La Redoute Reviews

Name: La Redoute
Address: Redcats (UK) plc 2 Holdsworth Street, Bradford
Rating: 1.72

1.7 Rating 257 Reviews

17 %

of reviewers recommend La Redoute

1.7

Based on 257 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

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La Redoute 1 star review on 10th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They gave me more credit so I shopped around on the site, to then be told after 2 weeks that they've canceled my order due to late minimum payment which I'd already paid. Theyre french so expect rude service.”

Helpful Report

Posted 7 years ago

“Order three items to be told 2days later that due to high demand there will be a delay its Christmas folks...4weeks later 2items arrived really not happy the dressing gown was such poor quality and was not the one I ordered .....I will never order for this firm again.”

Helpful Report

Posted 7 years ago

“Terrible customer service. No response to my emails, but I can ring them at 7p per minute, but face being on hold for over 10 minutes. All I wanted was clarification of when my order will be dispatched, but nobody matters with la Redoute. Keep coining it in on that complaints line! I feel like telling la Redoute to stick my order up their derrière. Lousy company, avoid at all costs.”

Helpful Report

Posted 7 years ago

“Very long wait for parcel. Kept emailing and no replies. Phoned...waited for 10 mins before my call was answered and then by a rather abrupt lady. I won't buy from this company again I have not enjoyed their customer service at all.”

Helpful Report

Posted 7 years ago

“Ordered item stated in stock, waited over 2 weeks to be told sold out,”

Helpful Report

Posted 7 years ago

“ordered some bed linen on the 24-11-17 after 2 weeks still waiting. if you have to call customer service be expected to wait ages to get through at a cost as it isn't free. Thought i was getting a good deal but the day after black friday my goods were reduced but an whopping 30% so much for black friday deals!! When i called to asked to cancel i was told order left their depo and is with courier that was over a week ago. Thankfully i can put the matter into dispute with my credit card company. Should have read the long list of dissatisfied customers on every review site. Don't deal with this company..”

Helpful Report

Posted 7 years ago

“Absolute joke of a company and even worse customer service. I waited 30mins on the phone to be put through only to beyond sorry your order we sold out of and tough luck . What a joke of a company. No email sent or anything to let me know”

Helpful Report

Posted 7 years ago

“The black Friday offer is a joke. I have purchased some of their products before the black Friday offer and exactly the same products had a different original price that they have now (from £85 to £159) They basically almost doubled the original price and put the black Friday offer on, do not trust their 'good deal'!!!”

Helpful Report

Posted 7 years ago

“Further to my earlier review and having read other reviews here of poor service from La Redoute, I found this article from The Guardian newspaper. https://www.google.co.uk/amp/s/amp.theguardian.com/money/2011/dec/30/la-redoute-order-cancelled-lonmg-wait”

Helpful Report

Posted 7 years ago

“Still waiting for delivery of rug ordered on the 17th Nov. Their delivery service, Hermes, says it has been delivered to 'a secure place' but I have been given no information about wher that is! The delivery advance advice is very vague, the sort that expects youto be home waiting 24hours a day. I had planned to buy more items from La Redoute but am hesitating to do so now.”

Helpful Report

Posted 7 years ago

“I could cry! I'm struggling as don't hardly have money and this business told me they never recieved my return parcel with items I ordered but their courier collected it! Now they won't give me my money back. I'm distraught cos I needed the money for my childs bedroom and now I'm nearly £££ down and they will not even answer to my emails..I keep crying cos bank can't do anything cos it just looks like a transaction on my statement and they say they sent things to me but they haven't at all. Now I'm stuck cos I can't afford to buy what I need cos everything is a struggle as it is. I only wanted to decorate my kids room cos they being bullied about bedroom being for babies when they're a teen now. Now I dont know what to do cos can't even buy any curtains now.”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Order my things and laredoute people stole money from bank. I only want value of 44£ and they took all of my money in my bank all of the £1987 which I had for family burt now they not answer me. Please not mistake like me and avoid them”

Helpful Report

Posted 7 years ago

“Very slow communication and they charge for customer service calls!!! Tried to deliver hat stand 3 times, then lost it in some warehouse, tried to get me to do their job liaising with delivery company. Unimpressed.”

Helpful Report

Posted 7 years ago

“Nightmare service. One order came and the sizes were ridiculously large. Trousers that should have been a size 10 absolutely drowned me - more like a 14, and if I want to change them for a smaller size (which I wouldn't have to if their sizing was correct) I have to pay the shipping. At around the same time, also ordered a separate order - two weeks later, it is still not here. Contacted customer service - apparently that is 'normal" but I really feel it is not normal for clothing when compared to anyone else and I also feel that if it is "normal" then it should state that on the site at the point of order which it does not. To add insult to injury, looking at the order online, they have now dispatched half of it. Not that it is here, but when it does arrive, I will still be waiting for the rest of it. They do nothing to help at all when you email them or call, just tell you it's normal. Totally unfair experience, inaccurate sized clothing, rubbish, arrogant customer service, and shambolic delivery to boot. Very upsetting, we've spent quite a bit of money with them, haven't had what we paid for and they do not care at all.”

Helpful Report

Posted 7 years ago

“I have ordered a dress from La Redoute. I tracked the item and it said it is on its way to the local shop. Then I checked it again, it said delays wait for 24 hours. After 4 days still the same message. So I contacted the customer care after 2 days no reply. I decided to phone them which is not free!!!! They told me they can't help me I have to wait for the email. I received an email later on saying they shared my email with the correct department. Then another email to say they are looking into it. I asked them to cancel and refund the payment... Still waiting!!!! Why shall I pay for something I haven't received. Why shall I wait for so long for an email and refund??? I think this is the worst company with the worst customer care! I will never use them again and advise you to use a reputable company who treats their customer with respect.”

Helpful Report

Posted 8 years ago

La Redoute is rated 1.7 based on 257 reviews