Konditor Reviews

Name: Konditor
Address: 63 Stamford Street, London, London Borough of Lambeth
Rating: 4.64

4.6 Rating 590 Reviews

91 %

of reviewers recommend Konditor

4.6

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Konditor 5 star review on 26th June 2025

Anonymous

Konditor 5 star review on 19th April 2025

Anonymous

Konditor 5 star review on 3rd April 2025

Emma Twine

Anonymous

Anonymous // 01/01/2019

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“Delicious flavour and amazing gooey texture! The message was executed perfectly”

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Posted 3 weeks ago

Hi Alix, I'm glad you loved our Sprinkle Star Brownie Slab, they are delicious and a great option for a gift :) Thank you, The Konditor Team

Posted 2 weeks ago

“Reliable quality- lovely bakes and cakes.”

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Posted 3 weeks ago

Hi, Thanks for the 5 stars! It's great to see that you had a great experience with us, we hope you enjoyed your sweet treats! Thank you, The Konditor Team

Posted 2 weeks ago

“Great delivery process and as always Konditor cakes met all expectations.Marivi”

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Posted 3 weeks ago

Hi, Thanks for the 5 stars! I'm so pleased to see that you had a great experience with us! Thank you, The Konditor Team

Posted 2 weeks ago

“Thank you for the tasty cake and for the opportunity to a personalised message which i really appreciated and thank you for the prompt and reliable service and delivery. Thank you also to the reliable delivery company who kindly checked and confirmed it had been delivered to the correct recipient.”

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Posted 3 weeks ago

Hi, Thanks for leaving us a review! It's so great to see when a customer has a lovely experience with both us and our delivery company!! We hope to see you order again soon :) Thank you, The Konditor Team

Posted 2 weeks ago

“Delivery and communication were clear”

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Posted 3 weeks ago

Hi, Thanks for the review! I'm pleased to see that you had a great experience with us, from ordering to enjoying! Thank you, The Konditor Team

Posted 2 weeks ago

“Super impressed. Fantastic service, delicious product and reasonably priced too. I will definitely be using them again.”

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Posted 3 weeks ago

Hi Natalie, It's great to see when a customer has a great experience with us! We hope to see you order again soon :) Thank you, The Konditor Team

Posted 2 weeks ago

“I've been a customer since you opened and I worked in London. Brilliant place, a real jewel.”

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Posted 3 weeks ago

Hi Nicola, Thanks for leaving us a review! It's great to see a OG fan of Konditor still shopping with us! We hope to see you order again with us soon :) Thank you, The Konditor Team

Posted 2 weeks ago

“I always receive amazing service in the shop.”

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Posted 3 weeks ago

Hi Laura, Thanks for the 5 stars! I'm so pleased that you had a great visit at our Cullum Street branch, we hope to see you pop in again soon :) Thank you, The Konditor Team

Posted 2 weeks ago

“I have missed many trains to get cake from here. Just a joy of a shop”

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Posted 3 weeks ago

Hi Mary, Thanks for leaving us a review! We appreciate the dedication you have to pop in and get some goodies, hopefully we see you pop in again soon (let's hope you don't miss your train next time!). Thank you, The Konditor Team

Posted 3 weeks ago

“Such a great little shop in Waterloo. The staff are lovely and I have popped in to find something at the very last minute and they have never let me down.”

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Posted 3 weeks ago

Hi Calum, I'm glad you had a lovely visit at our Waterloo branch, they are a lovely team and the shop is always filled with delicious treats! Thank you, The Konditor Team

Posted 3 weeks ago

“The shop and staff are lovely but very disappointed with no response regarding my complaint about the colours on the Pride brownies”

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Posted 3 weeks ago

Hi Lorri, I'm sorry that you didn't receive a response, but looking back at the email chain, I can see a team member got in touch regarding your complaint, but it may have gotten lost in your spam or junk folder! So please have a look in there to double check and we can find a way to resolve this :) Thank you, The Konditor Team

Posted 3 weeks ago

“Greta service”

Konditor 5 star review on 18th June 2025

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Posted 3 weeks ago

Hi, Thanks for the 5 stars! I'm pleased to see that you and other loved the Carrot & Pistachio cake, it's a personal favourite of mine! Thank you, The Konditor Team

Posted 3 weeks ago

“I absolutely love this flavour, Lemon Chiffon Cake is the best!”

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Posted 3 weeks ago

“Konditor never fails to deliver great flavours that always brighten up a day!”

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Posted 1 month ago

Hi, Thanks for leaving us a review! It's great to see that you're a big fan of Konditor, we hope to see you pop in again soon :) Thank you, The Konditor Team

Posted 1 month ago

“Always great customer service and lovely products. It would be great if you could introduce products with no sugar or healthier alternatives to sugar.”

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Posted 1 month ago

Hi Suzana, I'm glad you had a lovely visit at our Cornwall Road branch, we hope to see you pop in again soon :) Thank you, The Konditor Team

Posted 1 month ago

“have loved being customer for the last 15 years however on my last visit I was informed my loyalty cards that I have been saving with stamps would not be honoured this was very disappointing as I now needed online account as an older customer this is not accessible to me. It would be great if my loyalty would be honoured on my cards you need consider you older customers counter staff are not as friendly as they once was when I raised how can I get my cards honoured just saying I had run out of time did not offer any guidance even though I am older customer did not consider any issues I may have when I explained I would not be able to set up the new way to access benefits for loyal customers”

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Posted 1 month ago

Hi, I'm sorry to see that you are having issues with the new loyalty scheme and that our stamp cards are now longer valid. We appreciate that this is disappointing and frustrating but we will definitely forward this feedback on and hopefully we can make some changes that are suitable for all customers. Thank you, The Konditor Team

Posted 1 month ago

“Great products and quality. Although quite expensive, the quality is guaranteed and the taste excellent. Definitely worth it.”

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Posted 1 month ago

Hi, Thanks for leaving us a review! I'm pleased to see that you are a big fan of Konditor and we hope to see you pop in again soon :) Thank you, The Konditor Team

Posted 1 month ago

“Konditor always delivers in terms of taste and texture”

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Posted 1 month ago

Hi Ade, Thanks for the 5 stars! It's great to see that you are such a big fan of Konditor and we hope to see you order with us again soon. Thank you, The Konditor Team

Posted 1 month ago

“Excellent service”

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Posted 1 month ago

Hi Ken, Thanks for the 5 stars! I'm glad you enjoyed your visit to the Cornwall Road branch, we hope to see you pop in again soon :) Thank you, The Konditor Team

Posted 1 month ago

“Excellent cakes”

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Posted 1 month ago

Hi, Thanks for the 5 stars! It's great to see a big fan of Konditor and our cakes, we hope to see you pop in again soon! Thank you, The Konditor Team

Posted 1 month ago

Konditor is rated 4.6 based on 590 reviews