you, The Konditor Team

Posted 4 weeks ago

“Great service and excellent product. I highly recommend them.”

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Posted 1 month ago

Hi there, Thank you so much for your 5 star review! We are so pleased that you had such a great experience and enjoyed the products that you tried. We really appreciate the feedback and can't wait to welcome you back again soon! Thankyou, The Konditor Team

Posted 4 weeks ago

“Refer to product review above.”

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Posted 1 month ago

“I've been ordering cakes for the office from Konditor for the last 4 years, and they've NEVER let me down.”

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Posted 1 month ago

Hi April, Thank you for your 5 star review! We are so pleased that you are a loyal customer and keep coming back to us through the years- we can't wait to welcome you back again soon :) Thank you, The Konditor Team

Posted 1 month ago

“Lovely staff at Grey's Inn branch. Customer Service responsive to emails. Would prefer to have a way to contact the store / customer service in hours via telephone rather than email though.”

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Posted 1 month ago

Hi there, Thank you for your 5 star review! We are so pleased that you had such a great experience in our Gray's Inn Road store :) We have a Cake Line number that you can call Monday-Friday, 9am-5pm on 0207 6333333 and we are always happy to help with any orders or queries that you may have! Thank you, The Konditor Team

Posted 1 month ago

“Carrot cake every day!. I also tried a slice of the chocolate cake and it was disappointingly dry.”

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Posted 1 month ago

Hi there, Thank you for your review. We are so pleased that you are a fan our our Carrot and Pistachio cake, it is certainly a crowd pleaser! The Chocolate Curly Whirly is one of our best sellers and I'm so sorry that it was not up to our usual standards on this occasion. Please email hello@konditor.co.uk if you are not happy with any of our products. Thank you, The Konditor Team

Posted 1 month ago

“A gem of a bakery!”

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Posted 1 month ago

Hi there, Thank you so much for your 5 star review and lovely words! We can't wait to welcome you back :) Thank you, The Konditor Team

Posted 1 month ago

“Our workplace has always enjoyed cakes from Konditor. The flavours, texture and appearance of the cakes have always been amazing”

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Posted 1 month ago

Hi Donna, Thank you for your 5 star review! We are so pleased you always enjoy your cakes that you order with us! I will be passing this on to our amazing kitchen team who will love to hear about the flavours, textures and appearances of the cakes are being enjoyed as much as they are! Thank you, The Konditor Team

Posted 1 month ago

“Really impressed with Konditor, delicious cake and super customer service. Highly recomment.”

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Posted 1 month ago

Hi Michaela, Thank you so much for your 5 star review and the lovely image you have posted! We are so pleased that you had such a wonderful experience with our lovely team and thank you for choosing us for such a special celebration! We can't wait to welcome you back in the future :) Thank you, The Konditor Team

Posted 1 month ago

“We had an issue with the delivery but Konditor handled it perfectly. The cakes are incredible so we will keep ordering all our cakes from them.”

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Posted 1 month ago

Hi there, Thank you for your 5 star review! We apologise that you had issues with your delivery and were very pleased that we were able to rectify this for you. We can't wait to welcome you back to order with us again soon! Thank you, The Konditor Team

Posted 1 month ago

Konditor is rated 4.6 based on 658 reviews