Lakeside Collection Reviews

Name: Lakeside Collection
Rating: 1.44

1.4 Rating 412 Reviews

9 %

of reviewers recommend Lakeside Collection

Company Reviews

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Metrics

1.4

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Lakeside Collection 1 star review on 14th December 2022

Anonymous

Lakeside Collection 5 star review on 18th September 2022

Anonymous

Lakeside Collection 2 star review on 6th September 2022

Anonymous

Lakeside Collection 2 star review on 31st July 2022

Tanya Dufresne Fierro

Lakeside Collection 1 star review on 8th February 2022

Zack

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“me and 83 members of my Coast Guard Unit plus all that we will notify will no longer patronize Lakeside Collections because of their BLATENT Disregard and omission of products with the logo of the US COAST GUARD which for Collections lack of knowledge is a very IMPORTANT Part of the United States MILITARY just as much as the USMC, Air Force, Navy and Army is. This omission is a slap in the face of EVERY MEMBER of the US Coast Guard and we do not take these things lightly as a result we will no longer patronize Lakeside Collections and Collections ETC. HM2 Elaine Duffy-Luedtke USCG Reserves”

Helpful Report

Posted 2 years ago

“A close family member sent me a gift through this company who promptly used my mailing information to create an unauthorized account. They began sending me MULTIPLE mailer catalogs which overstuffed my mailbox, rendering the lid unable to close, crushing important mail documents and exposing them to the elements wherein many pieces were ruined in the rain. Further, I maintain consistent registration with the DMAChoice registry and my account is active through December of 2028. The Lakeside Collection ignored this "Do Not Mail" status and sent unsolicited mailers, anyway. Worse yet, the gift was from a family member under a family name I do not use (or disclose) to ANYone, let alone create any accounts under this name. It is NOT my legal name, and I cannot provide current proof of identity therefor. I attempted to go to their website to "opt-out" of a mailing list for which I never opted in. The only way to do so would be to create a full-blown account with their company, providing even more information, which I do not intend for them to have, and then change my mailer preferences. The creation of that account also requires agreement to receive additional marketing to all phone, email, and USPS contact channels. Suffice to say, I did NOT create an account. Their "chat" also requires verification of an email I do not wish to provide. Next, I called their customer service line (not toll-free) and provided the Mailing ID No. on the back of each catalog received, verified the mailing address, verified my last name, and informed them the first name is a "nickname" that I DO NOT GO BY, but the representative insisted on calling me that on several occasions, regardless. She then insisted I must disclose an email address and phone number for "verification purposes" despite the fact that none was ever provided, and I only receive their mailers as a gift recipient. She CATEGORICALLY REFUSED to cease all harassment without disclosure of private information (phone and email), which could not be verified, as it was never provided in the first place. Further, their website states that provision of email and phone number constitutes approval to receive their marketing! She placed me on hold for more than 30 minutes waiting for a "supervisor" that never came on the line. So far, I have spent more than 90 unpaid minutes between websites, phone calls, and other logistics management simply attempting to stop mailers I never authorized and cancel an account that was created in my identity without my permission. They verified ALL AVAILABLE information, and still refused to cancel the mailers. I am now filing complaints and reports with all available entities, and will return every piece of mail received "Refused -- RTS." It is illegal to continue harassing someone through email when they have unsubscribed and will get you in big trouble with ICANN. How is it legal to harass someone through the federally governed United States Postal System, waste tangible resources, demand disclosure of more private and personally sensitive information, and occupy equipment dedicated to approved purposes, when they have blatantly requested cessation?”

Helpful Report

Posted 2 years ago

“Customer beware they keep saying their system is crashing. Was on the phone for over a half hour with constant holds. Horrible customer service and scam company.”

Helpful Report

Posted 2 years ago

“Everything about the company is terrible. THe only thing that happened correctly was receiving our order of a single item. They tried billing, without approval exorbitant membership fees, which caused us to cancel a credit card and challenge the charges. Then, actually paying for the item was handled poorly, taking excessive time and continually having to repeat information. Basically, TOTALLY INCOMPETENT. WILL NEVER ORDER ANYTHING FROM THI COMPANY.”

Helpful Report

Posted 2 years ago

“I am unfortunately very displeased with Lakeside Collection!!! We placed an order on August 30th. We received a confirmation number but nothing further as to the status of the shipment. I called this morning to research with the Customer Service Department and they coudn't find any order at all. They had our address but no order! I asked the Rep (Marichal) to please forward an email to my husband stating they could not find the order so my husband's pending credit charge could be cancelled and she said she is not allowed to do that. I then asked to speak to a Supervisor and she coudn't help me either. She said if their is a pending charge then there must be an order. I reminded her that her Company already researched and they couldn't find an order!! Supervisor then stated they are upgrading the system. I told her that is B--l S--t! I asked if they have been upgrading system since 8/30? My husband's credit card company is pursuing a cancellation of the pending charge. The Supervisor suggested I call back Tuesday to place another order. I explained I will not ever be calling back. If they can charge and lose an order why should I give them a second opportunity to do the same!!”

Helpful Report

Posted 2 years ago

“Biggest POS company around - Customer Service is in the Philippines and NEVER a manager around. Extremely POOR customer service!!!!!!! Will NEVER, EVER do business with this company (and I use the term loosely) again!!!!”

