“Their website is easy to navigate. The advice is convincing and explained clearly. Their range of products is extensive. Their motive comes aross not as commercial but as a genuine desire to help lawn nerds and those who are less fanatical, so that we can all make our lawns as beautiful as possible.”
Thank you so much for your thoughtful feedback. We’re glad to hear that you found our website easy to use and our advice helpful. 😊 We appreciate the 5 stars!
“Original bucket of product arrived with a split and the product was spilling out into the surrounding box. I informed Lawnsmith so they could change the strength of the bucket, or have a word with their shipping company to be more careful. I didn't lose any product and placed the box into a thick bin liner. Lawnsmith apologised and instantly offered me a partial refund without me requesting one or expecting one. Excellent service above expectations and the product's also great!”
Thank you for your kind review! We're glad we could put things right quickly and that you're happy with both the product and the service. We truly appreciate your understanding and support 😊⭐
“Lawnsmith's service is also first rate, with orders normally arriving within a few days. This time DHL lost the order. One email to Customer Services and the problem was solved - replacement despatched and received in 48 hours. A very satisified repeat customer”
Thank you so much for your kind words and for taking the time to leave a review! We're really pleased to hear that you’re happy with the service and that we could quickly resolve the issue with your delivery. 😊⭐
“The item had burst open during transit and I refused to accept it and requested a refund but I have not recieved a replacement or refund as yet and trying to get in touch with lawnsmith is difficult , I am appalled at the condition of the item and the difficulty trying to get a refund or replacement!”
Hi Ms Alexander,
I'm so sorry to hear about the condition in which your item arrived and the trouble you've had trying to get in touch, this is absolutely not the experience we want for our customers.
I understand your frustration, and I sincerely apologise for the inconvenience caused. I have sent you an email requesting more information so we can resolve this. If I could kindly ask that you can respond when you have some time, this would be great.😊
“Just received & applied the fertiliser to a newly turfed area (which had gone yellow in the heat), within the last couple of weeks, so early days, but appears fine - thanks.”
Thank you for your feedback! We're glad to hear you've applied the fertiliser and that things are looking fine so far. Hopefully, you'll see even better results in the coming weeks 😊
We really appreciate your kind words about our prompt service and delivery. It's great to know we're meeting your expectations😇 Thank you for the 5 stars ⭐
“I have dealt with Lawnsmith, who have provided me with great service and products, for many years and look no further when it comes to lawn products.”
