Kwik-Fit Reviews

Name: Kwik-Fit
Rating: 3.01

3.0 Rating 677 Reviews

50 %

of reviewers recommend Kwik-Fit

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3.0

Based on 677 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Kwik-Fit 1 star review on 18th October 2024

A GOODENOUGH

Kwik-Fit 1 star review on 12th July 2024

Manan Desai

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I drove into Kwik-fit in Lower Stone Street, Maidstone today (01/07/19) after an altercation with a large pothole over the weekend and I wanted to write a review to show how impressed I was with the service I received. David and Jamie were able to fit me in straight away to my surprise. They, and apparently several others, looked at the tyre and they had it sorted by the time I had returned from grabbing a bag of chips around the corner. Luckily the tyre wasn’t as badly damaged as I feared so did not need replacing. I do a lot of motorway miles and was still a bit concerned by the gouges in the tyre wall but they were able to calm my worries and even took the time to raise the car up on the ramp and explain how it was purely cosmetic and safe. They also commented that it would not present a problem with the upcoming MOT which was another great relief. I was really very impressed and felt a valued customer which is something that cannot be said for the majority of other garages around. David and Jamie couldn’t have been more friendly, helpful and professional and they are a credit to this garage.”

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Posted 6 years ago

“My van failed it’s Mot on parking brake efficiency, I was told it was probably the cable that needed replacing even though my van had only done 8000 miles since the handbrake cable, rear discs and pads had been replaced! After showing them the invoice for this work they still insisted on adjusting it before issuing the mot. I was also told the headlights needed adjusted, they adjusted them so far that they were pointing at the ground and I was having difficulty seeing where I was going and had to get them corrected. They also put the wrong mileage on the MOT certificate so it’s got less mileage on the clock than it had on the last MOT causing me a lot of grief with insurance, the invoice had the correct mileage on it. After calling their Trowbridge branch they weren’t interested and didn’t want to know”

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Posted 6 years ago

“Scum charges me 400 for work not done”

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Posted 6 years ago

“Tried to leave review using QR code & website both didn't work.. had an exhaust fitted by Witham branch, that was good. but they told me that my oil filter needed changing it was a coincidence that it sprung an oil leak on the same day & was gushing out, even saw a lovely puddle of oil on the floor. I said I would sort it when I got home. Funny .. no oil leak . 1 week later still no oil leak and no oil light ... really disappointed in you Kwik-Fit .. wont be going again”

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Posted 6 years ago

“Made a complaint in January about disgraceful service in Hamilton Kwik Fit. Have had 1 contact from a “manager” who left a message to call back. Called back quickly and never heard since. Have received letters saying kwik fit received a recent contact from me and to call them. It’s now June and I have asked for no more letters, no calls and to forget my complaint as 5 months later is useless.”

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Posted 6 years ago

“Kwik Fit Thornbury, Bradford. Absolute scam artists. Tried to charge me £1,200 for a new exhaust (without catalytic converter), 2 front budget tyres and some brake fluid. When I asked how much just for the exhaust I was quoted £625. I got all of the the work done for £320 from Calverley Autos and my brake fluid was full when I checked it. What made me really angry though was that their reception was full of vulnerable OAPs who will all have been getting scammed. I’m going to complain to Trading Standards. Avoid.”

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Posted 6 years ago

“I called hot spot within 30: mins my car was taken in within 1 min of arrival just needed air con top up Trish”

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Posted 6 years ago

“Took my car in for an interim service and MOT yesterday. Dropped the car off 8:20 for its 8:30am appointment. Was told would be done by 1pm. 2pm I phone them to ask if my car is ready,they said it would be ready at 4:30pm. I asked why it would be so long as they had had my car since 8:30am. Was then told that they had run out of oil,I said that it has been booked in for a week so they had plenty of time to ensure they had the correct parts in,was then told that they didn’t have the correct filter so had to order it in (then in my log book the filter hasn’t been marked as changed) then get a phone call at 3:30pm to say my car is ready. Go and collect my car and there is a massive 4 inch scratch on my passangers door above the handle. I asked what had happened,the guy who was in charge that day an L Skeet and the guy who signed my paperwork Bryn came out and said that it was already there and had marked it on the MOT card and they just walked off. Why would you mark a scratch. Proof of this was not able to be given and have written a formal complaint. Avoid this place at all costs!!!!!!!”

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Posted 6 years ago

“Thank you to Ryan at kwik fit Ellesmere port. I was at my wits end with my car having fitted brake pads lost all the fluid paid for recovery truck etc etc. I booked a free brake check at my local kwik fit after I had booked I read the many reviews most very poor but undeterred and with i felt nothing to lose I continued with the booking. I'm so glad I did. I now have in writing that my brakes are sound and safe. Thank you so much. I can't recommend the free brake check service enough and it was exactly what it says FREE.”