Helpful Report

Posted 2 years ago

“CONSUMER BEWARE. I placed an order with Lakeside Collections & paid with my Visa. I then was deluged with e-mails promoting their products. I tried unsubscribing many times to no avail. I then contacted Lakeside & requested removal from their e-mail list. I rceived reply from their Customer Support saying they would do so. I discovered Lakeside had surreptitiously used my Visa to enroll in their program LSCPerks.com whereby I was unknowigly paying for their advertising which I had attemped to escape from. The use of my credit card without my nowledge or consent amounts to fraud and I have contacted the Illinois Attorney General's office to make a formal complaint.”

Helpful Report

Posted 2 years ago

“WAtch out if you order from this company. I will never order again. Somehow I got signed up for their perks program without my knowledge. They deduct money monthly from your account. Watch out for LCSPerk.com on your bank statement after ordering from this company”

Helpful Report

Posted 2 years ago

“I ordered the Solar Light Caps and had one of the QTY 4 stop working within 2 months, I replaced the Solar Battery but it still would not work, I have contacted Customer Support TWICE, only to receive a "canned" response that was no help at all. I will be going elsewhere for my future deck project!!!!”

Helpful Report

Posted 2 years ago

“I ordered a printer table and thought I was making a good choice. paid a little over 100 dollars for it. shipping was ok, but when I got my product. IT WAS LITERALLY BROKEN WITH A TON OF SCRATCHES AND LOOSE PIECES AS WELL AS MISSING PIECES. and the crazy part was that the box was perfectly fine. I called to let them know and the first time they automatically hung up on me when they answered so I recalled. and told me they will give me a call in 3 days. why do I have to wait 3 days for a recall????? was told will be shipped a replacement but will have to see if I even get it. customer service is just HORRIBLE. I don't even know how this company is still running especially since I saw that it had way more bad reviews than good.”

Helpful Report

Posted 3 years ago

“They offered 20% off promo code AND a free shipping for an order over $50 promo code and didn’t honor them. Promo code for 20% off: 8MHN62 Promo code for free shipping Code over $50: 10183KYO6MEC9”

Helpful Report

Posted 3 years ago

“This company has the WORST-customer service ever ! No one speaks English And they do not help with any questions or issues I also was disconnected several times by representatives NEVER again will I order from there ever again!!!!!!”

Helpful Report

Posted 3 years ago

“I had talked to customer service, explained i might be late on payments because I started chemo. Lady was understanding when I told her would still pay every month. Fast forward, ordered 2 containers for 12.99 an they canceled my order because I have not paid the full balance of 221. I have been ordering from them with a balance on my acct n they never said anything.....my acct is up to date. I have encouraged some family members n a few friends to shop with them...as soon as I get my review in am calling them n telling what a scam they are. Wonder if its because I told them I had cancer n they are afraid I might die n not pay them off...they are a rip off, liars pretending to care, don't worry,etc....Dont do business with these scammers.”

Helpful Report

Posted 3 years ago

“Screw you guys”

Helpful Report

Posted 3 years ago

“BE VERY CAREFUL. I ORDERED $1000 in product and they used usps. The item is still with USPS and Lakeside will do nothing to retrieve the item to refund me. I’m out the money without help from them. They simply don’t care. If you order from them, it is at your own risk of loss>”

Helpful Report

Posted 3 years ago

“Solar products are junk. Multi color light fell apart as soon as I took it out of box, doesn't work either. Other 2 solar products lasted for maybe 5 min. Then find out have to pay another $7.99 per item to ship it back.”

Helpful Report

Posted 3 years ago

“Didnt order an item, didn't receive the item and a full year later they are charging me for it. Claimed they refunded my pay pal account, however they want me to send the money?!?! if you refunded the money why would I have to pay it back? Three calls and got nowhere!Catalogs have been cancelled!!!”

Helpful Report

Posted 3 years ago

“AVOID THIS COMPANY. Ordered an item, was given a USPS tracking number- was told a month later on calling Customer Service (in the Phillipines) that the item had been sent via FedEx, which smelled extremely fishy. Have been promised a replacement item but I have zero faith it will actually arrive. Reading these other reviews I'm glad I used Paypal and didn't get trapped into their "rewards program" with a card, whch I am sure is how they make most of their money.”

Helpful Report

Posted 3 years ago

“TERRIBLE!!! I would give them zero stars if I could. The last two orders I placed were canceled two weeks after placing them stating the items were out of stock. Two weeks???? I called customer service three times to speak to a Manager about what happened and nobody would call me back or do anything as far as giving me something towards a future purchase except for free shipping on my next order which they offer anyways at times. And a month later my paypal funds were refunded only after talking to billing directly. Would not recommend buying from this company.”

Helpful Report

Posted 3 years ago

“I placed an order with this company. I received the items and all was fine until I received my bill charging me another time $14.99 for a customer service for ordering them on a sale promo. I called and they said they are crediting my account, but the nerve of them charging me for something they say was a promo charge. Never again”

Helpful Report

Posted 3 years ago

Lakeside Collection is rated 1.4 based on 412 reviews