Konditor Reviews

Name: Konditor
Address: 63 Stamford Street, London, London Borough of Lambeth
Rating: 4.62

4.6 Rating 766 Reviews

90 %

of reviewers recommend Konditor

4.6

Based on 766 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Konditor 5 star review on 12th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like there products but this last order which I received only one item of two that I ordered. They replaced the custard creams with something I really sadly wasn’t keen on as I’d ordered them before. There was no note of explanation to why until I got j touch with konditor via email and told they didn’t have part of what I ordered so sent an alternative and would refund. When I asked not to refund and send me item required I was told they were unavailable. Very sad I didn’t get a choice and that konditor didn’t get in touch prior my order to notify me.”

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Posted 4 weeks ago

Hi there, Thank you for the review. Thank you for the feedback of our products. We are so sorry that your recent order and replacements were sent to you due to production. Please contact our customer service team on hello@konditor.co.uk and we can resolve any problems in the future. We will certainly take this on for the future and contact you regarding any low stock that we may have during busy periods. Thank you, The Konditor Team

Posted 1 week ago

“Great service and so simple plus having it delivered took the stress out of having to organise it all!”

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Posted 1 month ago

Hi Isabel, Thank you for your 5 star review! Thank you for the feedback of our service and we are pleased that you found the process so seamless! Thank you, The Konditor Team

Posted 1 week ago

“Maker of great cakes and elevating special occasions”

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Posted 1 month ago

Hi there, Thank you for your 5 star review! We really appreciate the kind feedback! We aim to bring joy through cake and can't wait for your next special celebration with us! Thank you, The Konditor Team

Posted 1 week ago

“Everything worked out fine!”

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Posted 1 month ago

Hi Eva, Thank you for your 5 star review! We are so pleased that you were happy with your order. Thank you, The Konditor Team

Posted 1 week ago

“Ordering is easy and very reliable. Staff are always friendly at pick up.”

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Posted 1 month ago

Hi Kelly, Thank you for your 5 star review! We always aim to bring joy through cake and we are pleased that our staff members did this for you! We really appreciate the feedback! Thank you, The Konditor Team

Posted 1 week ago

“Delicious cakes, prompt delivery”

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Posted 1 month ago

Hi there, Thank you for your 5 star review! We are so pleased that you enjoyed the cake and that we were able to deliver swiftly for you! Thank you, The Konditor Team

Posted 1 week ago

“Previously the cakes and brownies here have been spot on, but since my recent experience I will be very cautious in buying whole cakes again as it was a huge disappointment.”

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Posted 1 month ago

Hi Jennifer, Thank you for the review. We are so sorry that your recent order was not up to our usual standards. Please contact our customer service team on hello@konditor.co.uk and we can resolve any problems in the future. Thank you, The Konditor Team

Posted 1 week ago

“Pleasant accommodating staff in the Waterloo branch - the store I mostly use”

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Posted 1 month ago

Hi there, Thank you for your 5 star review! Our staff at Cornwall Road are very welcoming and we cannot wait to welcome you back in store again soon :) Thank you, The Konditor Team

Posted 4 weeks ago

“BEST cakes in London (and probably the world?!) and always very lovely staff when picking up cakes in Waterloo.”

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Posted 1 month ago

Hi there, Thank you for your 5 star review! We really appreciate your amazing feedback!! Our Cornwall Road team are so lovely and I'm sure they cannot wait to welcome you back to us in store again soon :) Thank you, The Konditor Team

Posted 4 weeks ago

“Best cake ever, worth all the calories!”

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Posted 1 month ago

Hi there, Thank you for your 5 star review! We certiainly don't believe in calories here at Konditor and we are so glad that you think the same way! We cannot wait to welcome you back to us again soon! :) Thank you, The Konditor Team

Posted 4 weeks ago

“Amazing company”

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Posted 1 month ago

Hi Julie, Thank you for your 5 star review! We really appreciate your kind feedback and we value our loyal customers :) Thank you, The Konditor Team

Posted 4 weeks ago

“Konditor are lovely to deal with.”

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Posted 1 month ago

Hi Phil, Thank you for your 5 star review! We really appreciate your kind feedback and pleased you are happy with our service! :) Thank you, The Konditor Team

Posted 4 weeks ago

“I am extremely disappointed with the personalised cake I ordered for £150. The name was spelt incorrectly, which completely defeated the purpose of ordering a personalised cake in the first place. This was for a special occasion, and the incorrect name significantly impacted the event. While this may seem like a minor error from your perspective, it was the key element of the cake and the reason I placed the order. I appreciate the refund of the delivery charge and the £20 voucher, but this does not reflect the seriousness of the mistake or the cost of the cake. The product I paid for was not delivered as agreed.”

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Posted 2 months ago

Hi there, We really apologise for your recent experience with us. We completely understand your frustration with the mis-spelling of your inscription. We do understand that this is not a minor error to our customers and we have spoken to our decorators regarding this to ensure that this does not happen in the future. We appreciate that the voucher and the part refund does not solve the issue on the day and we would never want to loose you as a customer in the future. If you ever have any issues in the future please contact our customer service team at hello@konditor.co.uk and we will solve the issue in the best way that we can. Thank you, The Konditor Team

Posted 4 weeks ago

“I bought the cake online and collected it from one of the stores, very easy to do! The cakes are always delicious.”

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Posted 2 months ago

Hi Danielle, Thank you for your 5 star review! We are so glad that you always enjoy our cakes and it was an easy process :) We can't wait to welcome you back to us again soon! Thank you, The Konditor Team

Posted 4 weeks ago

“Again great cakes and lovely service”

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Posted 2 months ago

Hi Ross, Thank you for your 5 star review! We are so glad that you enjoyed our cakes and are pleased with our service, we cannot wait to welcome you back to us again soon! Thank you, The Konditor Team

Posted 4 weeks ago

“I love that is so close to the school and the smell of the store”

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Posted 2 months ago

Hi Fernando, Thank you for your 5 star review! The smell of freshly baked cakes and the brownies is a perk for us too! :) We are glad that the location is great for you too. Thank you, The Konditor Team

Posted 4 weeks ago

“Always enjoy ordering from konditor. Both my son and I look forward to the curly whirly. Good delivery service too”

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Posted 2 months ago

Hi there, Thank you for your 5 star review! We are so pleased that you are a returning customer and you love the Curly Whirly cake as much as we do! Thank you for your feedback regarding our delivery service too :) Thank you, The Konditor Team

Posted 4 weeks ago

“Konditor cakes are the best!!! I hope that you go back to producing cake squares as they were delicious too and great for parties.”

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Posted 2 months ago

Hi there, Thank you for your review! We really appreciate the feedback and I will pass this onto our Kitchen Team. Thank you, The Konditor Team

Posted 2 months ago

“Excellent cake shop!”

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Posted 2 months ago

Hi Candice, Thank you for your 5 star review! We cannot wait to welcome you back to us again soon! Thank you, The Konditor Team

Posted 2 months ago

“Great service.”

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Posted 2 months ago

Hi Stephen, Thank you for your 5 star review! We are so pleased that you were so happy with the service we provided. Thank you, The Konditor Team

Posted 2 months ago

Konditor is rated 4.6 based on 766 reviews