Konditor Reviews

Name: Konditor
Address: 63 Stamford Street, London, London Borough of Lambeth
Rating: 4.58

4.6 Rating 178 Reviews

89 %

of reviewers recommend Konditor

4.6

Based on 178 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Konditor 5 star review on 23rd April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful double chocolate curly wurly cake - never disappoints!”

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Posted 1 month ago

Hi Faisal, Thank you for your lovely review! The double chocolate curly whirly is a personal favourite of mine so I'm so glad that it didn't disappoint on this occasion :) Warmest regards, Siobhan

Posted 1 month ago

“Cakes are overrated for what they are. They always mess up the messages on the deliveries too.”

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Posted 1 month ago

Sorry to see that you were disappointed with your order on this occasion! We'd love to know where we went wrong so that we can improve for next time, so please send us any additional feedback to hello@konditor.co.uk and we can look into this further for you. Warmest regards, Siobhan

Posted 1 month ago

“Amazing delicious”

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Posted 1 month ago

Thanks for the wonderful review! :) Warmest regards, Siobhan

Posted 1 month ago

“I love Konditor's products! I used to order them lots when I lived and worked in London and now still place orders for different occasions for my collegues in our London office. The quality of the products is great. I was just surprised how expensive the delivery was this time, I cannot remember if it has always been like this.”

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Posted 1 month ago

Hi Krasimira, Thank you for such a wonderful review on our products! We're so glad you enjoy our brownies and biscuits :) Unfortunately we did have to increase our delivery costs about 18 months ago due to increases from our delivery partners, and while we still take on a large part of the cost, we did have to make a small change to our London delivery price. As our deliveries are all fresh food, we use specialised couriers to ensure that the deliveries are of the best quality! Warmest regards, Siobhan

Posted 1 month ago

“Delighted that Konditor continues to bake this very yummy cake, the curly whirly. I had a few queries with the staff before I ordered it and all enquiries were answered promptly and professionally. can’t recommend this cake and Konditor staff enough”

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Posted 2 months ago

Thank you for your lovely review! I'm so glad you enjoyed the cake and that we were able to help with your questions beforehand :) Warmest regards, Siobhan

Posted 1 month ago

“Konditor boasts wonderful service and exquisite cakes. The attentive staff and delectable offerings make every visit a delight, ensuring a memorable experience for anyone with a penchant for sweet treats.”

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Posted 2 months ago

Thank you for a wonderful 5 Star review! We're so pleased you enjoyed your cake and that our Waterloo team were so helpful upon collection :) Warmest regards, Siobhan

Posted 1 month ago

“I've ordererd Brownies from Knoditor previously and been very pleased. This past week I ordered brownies for early delivery. They tasted very stale and dry, which was quite a surprise. It's a shame because I plan to send brownies to my girlfriend often, but after getting a bad batch I need to find another provider.”

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Posted 2 months ago

Hi Edward, I'm sorry to see you were disappointed with your order from us this time! I've passed this feedback on to our kitchen team and packaging team to look into further as this doesn't sound up to our usual standards at all! As an apology we've sent you a voucher to use on our website anytime within the next year. Hopefully this will give us another chance to win you back around next time :) Thanks, Siobhan

Posted 2 months ago

“easy on line order and efficient delivery of birthday cake”

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Posted 2 months ago

Thanks for the great 5 Star review, Sima! We're glad you had a smooth ordering experience :) Warmest regards, Siobhan

Posted 1 month ago

“What can I say - we ordered 2 Konditor cakes. They were to die for. Carrot & Pistachio, and Red Velvet. They look SO glamorous and luxurious and tasted as good as they looked. We ordered them for an event - and they were devoured! Thank you. You brought glamour to our day. 🤩”

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Posted 2 months ago

Wow! Thank you for such an amazing review, Lucy! We're so glad you and your team enjoyed the cakes and that we were able to bring a bit of glamour, that really is high praise! :) Warmest regards, Siobhan

Posted 1 month ago

“Outstanding scrumptious red velvet birthday cake. My guests loved it! Thank you Konditor! I had no doubts about where I was going to order a large birthday cake from and of course you never disappoint!”

