“Package arrived damaged and handle on product container broken - rather than just leave a poor review I emailed their customer service to explain the problem and enclosed a photo. They have now responded to this email explaining actions they have taken to improve packaging/delivery and offering product replacement or refund. I did not require either and I am now satisfied with the resolution.”
Hi Pete
Thank you for taking the time to share your feedback, however we are sorry that you were disappointed with the service you recieved. This is not the standard of service we strive to provide, and I will look into this further.
In the meantime, we hope that we can still help resolve the issue and we have reached out via email and look forward to hearing from you.
“I like the videos and shared information - you do this well in written and visual form. I've used you before - very satisfied. Quick and reliable delivery as well. Confidence in your expertise.
Will have to let you know how the grass grows!”
“The service is great. Decent prices and purchases very quickly dispatched and received. I cannot comment on the fertiliser or seed as I’ve not used either yet but service is good.”
“Good transaction and delivery was swift, I experience a glitch in purchase when the details disappeared from screen, but shortly returned again. Delivered in less than 24 hours. Thanks”
“Very good product though we have only just put the feed down yesterday, so cannot see results as yet. However looked at all reviews and they were very good. Price and delivery was also good. Very pleased to date.”
“Quick service as usual. Very unusually the bags of fertiliser were delivered loose (not in a box as usual) and one of them had tears in. More major tear was taped over, small ones not an issue, but not up to your normal standard. It’s a one off in many deliveries over the years.”
“I bought Lawnsmith Solugreen Soluble Lawn Fertiliser as a trail to see wht it can do. I have to say it was pretty impressive. I did a quick trail on a small area of my back lawn and the results after 1 week were plain to see.”