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Posted 6 years ago

“KwikFit Windsor - poor service I took my car into KwikFit Windsor last week for my tyres to be tracked. The service took about an hour and the cost was reasonable. As I drove away from the Windsor Garage, both my traction control and stabilising control warning lights came on in my BMW 320d. I know that these type of notifications can occur shortly after works to the tyres so didn't think too much of these warnings until the next day. The car became very floppy to drive and in light rain became dangerous. I took the car back to KwikFit Fit Windsor at the earliest available time and told them about the problem. The fitter, Manager and another fitter all told me that this had nothing to do with them, mate. It must be an intermittent fault that I hadn't noticed previously. Wrong, the fault occurred minutes after driving away from the Windsor Garage. The car drove just fine until they carried out their tracking works! I am pleased to say that they fixed the fault at my second visit, but sadly, only for a couple of minutes before the tracking warning signals reappeared and the vehicle began to move irratically again. Of course, I called them immediately but was again told that this fault had nothing to do with their works. I had no choice but to book the car into the BMW Garage in Maidenhead to resolve this potentially dangerous fault. I will not use Kwik Fit again and I will insist that they settle any costs that I incur to resolve their shoddy and dangerous works. Darren Mott Windsor”

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Posted 6 years ago

“Had an mot carried out at Stonehaven kwik fit, despite having car fully serviced and pre mot checked elsewhere they failed it on ridiculous amount of things. Took it to 2 further garages who disagreed and was passed with one advisory. Avoid, cheap mot price is not worth the hassle and stress. Kf don't care when you complain. Avoid at all costs.”

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Posted 6 years ago

“Arrived 3 mins late for an MOT and was made to wait for over 2.5 hours with no waiting room and nowhere to go. Poor customer service”

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Posted 6 years ago

“Had MOT at KwikFit Wilmslow 3 hour backlog (twice) Manager incompetent very rude useless, do not take your car their”

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Posted 6 years ago

“I’ve been to Kwik fit fielden Street on September 2018 to chenge my tyers, same as usual the answer is (we don’t have time we are fully booked) went to Kwik-Fit Anniesland been served with no problems and I bought insurance with my tyers. I had a puncher last week so I went to Kwik-Fit fielden Street and the answer is sorry we’re fully booked come back tomorrow or try somewhere else!!!! So I said to him I’ve got insurance with you for my tyers then he said you can try your luck afternoon!!!! maybe we can help!!!!! I came back afternoon and he said there’s nothing wrong with your tyer your wheel is damaged you need to fix it!!!! If been to fix my wheen and the ppl on that garage checked the wheel and the tyer... the answer is nothing wrong with your wheel and they mark where is the leak on the tyer.... so ( they haven’t checked my tyer and they are not interested to work ) i came back to them and the same answer sorry we can’t help we’re busy and fully booked!!!! And at the same time there’s no customers waiting and there’s no cars waiting!!!! I’ve spoken to the complaint department they sent me to another branch and ive sent pic and video of the place at the time I hope something going ti change!!!! The manager at the time called Andy !!!”

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Posted 6 years ago

“Had an MOT and needed to change the booked date to earlier local branch manager Craig was excellent fitted me in and even helped by holding the car over night whilst I as on an over night business trip”

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Posted 6 years ago

“I have been using Barking branch for few years now. Even though staff changes there, they always polite and friendly, always happy to help and assist or just give valued advice. I am happy with their service and would recommend them, only one little tip, try and book it on-line as prices are cheaper.”

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Posted 6 years ago

“Awful customer service from Maidstone Kwik fit! An MOT service clearly geared towards making as much money as possible from a vulnerable women.”

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Posted 6 years ago

“Good but expensive”

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Posted 6 years ago

“Very dangerous company and i would stay away from them.. Very dangerous company and i would stay away from them. Took a nice running fiesta to Horsham Kwik Fit, Had two tires fitted and an oil change. left Kwik fit with a lopsided steering wheel and a knocking sound from one of the tires they changed. took it back and the manager was rude and sarcastic he also said its normal for the steering wheel to be at 45mins to the hour instead of 12 o'clock. they are dangerous and never ever will i go there again.”

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Posted 6 years ago

“Unfortunately a tyre exchange in July 2018 was not done properly and my wheels were not properly reattached leading to one of them flying off when next being driven. Fortunately no one was injured but 6 months later am still trying to get transparency on what happened and compensation. Customer service considering the incident is non existent”

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Posted 6 years ago

Kwik-Fit is rated 3.0 based on 677 reviews