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Posted 2 months ago

Hi Arlette, Thank you for such a wonderful review! We're so happy you and your guests enjoyed the Red Velvet cake and that you trust us to keep coming back for birthdays and celebrations :) Warmest regards, Siobhan

Posted 1 month ago

“No complaints , great experience with booking and most importantly great tasting cake”

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Posted 2 months ago

Thanks again Ryan! We're thrilled you enjoyed your cake and had a smooth booking experience! :)

Posted 1 month ago

“Ordered a birthday cake and a box of 4 brownies…the cake was lovely and really well presented. However, the brownies were a little disappointing on this occasion as they were quite dried out, which resulted in them being hard and crusty on the outside (not in a good way). It felt like I had been delivered a day old / 2 day old brownies and they had gotten a little stale.”

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Posted 2 months ago

Sorry to see you were disappointed with your brownies on this occasion! We always send our brownies fresh and they have a good shelf life on them so this does sound like there was an issue somewhere here so I've passed this on to the store team to look into. We'd love to make this right so when you would like to place your next order with us, please call out hotline number or contact us at hello@konditor.co.uk and we'll send you a 20% off voucher towards your purchase! Warmest regards, Siobhan

Posted 1 month ago

“Very tasty personalised cake available to collect from the store exactly as promised. Well received by all. Thanks!”

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Posted 2 months ago

Thanks so much for the feedback! We're glad you enjoyed the cake :)

Posted 2 months ago

“Sent for friends who have become new parents and they are delighted!”

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Posted 2 months ago

Hi Priya, Thank you for your 5 Star review! We're glad were were able to help you celebrate your friends new arrival! :) Have a lovely day! Warmest regards, Siobhan

Posted 1 month ago

“There were 2 pieces of foil in the Birthday Cake.”

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Posted 2 months ago

Hi Elena, I'm so sorry about this! That's certainly not up to our usual standards and we take issues like this very seriously. I've passed this on to the kitchen manager at the store you collected your cake from and they have assured me they will put better measures in place to avoid this happening again in the future. We'll contact you to discuss this to resolve the issue further. Warmest regards, Siobhan

Posted 2 months ago

“Excellent customer service :-) I needed to correct the postcode that I'd given (one digit was wrong) and my email was answered quickly and the correction made. Order delivered on Saturday as promised (sent as a gift) Thank you to Siobhan and the team at Konditor”

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Posted 2 months ago

Hello! Thank you for such a lovely review! We pride ourselves on our customer service so I'm really glad I was able to help you get your order to the right place for your friend to enjoy their gift :) Have a lovely day! Warmest regards, Siobhan

Posted 2 months ago

“Cake hasn't been delivered yet so not sure why I am being asked for a review already. Kind of sums up this business though. No complaint about Konditor cakes or brownies which are delicious. However the website is atrocious and seems to have gone backwards (I have been using it since 2018). I had to redo my order a number of times as the website simply does not work properly. It wouldn't accept the address so I repeated the order till it DID accept the address. I couldn't change the item quantity at checkout which was incorrect so I simply had to delete that item altogether to proceed with the order at all. This is hopeless - it is 2024 not 1994! Not sure what is going on here: a change of management?”

Helpful Report

Posted 2 months ago

Hello! Sorry to hear you didn't have the best experience on our website. We have recently launched a new website and so there are still some teething issues unfortunately, so I will of course pass this on to our web team to look into. If you could please let us know the device and browser you used by emailing us at hello@konditor.co.uk, that would be really helpful to help us resolve the issues going forward! We have also now increased the length of time for our review emails so this should also eliminate this issue on any future orders. Have a wonderful day :) Warmest regards, Siobhan

Posted 2 months ago

“Love the cakes, it's not too much as cakes often get. The service in-store is great and the website is easy to operate for orders.”

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Posted 2 months ago

Thank you for your lovely review! We're so glad to hear you had great service instore too :) Have a lovely day! Warmest regards, Siobhan

Posted 2 months ago

“Always delicious cakes and top service. We love it!”

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Posted 2 months ago

Hi Marcus, Thank you for your lovely review! It's always great to hear that our customers are enjoying our cakes, and even more wonderful to know that our service is the best too! :) Warmest regards, Siobhan

Posted 2 months ago

“The best brownies and cakes ever! Easy to order, very quick delivery!”

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Posted 2 months ago

Thank you for your amazing review! That really is the best praise and we're so glad you enjoy our brownies and cakes :) Have a wonderful day! Siobhan

Posted 2 months ago

Konditor is rated 4.6 based on 178 reviews