La Redoute Reviews

Name: La Redoute
Address: Redcats (UK) plc 2 Holdsworth Street, Bradford
Rating: 1.71

1.7 Rating 265 Reviews

16 %

of reviewers recommend La Redoute

1.7

Based on 265 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

Write Your review

Tell us how La Redoute made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

La Redoute 1 star review on 10th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give La Redoute zero stars I would. Avoid La Redoute at all costs, faulty goods and an untrustworthy company with cocky useless agents. Agree with so many other dissatisfied customers on here, please be warned. Items are either poor quality grossly overpriced rags, severely delayed, out of stock or faulty, if not all of the above and you will have to fight tooth and nail for your rightful refund. Received faulty brogues weeks ago and am still waiting for the refund to be deposited back into my account even now! The insole almost fell out upon trying on and was too short for the size leaving a big gap at the toe! Sent their shoddy shoes back through their Hermes return service, told to wait 14 days once back to their warehouse but not a squeak well after this time lapse. So much time wasted chasing this up with useless agents devoid of a brain cell or basic manners. Told to call on their chargeable customer services phoneline which is an absolute cheek when they are at fault. Finally received email stating the brogues had not been returned and to send a copy of my postal receipt in evidence if I wanted my refund!!! Luckily I kept this with the Hermes stamp. I always post with Hermes and they are 100% reliable and trustworthy, the opposite of La Redoute who could learn heaps from them about the meaning of good customer service. This company are intent on keeping your money for returned goods, please beware and using delay tactics in the hope you forget or give up! If you return an item be sure to get a receipt from the courier as they will deny receipt. The return order sheet was also placed inside the shoe box, so absolutely no mixups at my end. To add insult to injury they have the cockiness to add the tagline 'at La Redoute we strive to offer an amazing customer service' to all their useless emails, what a joke. All you get from this company is red faced! Please be warned- always keep your returns receipt or you will not see your refund.”

Helpful Report

Posted 7 years ago

“I'm very unhappy with the service of La Redoute. The site states the 'easy return-policy', but the reality is a lot more cumbersome. You need to pay the costs of sending something back yourself. The customer service suggested that I should pay for returning the package back to France (which would costs about EUR 30,-) to get refunded for the amount I paid for the product (about EUR 31,-). Additionally, the customer service is unable to provide answers for your specific situation: they only copy + paste standard pre-written non-specific answers. I will never (!) order a product again at La Redoute and I would like to warn other potential buyers as well!”

Helpful Report

Posted 7 years ago

“I couldn't actually see or receive my order because of the terrible delivery company (Panther Group) selected by La Redoute. Missed scheduled deliveries twice in a row despite having received items on time by La Redoute. I would highly recommend all retailers NOT TO USE Panther for delivery. 6 Apr - item was delivered to Panther in wrong depot 7 Apr - item was moved to the correct depot (more than 24hrs before scheduled delivery) 8 Apr - scheduled delivery missed because they couldnt scan item on time... 11 Apr - scheduled delivery missed again”

Helpful Report

Posted 7 years ago

“La redoute have taken order and the payment and not sent the order. 12 days on...3 emails which have not been replied to and two phone calls (first told me la redoute have been v busy!, the second told me that la redoute would send an email later that day with the results of the investigation of my failed to be delivered order...of course la redoute did not send that email reply). advice is to AVOID this company - they take your money, don't deliver and then don't answer queries and worst of all they still have my money!!!! fraudulent practices I have resorted to reviewing here in the hope that la redoute have the courtesy to reply and offer an explanation, as well as to warn others to avoid this dishonest company. I rate la redoute zero stars”

Helpful Report

Posted 7 years ago

“I ordered some bedroom furniture in December and 3 months later, I am still waiting for some of it. There was nothing to indicate that it would be out of stock at the time - had there been, I wouldn't have placed an order. I've chased multiple times and I was firstly told there was insufficient stock in the website (despite it still being available for sale online). Then I was told it had arrived in France but there were "IT issues" causing further delays. Customer services keep fobbing me off with the same, copied and pasted response and nobody seems to have a clue when my items may arrive. I has issues with the courier who delivered the rest of the order (Panther Logistics - avoid at all costs). Despite La Redoute's website saying that their couriers will text to arrange a convenient time for delivery, this does not occur. Panther text about 10pm the night before they intend to deliver. This gives you zero time to arrange leave from work/someone to wait in. They don't provide a phone number to reschedule deliveries and the "tracking link" which they send in their text messages doesn't let you track the order, let alone reschedule. I was hounded by a delivery driver who was trying to deliver despite me phoning customer services (having searched online for a number to no avail and replied to the automated text message in the hope that this would result in me receiving a number - it did). Panther's customer services didn't bother to tell him that I'd rescheduled so he kept phoning me to say that he was on his way and I kept asking him not to bother. He then turned up at 10pm in the evening, despite the cancellation, but told La Redoute that he has delivered at 7pm. Oh and Panther actually managed to lose my kingsized bed. They told me it would be delivered one day and they cancelled because they had lost it! All in all, an utterly useless combination. Avoid La Redoute furniture unless you want a load of agro.”

