“I consider the service that I have received from customer service has been exemplary. Not only have the goods that were damaged in transit been replaced, the communication and actions were both extremely polite and prompt. I have applied the product on my lawn but to early to comment.”
“Most helpful in rectifying a mistake by DPD in delivery.
I have been following lawn advice for years, where most problems are discussed and remedies suggested.”
“The service is great. Decent prices and purchases very quickly dispatched and received. I cannot comment on the fertiliser or seed as I’ve not used either yet but service is good.”
“Good transaction and delivery was swift, I experience a glitch in purchase when the details disappeared from screen, but shortly returned again. Delivered in less than 24 hours. Thanks”
“When I got the delivery it came in a large box , the box was good , however the bag in side was open and all the contents were all in the box and not in the bag .
When I come to use it I would expect it will not have the desired result on my lawn.
So quite frankly disappointed..”
Hi Kelvin,
Thank you for taking the time to provide us with your feedback, although I am sorry to hear your order has arrived damaged, this is unacceptable.
I have reached out to you via email. Please can you reply as soon as possible so we can resolve this.
I look forward to hearing from you.
“It's always a pleasure to deal with Lawnsmith. A fantastic selection of products for every type of lawn which always are despatched swiftly.
The Lawnsmith website is a font of lawn-based knowledge which offers solutions to almost every conceivable problem.”
“Seem to have excellent products and delivered promptly. Very helpful with any queries. Some products maybe need a bit more information regarding settings on spreader relating to fertilisers sold.”
“I recently purchased a grass product from Lawnsmith, and I couldn’t be happier with the quality and service. The team was professional, helpful, and delivered everything on time. I highly recommend Lawnsmith for their excellent products and customer care!”
“My order for winter feed arrived within a few days of ordering and was kept informed all along the way. Applied this a few days ago so I little too early to speak about the result.”
“Ordering was easy and simple. Communication was fine on the delivery. However, the actual delivery has not arrived. DHL have delivered to the wrong address and I am now awaiting their feedback as to a resolution”
Hi, thank you for taking the time to leave a review, however, we are really sorry to hear that there has been an issue with your delivery.
If you haven't already, please contact our customer service team at customersupport@lawnsmith.co.uk and we will look into this asap.
Hi Noorali, we are sorry to hear that you have had some issues trying to log into your account. Please email us at Customersupport@lawnsmith.co.uk and we can help.
