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Lakeside Collection Reviews

1.4 Rating 392 Reviews

9 %

of reviewers recommend Lakeside Collection

Company Reviews

1.4

Based on 392 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Lakeside Collection 1 star review on 14th December 2022

Lakeside Collection 1 star review on 14th December 2022

Lakeside Collection 5 star review on 18th September 2022

Lakeside Collection 2 star review on 6th September 2022

Lakeside Collection 2 star review on 6th September 2022

Lakeside Collection 2 star review on 31st July 2022

Tanya Dufresne Fierro

Lakeside Collection 1 star review on 8th February 2022

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lakeside - terrible biz model, am surprised they are still in business. I placed my 1st order recently; I received a pop-up saying Free Shipping! Yeah. I just supposed it was automatic. But no, a day later I noticed an email saying "here's what to do to get free shipping'. Well, turns out, I had to fill our forms, jump through hoops, AND become a member. Guess what, lakeside charges cutomers a fee to become a member!!! (which was not explained up front). Its only $1.99 that showed up on my credit card, but its the principal of the thing. Then, I get a notice saying that my purchase amount has to be a certain level over time to get the "free" shipping! Again, not explained up front, unless it was in the fine print. I will never order from this company again, so I will not be getting my shipping charges back - which they call a 'rebate', not a 'refund'. Really bad company. I received my product, and it is really cheapy.”

Posted 1 year ago

“Shipping is WAY too slow. You order stuff that shows in stock and then it isn't and they are slow to return your money. Customer service is hit or miss, I've had helpful people and I've had fully incompetent and rude. I ordered Halloween stuff at the very beginning of September and when it hadn't arrived a month later, customer service tells me "that's why people usually order early" like 2 months before Halloween wasn't early enough? Lol. Do better.”

Posted 1 year ago

“So by making an order they enrolled me in a monthly “perks” program without my knowledge! They have been automatically charging my credit card $14.95 a month without my permission! What a fraudulent company!”

Posted 1 year ago

“Placed an order over 2 weeks ago, with preapproved credit which THEY offered ME....2 + weeks later, I've spoken to 4 different people...telling me someone will send me an email in regards to my order. It had been cancelled. No one has contacted me about anything. This company really sucks....a friend told me not to deal with Lakeside as they had nothing but trouble. I should've read the reviews first....”

Posted 1 year ago

“me and 83 members of my Coast Guard Unit plus all that we will notify will no longer patronize Lakeside Collections because of their BLATENT Disregard and omission of products with the logo of the US COAST GUARD which for Collections lack of knowledge is a very IMPORTANT Part of the United States MILITARY just as much as the USMC, Air Force, Navy and Army is. This omission is a slap in the face of EVERY MEMBER of the US Coast Guard and we do not take these things lightly as a result we will no longer patronize Lakeside Collections and Collections ETC. HM2 Elaine Duffy-Luedtke USCG Reserves”

Posted 1 year ago

“A close family member sent me a gift through this company who promptly used my mailing information to create an unauthorized account. They began sending me MULTIPLE mailer catalogs which overstuffed my mailbox, rendering the lid unable to close, crushing important mail documents and exposing them to the elements wherein many pieces were ruined in the rain. Further, I maintain consistent registration with the DMAChoice registry and my account is active through December of 2028. The Lakeside Collection ignored this "Do Not Mail" status and sent unsolicited mailers, anyway. Worse yet, the gift was from a family member under a family name I do not use (or disclose) to ANYone, let alone create any accounts under this name. It is NOT my legal name, and I cannot provide current proof of identity therefor. I attempted to go to their website to "opt-out" of a mailing list for which I never opted in. The only way to do so would be to create a full-blown account with their company, providing even more information, which I do not intend for them to have, and then change my mailer preferences. The creation of that account also requires agreement to receive additional marketing to all phone, email, and USPS contact channels. Suffice to say, I did NOT create an account. Their "chat" also requires verification of an email I do not wish to provide. Next, I called their customer service line (not toll-free) and provided the Mailing ID No. on the back of each catalog received, verified the mailing address, verified my last name, and informed them the first name is a "nickname" that I DO NOT GO BY, but the representative insisted on calling me that on several occasions, regardless. She then insisted I must disclose an email address and phone number for "verification purposes" despite the fact that none was ever provided, and I only receive their mailers as a gift recipient. She CATEGORICALLY REFUSED to cease all harassment without disclosure of private information (phone and email), which could not be verified, as it was never provided in the first place. Further, their website states that provision of email and phone number constitutes approval to receive their marketing! She placed me on hold for more than 30 minutes waiting for a "supervisor" that never came on the line. So far, I have spent more than 90 unpaid minutes between websites, phone calls, and other logistics management simply attempting to stop mailers I never authorized and cancel an account that was created in my identity without my permission. They verified ALL AVAILABLE information, and still refused to cancel the mailers. I am now filing complaints and reports with all available entities, and will return every piece of mail received "Refused -- RTS." It is illegal to continue harassing someone through email when they have unsubscribed and will get you in big trouble with ICANN. How is it legal to harass someone through the federally governed United States Postal System, waste tangible resources, demand disclosure of more private and personally sensitive information, and occupy equipment dedicated to approved purposes, when they have blatantly requested cessation?”

