“Helpful website, great to get follow up emails with links to kids that explain how to get the most out of the specific items I'd ordered.
Also - there's so much complexity to advice about lawn care, but Lawnsmth does help de-mystify it a bit.”
“Package arrived damaged and handle on product container broken - rather than just leave a poor review I emailed their customer service to explain the problem and enclosed a photo. They have now responded to this email explaining actions they have taken to improve packaging/delivery and offering product replacement or refund. I did not require either and I am now satisfied with the resolution.”
Hi Pete
Thank you for taking the time to share your feedback, however we are sorry that you were disappointed with the service you recieved. This is not the standard of service we strive to provide, and I will look into this further.
In the meantime, we hope that we can still help resolve the issue and we have reached out via email and look forward to hearing from you.
“Purchased the Kima 9 sprayer as a backup to the backpack sprayer I have when doing our front lawn which is 25 square metres. It’s every bit as good as the backpack sprayer with less weight than it. Well worth the money.”
“I've been taking advice from Lawnsmith for several years now, and have had excellent results by following the helpful videos and monthly newsletters. Keep up the good work Lawnsmith.”
“Excellant service and even when l had a delivery where the bag had split open in transit the customer service were very good.
Better fertiliser by far than anything bought in the DIY stores and worth the money”
“First time using lawnsmith products as i was reccomended by a friend. The service was excellent, the delivery was quick and both products i purchased are working a treat. I will definitely be back for more products and I am also happy to recommend to others. Thanks!”
“I've bought a number of Lawn smith products - moss killer, ferrous sulphate, and seed. The price is reasonable, they deliver quickly, and I feel it's a business that you can trust.”
