La Redoute Reviews

Name: La Redoute
Address: Redcats (UK) plc 2 Holdsworth Street, Bradford
Rating: 1.71

1.7 Rating 262 Reviews

16 %

of reviewers recommend La Redoute

1.7

Based on 262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

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La Redoute 1 star review on 10th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just seen other reviews here and I found I wasn’t the only one. We’ve bought bunk bed and 2 under bed drawers from them.placed an order mid October,all 3 items came separately.The bunk bed’s biggest panels were badly damaged so requested new parts.few days later when we received the drawers,one of them was missing screw set which means can’t make it.Requested parts again but Nothing from them until I call them several times.2wks later got text from DHL which has no time slot so waited,got bunk bed screw set only which is we already have.They said the bunk bed parts gone missing while on the way...but nothing mentioned about the drawers screws. Found few emails from them in junk mail box but haven’t confirmed both items.now nearly one month since 1st order but haven’t received items completed. Every time I ask they says they don’t know when as waiting to hear from France but seems really bad communication. Even with the sale price they were not cheap enough but the drawers quality is unbelievably cheap and the bottom panel is so thin.The bed panel was not solid woods that’s why damaged badly,no quality at all. The customer service is absolutely terrible.I received one email for reviewing,so I wrote review there but they didn’t published as I wrote all negative feedback,so can not trust them,hiding these reviews like here is hidden by them. Do not buy anything from this company.”

Helpful Report

Posted 6 years ago

“Read the reviews before getting sucked in by their offers. Ordered something, took one week to dispatch, arrived at pick up shop, went to collect it and it's subsequently gone missing. Tracking now says it's effectively got lost in the system, no one from Hermes cares, no one from La Redoute answers emails. It's a complete disaster of a website and company.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“I wish I had read these reviews before. Terrible customer service relating to delivery of 4 dining chairs. I was given 7 different Hermes delivery time slots over 4 days for the chairs to not arrive in any of them. Many conversations with different members of the customer services team over 2 weeks, but nobody seemed able to resolve and passed blame to Hermes. 3 out of the 4 chairs eventually arrived damaged. They attempted to redeliver only for the 3 damaged chairs to be sent directly back to us. Still waiting for the situation to be resolved and to be refunded. Will never use again.”

Helpful Report

Posted 6 years ago

“Absolutely shocking .... do not order anything from here. Taken the money but still not have received my order ...... customer services answer the phone but don’t actually do anything. If only I had read the reviews before I ordered.”

Helpful Report

Posted 6 years ago

“11 days since ordering, the rug was in stock & estimated delivery 3-5 working days. Despite numerous emails to customer service nobody can update me. La Redoute very unreliable, give me Ikea any day.”

Helpful Report

Posted 6 years ago

“They'll pull the rug from under your feet watch out. This company are a farce. I would recommend anyone thinking of buying on their website to be be wise and buy a similar item elsewhere even its more expensive to save yourself wasted time and having your money taken without receiving the item. On the 22 September I ordered a rug. o the 26th September no rug had been delivered but £99 had been taken from my paypal account. There was no email from La redoute to say the rug wouldnt be delivered and as such I was expecting the rug because the latest email said it would be delivered. I logging into the la redoute website after 4 days to my account to show the rug order was 'cancelled' and no explinatation. I called the customer service and they took 10 minutes to say its not in stock and that they wouldnt issue a voucher for redress of my time or log a complaint.”

Helpful Report

Posted 6 years ago

“Terrible at returns. I’ve been lied twice that someone will arrive to collect a return. This company is ridiculous trying to refuse a return by the lack of response on this”

Helpful Report

Posted 6 years ago

“It's a painful company to deal with. The system is awful and the same as the service. Bought a glass display case, and it arrived damaged. Asked for a replacement, but they asked me to buy another one and refund me the damaged one. So I did, the second one arrived damaged again. It took a lot of hassle to return both products, and they didn't refund the correct amount after all! I noticed that after almost a month and then asked them to refund me the difference. But then they refunded more than they should, after that, they sent me thousands of letters and emails to ask me to make the payment. I did try to log into my account but I can't find anywhere to make the payment. There is no way I should make an effort to go to the post office or call them to make payment for their mistakes! I keep receiving endless emails and letters. it was super annoying.”