Posted 1 year ago

“Customer beware they keep saying their system is crashing. Was on the phone for over a half hour with constant holds. Horrible customer service and scam company.”

Posted 1 year ago

“Everything about the company is terrible. THe only thing that happened correctly was receiving our order of a single item. They tried billing, without approval exorbitant membership fees, which caused us to cancel a credit card and challenge the charges. Then, actually paying for the item was handled poorly, taking excessive time and continually having to repeat information. Basically, TOTALLY INCOMPETENT. WILL NEVER ORDER ANYTHING FROM THI COMPANY.”

Posted 1 year ago

“I am unfortunately very displeased with Lakeside Collection!!! We placed an order on August 30th. We received a confirmation number but nothing further as to the status of the shipment. I called this morning to research with the Customer Service Department and they coudn't find any order at all. They had our address but no order! I asked the Rep (Marichal) to please forward an email to my husband stating they could not find the order so my husband's pending credit charge could be cancelled and she said she is not allowed to do that. I then asked to speak to a Supervisor and she coudn't help me either. She said if their is a pending charge then there must be an order. I reminded her that her Company already researched and they couldn't find an order!! Supervisor then stated they are upgrading the system. I told her that is B--l S--t! I asked if they have been upgrading system since 8/30? My husband's credit card company is pursuing a cancellation of the pending charge. The Supervisor suggested I call back Tuesday to place another order. I explained I will not ever be calling back. If they can charge and lose an order why should I give them a second opportunity to do the same!!”

Posted 1 year ago

“Biggest POS company around - Customer Service is in the Philippines and NEVER a manager around. Extremely POOR customer service!!!!!!! Will NEVER, EVER do business with this company (and I use the term loosely) again!!!!”

Posted 1 year ago

“CONSUMER BEWARE. I placed an order with Lakeside Collections & paid with my Visa. I then was deluged with e-mails promoting their products. I tried unsubscribing many times to no avail. I then contacted Lakeside & requested removal from their e-mail list. I rceived reply from their Customer Support saying they would do so. I discovered Lakeside had surreptitiously used my Visa to enroll in their program LSCPerks.com whereby I was unknowigly paying for their advertising which I had attemped to escape from. The use of my credit card without my nowledge or consent amounts to fraud and I have contacted the Illinois Attorney General's office to make a formal complaint.”

Posted 1 year ago

“WAtch out if you order from this company. I will never order again. Somehow I got signed up for their perks program without my knowledge. They deduct money monthly from your account. Watch out for LCSPerk.com on your bank statement after ordering from this company”

Posted 1 year ago

“I ordered the Solar Light Caps and had one of the QTY 4 stop working within 2 months, I replaced the Solar Battery but it still would not work, I have contacted Customer Support TWICE, only to receive a "canned" response that was no help at all. I will be going elsewhere for my future deck project!!!!”

Posted 1 year ago

“I ordered a printer table and thought I was making a good choice. paid a little over 100 dollars for it. shipping was ok, but when I got my product. IT WAS LITERALLY BROKEN WITH A TON OF SCRATCHES AND LOOSE PIECES AS WELL AS MISSING PIECES. and the crazy part was that the box was perfectly fine. I called to let them know and the first time they automatically hung up on me when they answered so I recalled. and told me they will give me a call in 3 days. why do I have to wait 3 days for a recall????? was told will be shipped a replacement but will have to see if I even get it. customer service is just HORRIBLE. I don't even know how this company is still running especially since I saw that it had way more bad reviews than good.”

Posted 1 year ago

“They offered 20% off promo code AND a free shipping for an order over $50 promo code and didn’t honor them. Promo code for 20% off: 8MHN62 Promo code for free shipping Code over $50: 10183KYO6MEC9”

Posted 1 year ago

“This company has the WORST-customer service ever ! No one speaks English And they do not help with any questions or issues I also was disconnected several times by representatives NEVER again will I order from there ever again!!!!!!”

Posted 1 year ago

“I had talked to customer service, explained i might be late on payments because I started chemo. Lady was understanding when I told her would still pay every month. Fast forward, ordered 2 containers for 12.99 an they canceled my order because I have not paid the full balance of 221. I have been ordering from them with a balance on my acct n they never said anything.....my acct is up to date. I have encouraged some family members n a few friends to shop with them...as soon as I get my review in am calling them n telling what a scam they are. Wonder if its because I told them I had cancer n they are afraid I might die n not pay them off...they are a rip off, liars pretending to care, don't worry,etc....Dont do business with these scammers.”

Posted 2 years ago

“Screw you guys”

Posted 2 years ago

“BE VERY CAREFUL. I ORDERED $1000 in product and they used usps. The item is still with USPS and Lakeside will do nothing to retrieve the item to refund me. I’m out the money without help from them. They simply don’t care. If you order from them, it is at your own risk of loss>”

Posted 2 years ago

“Solar products are junk. Multi color light fell apart as soon as I took it out of box, doesn't work either. Other 2 solar products lasted for maybe 5 min. Then find out have to pay another $7.99 per item to ship it back.”

Posted 2 years ago

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Lakeside Collection is rated 1.4 based on 392 reviews