Name: Kwik-Fit
Rating: 3.01

“Over priced company. After purchasing a tyre on 30/9/19 from Kwik-Fit I found out that I could have purchased the same at another garage near for over £50 cheaper. Further there were many other garages who were a lot less than Kwik-Fit. Never again.”

Helpful Report

Posted 6 years ago

“I have often heard kwikfit look at your car for mot , service or tyres and make a cheap job expensive . Well that's not our experience. Today we took our Suzuki in. We had been told by other garages that the alternator needed changing. They had a job to change the brake discs. We told them about the alternator and they found no problem. They did change the timing belt and problem was solved. This kwikit in Huddersfield gave us a fantastic job.”

Helpful Report

Posted 6 years ago

“Rip off merchants. Took in for MOT, had fairly new tyres but checked over before hand and could not see an issue. They called saying that there was a tear that went down to the threads in one of the tyres and it will cost £80 to change. It was only after I agreed that colleagues told me this is a trick of theirs and after looking it up online saw other people making the same complaint. They then phoned me up saying the wheels are out of line and they can fix it for £130, I said no. The wheels are fine, had no issues and there was nothing picked up in the advisories last MOT and the service picked up nothing about 5 months before, yet they have made a list of 8 advisory items despite very few miles being done on the car since the last MOT. Will never use again, it seems like most the people in my office have been ripped off by Kwik Fit, please do your research before choosing your garage, speak to family and friends that can vouch for them, and try and avoid chains at all cost, as Halfords have ripped me off before too.”

Helpful Report

Posted 6 years ago

“My son booked a MOT and Interim service online for the 11th September 2019 and payed in full £112 My son dropped of his car a Vauxhall Corsa S Eco flex Reg. SH63 PLJ @ 08:30 11TH September at the Coatbridge depot.. He was contacted at 10:05 by the depot supervisor/manager Craig and was told his car needed a coil spring and a spec switch to pass its MOT. My son gave the go-ahead for the repairs but told the car would not be ready until after 16:30. My son phoned me and asked if I could collect his car as he was backshift and started work at 14:00. I agreed. At 17:01 my son text me and said that he was contacted and that the car was ready. I got a taxi to the depot and waited until 17:55 and then was told the car was not MOT’d or had the service done yet and could I come back in the morning. I asked why and was told by Craig that it needed a coil spring and a spec switch fitted and he didn’t have the time to complete the job even though the car was there from 08:30? He asked me to pay the bill at this time. I asked if I had to pay for the MOT and service also as I did not know my son had already payed it. Craig said as a goodwill gesture he was going to give my son 2 years free wheel alignment because his car wasn’t ready. I payed £250 which I thought was for MOT, Service and the two repairs specified, it wasn’t till I got home I realized that he had charged me £139.95 for what he said was a good will gesture. My son took the car back the next day but Craig did not speak with him. I phone the depot also just to be hung up upon. The wheel alignment was not asked for and my son did not want it so I don’t understand why this guy charged me £139.95?”

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Posted 6 years ago

“Cheap but........ Have now got oil leak drips on driveway!!! Overfilled On checking dipstick, level is 6mm above high mark!!! Very poor service. Engine plastic cover has been removed, but not replaced after service, now cost £60 to replace it. When asked about it, just got excuses that it was not fitted!!! Trust is a big thing, I would never use them again!!! Cheap yes but I would rather pay double and use a main dealer.”

Helpful Report

Posted 6 years ago

“Don’t book with them as is no point! they do not respect it!! Booked the car for 10 am for a break check, and break pads replacement at Cumbernauld Kwik Fit. Dropped the car at 9:50 ( i was the first customer at the center) and told the guy going to wait at nearby coffee place. At 11:10 since nobody called, walked back to discover they not even moved my car. Instead they were dealing with other customers. Wasted 1h from my weekend! Disgraceful! toke car and left and will never bring business to them!!!”