Helpful Report

Posted 6 years ago

“no imagination that sometimes people can't collect items within the window allowed and need to extend it. Lesson learned. Won't be using the company again”

Helpful Report

Posted 6 years ago

“Rubbish! Cannot hit their own delivery deadlines, and you cannot get through to them on the phone. Waste of time”

Helpful Report

Posted 6 years ago

“Do not order from this company the customer service is terrible. I also question the security of their online systems as I tried to make a purchase and then within hours a credit application was made in a different name (a female - no females here) using my address.”

Helpful Report

Posted 6 years ago

“Absolute nightmare shopping experience from start to finish. Delivery service is very slow and unreliable. Incorrectly sized orders sent out on each occasion (I'm 4 orders in and they still haven't got it right yet) 1 item arrived absolutely covered in animal hairs. Another had a very obvious stain down 1 trouser leg. Other items have been incorrectly sized on the labels or baged up in wrong packaging and so we're also the wrong sizes. Customer services had very long waits to actually speak to someone (30mins) staff were polite but couldn't do anything to help. Returning my entire order for a refund and won't be shopping with them again.”

Helpful Report

Posted 6 years ago

“The worst customer service ever she hanged the phone on me horrible people”

Helpful Report

Posted 6 years ago

“Worst customer service ever. First did an order which i asked to be delivered at my office. 1 months later I still havnt heard from them so send an email to know where is my order. They tell me its been cancelled because they cannot deliver to an office. I re ordered straight away to my home adress and been trying to know where is my order for a month without anyone responding. WORST CUSTOMER SERVICE EVER”

Helpful Report

Posted 6 years ago

“I posted a negative review recently concerning my recent order, only to find that a week later I received an email from you saying that my review was not within your guidelines and had been refused to be printed?! Why? If you're going to refuse negative reviews then there's no point having reviews at all if you're going to control them. What happened to democracy?”

Helpful Report

Posted 6 years ago

“Possibly the worst company I have the displeasure to deal with. I bought two stackable beds 6 weeks ago, unfortunately both beds were broken . I had to waste a full day to wait for the beds to be collected. In order to speed things up bought another two while waiting for the refund of the first order. When I received the second order both beds were again broken so I had which meant wasting another full day to wait for the collection. I bought another two bed in the mean time to speed the process up. In the next two only one was broken so another day wasted in my life. Finally today I have received the latest replacement which is broken I will have to waste another day for the collection which makes me furious. In total I have bought 6 beds and only one was not broken. This is absolutely ridiculous and I would it recommend this company to anyone.”

Helpful Report

Posted 6 years ago

“Having waited over a week for a large navy velvet bedspread RRP £135 to arrive, I opened the package only to find out La Redoute had sent a totally different smaller, cream and grey bedspread RRP £40 on their site. Initially I was disappointed but patient hoping that their customer service would be friendly, helpful and apologetic about the inconvenience and that they would do their best to put it right as any other online company would do. Well I was wrong! Standard 'sorry to hear about your experience' followed by return the parcel, wait for your refund and then order the item again. No exchange, no real acknowledgment of the fact this is THEIR fault, not mine. I work six days a week, full-time and now have to find time to take care of this return of something I had never even ordered. Judging by the reviews on here, I am not alone in either receiving the wrong item and then finding out that La Redoute 'customer service' consists of nothing more than parroting generic blanket apology statements, offering no explanation or compensation for the mistakes made on their part before inconveniencing their paying customers further. Working in retail myself, I've never known anything like it! I could never provide such a poor service to customers, especially if the mistake was my own. I wish I'd shopped elsewhere and will do in future.”

Helpful Report

Posted 6 years ago

“The worse costumer service E.V.E.R!”

Helpful Report

Posted 6 years ago

“Worst cusotmer sercvices I have even ecountered. Serously if they employed a group of chimpazes to do it the sevice would be much better. I have been wondering for a while if they actually employ people or they use robots as all they do is to parrot the same nonsense all the time. I put one star because there is no option to put none I genuinely think one star is too generous.”

Helpful Report

Posted 6 years ago

La Redoute is rated 1.7 based on 262 reviews