“Everything about the company is terrible. THe only thing that happened correctly was receiving our order of a single item. They tried billing, without approval exorbitant membership fees, which caused us to cancel a credit card and challenge the charges. Then, actually paying for the item was handled poorly, taking excessive time and continually having to repeat information. Basically, TOTALLY INCOMPETENT. WILL NEVER ORDER ANYTHING FROM THI COMPANY.”
“I have never had a problem with this company until now. I ordered 3 gnomes. (my birthday present to myself.) I received my package and there were only 2 in the package. I tried contacting them by their phone number, I got no one, phone just kept ringing. So I sent an email. The reply I received was we'll get back to you. That was 3 days ago. Have heard nothing yet. I just want the item I paid for.”
“I am unfortunately very displeased with Lakeside Collection!!! We placed an order on August 30th. We received a confirmation number but nothing further as to the status of the shipment.
I called this morning to research with the Customer Service Department and they coudn't find any order at all. They had our address but no order!
I asked the Rep (Marichal) to please forward an email to my husband stating they could not find the order so my husband's pending credit charge could be cancelled and she said she is not allowed to do that. I then asked to speak to a Supervisor and she coudn't help me either. She said if their is a pending charge then there must be an order. I reminded her that her Company already researched and they couldn't find an order!! Supervisor then stated they are upgrading the system. I told her that is B--l S--t! I asked if they have been upgrading system since 8/30?
My husband's credit card company is pursuing a cancellation of the pending charge.
The Supervisor suggested I call back Tuesday to place another order. I explained I will not ever be calling back. If they can charge and lose an order why should I give them a second opportunity to do the same!!”
“Biggest POS company around - Customer Service is in the Philippines and NEVER a manager around.
Extremely POOR customer service!!!!!!!
Will NEVER, EVER do business with this company (and I use the term loosely) again!!!!”
“CONSUMER BEWARE. I placed an order with Lakeside Collections & paid with my Visa. I then was deluged with e-mails promoting their products. I tried unsubscribing many times to no avail. I then contacted Lakeside & requested removal from their e-mail list. I rceived reply from their Customer Support saying they would do so. I discovered Lakeside had surreptitiously used my Visa to enroll in their program LSCPerks.com whereby I was unknowigly paying for their advertising which I had attemped to escape from. The use of my credit card without my nowledge or consent amounts to fraud and I have contacted the Illinois Attorney General's office to make a formal complaint.”
“WAtch out if you order from this company. I will never order again. Somehow I got signed up for their perks program without my knowledge. They deduct money monthly from your account. Watch out for LCSPerk.com on your bank statement after ordering from this company”
“I ordered the Solar Light Caps and had one of the QTY 4 stop working within 2 months, I replaced the Solar Battery but it still would not work, I have contacted Customer Support TWICE, only to receive a "canned" response that was no help at all. I will be going elsewhere for my future deck project!!!!”
“I ordered several outdoor items in my last order. I got 4 hanging globe solar lights that only one worked out of the package. After a month none of them work. The solar dog lawn decoration doesn’t light up & is rusting after only one month. The bird bath bubbler is cheap & only works sometimes. The solar celestial light still lights up but the stand it rests on already snapped. Most items are low quality, arrived non-functional. I’m very disappointed in my last order.”
“I ordered a printer table and thought I was making a good choice. paid a little over 100 dollars for it. shipping was ok, but when I got my product. IT WAS LITERALLY BROKEN WITH A TON OF SCRATCHES AND LOOSE PIECES AS WELL AS MISSING PIECES. and the crazy part was that the box was perfectly fine. I called to let them know and the first time they automatically hung up on me when they answered so I recalled. and told me they will give me a call in 3 days. why do I have to wait 3 days for a recall????? was told will be shipped a replacement but will have to see if I even get it. customer service is just HORRIBLE. I don't even know how this company is still running especially since I saw that it had way more bad reviews than good.”
“They offered 20% off promo code AND a free shipping for an order over $50 promo code and didn’t honor them.
Promo code for 20% off: 8MHN62
Promo code for free shipping Code over $50:
10183KYO6MEC9”
“[ have ordered many items from Lakeside,the latest being mesh screens to hang on my garage door to keep bugs out. My orders always arrive in perfect condition and in about one week or so.I am a satisfied customer and will order from this company in the future.[ just can't say enough good things about this company or their products. Thanks again from Maureen S”
“This company has the WORST-customer service ever !
No one speaks English
And they do not help with any questions or issues I also was disconnected several times by representatives
NEVER again will I order from there ever again!!!!!!”
“I had talked to customer service, explained i might be late on payments because I started chemo. Lady was understanding when I told her would still pay every month. Fast forward, ordered 2 containers for 12.99 an they canceled my order because I have not paid the full balance of 221. I have been ordering from them with a balance on my acct n they never said anything.....my acct is up to date. I have encouraged some family members n a few friends to shop with them...as soon as I get my review in am calling them n telling what a scam they are. Wonder if its because I told them I had cancer n they are afraid I might die n not pay them off...they are a rip off, liars pretending to care, don't worry,etc....Dont do business with these scammers.”
“BE VERY CAREFUL. I ORDERED $1000 in product and they used usps. The item is still with USPS and Lakeside will do nothing to retrieve the item to refund me. I’m out the money without help from them. They simply don’t care. If you order from them, it is at your own risk of loss>”
“Solar products are junk. Multi color light fell apart as soon as I took it out of box, doesn't work either. Other 2 solar products lasted for maybe 5 min. Then find out have to pay another $7.99 per item to ship it back.”
“Didnt order an item, didn't receive the item and a full year later they are charging me for it. Claimed they refunded my pay pal account, however they want me to send the money?!?! if you refunded the money why would I have to pay it back? Three calls and got nowhere!Catalogs have been cancelled!!!”
“AVOID THIS COMPANY. Ordered an item, was given a USPS tracking number- was told a month later on calling Customer Service (in the Phillipines) that the item had been sent via FedEx, which smelled extremely fishy. Have been promised a replacement item but I have zero faith it will actually arrive. Reading these other reviews I'm glad I used Paypal and didn't get trapped into their "rewards program" with a card, whch I am sure is how they make most of their money.”
“I ordered from this company and absolutely loved my items. Three days after receiving my order I was charged $12.95 for Lakeside pet rewards that I did not sign up for. I ended up having to cancel my credit card which is quite a hassle being I have automatic payments from other companies. So disappointed I had already planned on placing another order with this company and now feel like I can’t.”