Helpful Report

Posted 6 years ago

“Don’t book with them as is no point! they do not respect it!! Booked the car for 10 am for a break check, and break pads replacement at Cumbernauld Kwik Fit. Dropped the car at 9:50 ( i was the first customer at the center) and told the guy going to wait at nearby coffee place. At 11:10 since nobody called, walked back to discover they not even moved my car. Instead they were dealing with other customers. Wasted 1h from my weekend! Disgraceful! toke car and left and will never bring business to them!!!”

Helpful Report

Posted 6 years ago

“Poor level of service for a checked in service.”

Helpful Report

Posted 6 years ago

“Kwik fit Anniesland branch, Avoid if you are female as you will be patronised and your intelligence will be insulted by the manager who quite frankly is not fit for purpose.He needs to complete a customer care course asap.Lack of care for customers cars.We will never use them again.”

Helpful Report

Posted 6 years ago

“Arranged for my car to have an Aircon refill. They said there was a problem and they could not do it. I paid by PayPal so asked if they could do an oil and filter change for me. They offers to carry out a full service for £200. I was taking the car to France so agreed. The usual "upsale" happened and two tyres were fitted and the total came to circa £500. I drove the car from the garage and the oil light came on. I returned to the garage and they told me they never fill the oil up to the top as it's a diesel.? The man checked the oil level and it was well below the dipstick mark. He filled it up and said that it was now fine and wished me a safe drive to France. I made it as far as the M25 where the engine was making loud banging noises and the oil light came on. Limped to the Kwik Fit at Waltham. They were great. Did an oil change and told me not to drive it anymore as the engine was pretty much wrecked. They spoke to the Kwik Fit garage in Glossop where the service was done and asked the man if the oil light came on. The Glossop man said "yes, but I topped up the oil and it was ok". It was not Ok. £3000 pounds worth of damage was done to the engine because of lack of oil pressure. Kwik Fit say it's my fault for not having regular oil changes. I have the full service history even though they put the Glossop garage stamp on top of the last service stamp.???. Case is now with the Financial Ombudsman. In my opinion. A BUNCH OF COMPLETE COWBOYS. After weeks of not answering my complaints we are going to court. Go anywhere but Kwik Fit. Supply of Goods or Services Act. Reasonable care or Skill. A joke.”

Helpful Report

Posted 6 years ago

“Quick fit did my tyre pressure in twickenham, the employee took my car and drove it in and I waited in reception when the car had been done my car was parked facing outwards so I come behind the car and didn’t notice what they had done ,i thought nothing of it untill i got home and noticed my car had been scraped on the left side of my bumper (in the colour if the Kwik fit work shop) the next day i went back to show them the damaged which one of the employees had done,walking in the workshop i noticed that the left side of their workshop had wet paint,my car was also damaged on the left side...all managers including their operation manager had denied it.!!l!!!!!@twickenham kwik fit”

Helpful Report

Posted 6 years ago

“Took my car in to Kwik Fit Wigston for a service and while there asked if they could investigate the left indicator which was ‘ticking’ rapidly to let me know there was a problem – left rear indicator was not lighting up. Told them I had tested the bulb and it was fine, but it seemed to be a connection or electrical problem that was stopping it from lighting up. They said they would investigate. They didn’t. When I collected the car later I was assured everything was fine and the service schedule had ‘exterior lights and lamps’ marked as green. I was led to believe the problem with the indicator had been a very quick and minor fix that had been sorted out as part of the service. Drove home and the left indicator was still ‘ticking’ faster and the rear one was still not lighting up. So the technician either didn’t check the operation of the indicators properly, didn’t check at all, or, to put it bluntly, lied. I wish I had turned around and taken the car straight back but I wasn’t feeling very well and didn’t like the thought of trying to confront several male staff members on my own. I made a formal complaint and received a rather patronising email from the area manager saying “if there was an issue at the time of service we would have happily rectified this at the time for you” – so the indicator magically started working during the service, did it, despite not working for two days before and still not working immediately after?! Not a chance. How was this issue missed – or ignored – when I had specifically asked for it to be looked into? Kwik Fit did at least send me a cheque for the costs of petrol for a family member’s car and bus travel which I had to use while waiting for my car to be fixed at an independent garage, but this was sent “without any acceptance of liability.” Not once has anyone offered an apology, provided an explanation, or answered my questions, despite my sending numerous further emails. Since Kwik Fit now appears to be ignoring me, I will be sharing this experience on all the review sites I can find. I no longer have faith in Kwik Fit and will never use them again.”