Helpful Report

Posted 8 years ago

“The worst company ever, please do not buy from them. Twice I made the mistake to purchase from them and on both occasions they messed it up. I was delivered a chair (matching a desk) only to be told (5 days after I received the chair) that the desk was discontinued. The 2nd episode was in early December 2017 when they delivered me a faulty rug (big stain on a pattern), after the return they sent me another rug but it was smaller. I have spent so much time on the phone with them, it is appalling. Simply stay away please.”

Helpful Report

Posted 8 years ago

“Ordered a jacket and it never arrived. I did get my money back but only after weeks long struggle with the company. Will not order again.”

Helpful Report

Posted 8 years ago

“They gave me more credit so I shopped around on the site, to then be told after 2 weeks that they've canceled my order due to late minimum payment which I'd already paid. Theyre french so expect rude service.”

Helpful Report

Posted 8 years ago

“Order three items to be told 2days later that due to high demand there will be a delay its Christmas folks...4weeks later 2items arrived really not happy the dressing gown was such poor quality and was not the one I ordered .....I will never order for this firm again.”

Helpful Report

Posted 8 years ago

“Terrible customer service. No response to my emails, but I can ring them at 7p per minute, but face being on hold for over 10 minutes. All I wanted was clarification of when my order will be dispatched, but nobody matters with la Redoute. Keep coining it in on that complaints line! I feel like telling la Redoute to stick my order up their derrière. Lousy company, avoid at all costs.”

Helpful Report

Posted 8 years ago

“Very long wait for parcel. Kept emailing and no replies. Phoned...waited for 10 mins before my call was answered and then by a rather abrupt lady. I won't buy from this company again I have not enjoyed their customer service at all.”

Helpful Report

Posted 8 years ago

“Ordered item stated in stock, waited over 2 weeks to be told sold out,”

Helpful Report

Posted 8 years ago

“ordered some bed linen on the 24-11-17 after 2 weeks still waiting. if you have to call customer service be expected to wait ages to get through at a cost as it isn't free. Thought i was getting a good deal but the day after black friday my goods were reduced but an whopping 30% so much for black friday deals!! When i called to asked to cancel i was told order left their depo and is with courier that was over a week ago. Thankfully i can put the matter into dispute with my credit card company. Should have read the long list of dissatisfied customers on every review site. Don't deal with this company..”

Helpful Report

Posted 8 years ago

“Absolute joke of a company and even worse customer service. I waited 30mins on the phone to be put through only to beyond sorry your order we sold out of and tough luck . What a joke of a company. No email sent or anything to let me know”

Helpful Report

Posted 8 years ago

“The black Friday offer is a joke. I have purchased some of their products before the black Friday offer and exactly the same products had a different original price that they have now (from £85 to £159) They basically almost doubled the original price and put the black Friday offer on, do not trust their 'good deal'!!!”

Helpful Report

Posted 8 years ago

“Further to my earlier review and having read other reviews here of poor service from La Redoute, I found this article from The Guardian newspaper. https://www.google.co.uk/amp/s/amp.theguardian.com/money/2011/dec/30/la-redoute-order-cancelled-lonmg-wait”

Helpful Report

Posted 8 years ago

“Still waiting for delivery of rug ordered on the 17th Nov. Their delivery service, Hermes, says it has been delivered to 'a secure place' but I have been given no information about wher that is! The delivery advance advice is very vague, the sort that expects youto be home waiting 24hours a day. I had planned to buy more items from La Redoute but am hesitating to do so now.”

Helpful Report

Posted 8 years ago

“I could cry! I'm struggling as don't hardly have money and this business told me they never recieved my return parcel with items I ordered but their courier collected it! Now they won't give me my money back. I'm distraught cos I needed the money for my childs bedroom and now I'm nearly £££ down and they will not even answer to my emails..I keep crying cos bank can't do anything cos it just looks like a transaction on my statement and they say they sent things to me but they haven't at all. Now I'm stuck cos I can't afford to buy what I need cos everything is a struggle as it is. I only wanted to decorate my kids room cos they being bullied about bedroom being for babies when they're a teen now. Now I dont know what to do cos can't even buy any curtains now.”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“Order my things and laredoute people stole money from bank. I only want value of 44£ and they took all of my money in my bank all of the £1987 which I had for family burt now they not answer me. Please not mistake like me and avoid them”

Helpful Report

Posted 8 years ago

La Redoute is rated 1.7 based on 265 reviews