Thank you for your feedback! We’re delighted to hear that your lawn greened up quickly and that you’re happy with the results. We really appreciate your continued support and look forward to helping again in the spring and next autumn! 😇⭐
Thank you for your feedback! We’re delighted to hear that you were pleased with our communication, website, and packaging, and that you found the instructions clear and easy to follow.😇⭐
“I bought this fertilizer about 10 days ago. When it arrived, the bag was already torn, and most of the product had spilled inside the box. When I tried to lift it out, it split again, spilling granules onto my lawn and causing some damage. I’ve requested a partial refund because of the poor packaging quality. For this price, I expected a much better seal.”
Hi Viktorija,
Thank you for taking the time to share your feedback. We’re sorry to hear that your bag of fertiliser arrived damaged and that this caused inconvenience and some lawn damage. This is certainly not the standard we aim to deliver. Had we been made aware of the issue sooner, we would have taken immediate steps to resolve it for you.
We can confirm that we’ve also reached out to you directly by email regarding your order. We appreciate you bringing this to our attention and for giving us the opportunity to put things right.
When you have a moment free, could I kindly ask that you respond to my email, so we can resolve this for you 😊
“The seeds and fertilizer worked seamless during my autumn overseeding project. I loved the prompt communication with the company too when I had a question about the delivery! Definitely coming back to Lawnsmith next time.”
Thank you for your great feedback! It's great to hear that the seed and fertiliser worked well for your autumn overseeding. We look forward to helping you again next time! ⭐😊
“Grass seeds have germinated well in October. I felt confident in the products and service due to a good amount of information communicated about how and when to do things on the website. I trust the quality of products as it was recommended by an AI which scans the internet for information, that's what brought me to the site.”
Thank you for your feedback. We’re pleased to know that the information on our website helped you feel confident throughout the process, and we appreciate your trust in our products! 😊⭐
“The first delivery arrived damaged but Lawnsmith were quick to despatch another that arrived safely. There was no fuss, just the desire to show great customer service..”