Helpful Report

Posted 6 years ago

“Words can't describe how impressed I was with the service I received on 21st July 2019 at the Peterborough branch located on Maskew Avenue. We arrived just before they opened but the staff were very happy to check our flat tyre straight away. The gentleman who assisted us was very polite and fixed and fitted our tyre very quickly. He was so kind and really helped us save what could have been a disaster, as it was my sons Birthday and we were all set to travel to a theme park for the day when we found out the tyre was flat. His speedy assistance and wonderful customer service meant that we were only an hour behind schedule and the rest of the day was fantastic. Thank you so much.”

Helpful Report

Posted 6 years ago

“Fitted two new tyres Had requested a brake pad check Not done Tyre pressures of new tyres check box ticked One was 7 psi high the other 3 high Which meant I drove out of Kwikfit with illegal tyre pressures”

Helpful Report

Posted 6 years ago

“I drove into Kwik-fit in Lower Stone Street, Maidstone today (01/07/19) after an altercation with a large pothole over the weekend and I wanted to write a review to show how impressed I was with the service I received. David and Jamie were able to fit me in straight away to my surprise. They, and apparently several others, looked at the tyre and they had it sorted by the time I had returned from grabbing a bag of chips around the corner. Luckily the tyre wasn’t as badly damaged as I feared so did not need replacing. I do a lot of motorway miles and was still a bit concerned by the gouges in the tyre wall but they were able to calm my worries and even took the time to raise the car up on the ramp and explain how it was purely cosmetic and safe. They also commented that it would not present a problem with the upcoming MOT which was another great relief. I was really very impressed and felt a valued customer which is something that cannot be said for the majority of other garages around. David and Jamie couldn’t have been more friendly, helpful and professional and they are a credit to this garage.”

Helpful Report

Posted 6 years ago

“My van failed it’s Mot on parking brake efficiency, I was told it was probably the cable that needed replacing even though my van had only done 8000 miles since the handbrake cable, rear discs and pads had been replaced! After showing them the invoice for this work they still insisted on adjusting it before issuing the mot. I was also told the headlights needed adjusted, they adjusted them so far that they were pointing at the ground and I was having difficulty seeing where I was going and had to get them corrected. They also put the wrong mileage on the MOT certificate so it’s got less mileage on the clock than it had on the last MOT causing me a lot of grief with insurance, the invoice had the correct mileage on it. After calling their Trowbridge branch they weren’t interested and didn’t want to know”

Helpful Report

Posted 6 years ago

“Scum charges me 400 for work not done”

Helpful Report

Posted 6 years ago

“Tried to leave review using QR code & website both didn't work.. had an exhaust fitted by Witham branch, that was good. but they told me that my oil filter needed changing it was a coincidence that it sprung an oil leak on the same day & was gushing out, even saw a lovely puddle of oil on the floor. I said I would sort it when I got home. Funny .. no oil leak . 1 week later still no oil leak and no oil light ... really disappointed in you Kwik-Fit .. wont be going again”

Helpful Report

Posted 6 years ago

“Made a complaint in January about disgraceful service in Hamilton Kwik Fit. Have had 1 contact from a “manager” who left a message to call back. Called back quickly and never heard since. Have received letters saying kwik fit received a recent contact from me and to call them. It’s now June and I have asked for no more letters, no calls and to forget my complaint as 5 months later is useless.”

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Posted 6 years ago

“Kwik Fit Thornbury, Bradford. Absolute scam artists. Tried to charge me £1,200 for a new exhaust (without catalytic converter), 2 front budget tyres and some brake fluid. When I asked how much just for the exhaust I was quoted £625. I got all of the the work done for £320 from Calverley Autos and my brake fluid was full when I checked it. What made me really angry though was that their reception was full of vulnerable OAPs who will all have been getting scammed. I’m going to complain to Trading Standards. Avoid.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

Kwik-Fit Reviews