“Lawnsmith have an excellent website for research and explanations. Service is good and prices are competitive. I have used different products from them and am completely satisfied.”
“I like the videos and shared information - you do this well in written and visual form. I've used you before - very satisfied. Quick and reliable delivery as well. Confidence in your expertise.
Will have to let you know how the grass grows!”
“I bought three 20kg bags of fertiliser which were posted in three cardboard boxes. By the time they arrived at my door all three boxes were totally destroyed, just leaving the unaddressed sacks. This packaging is not fit for purpose.”
Hi James
We are sorry for the condition in which your order arrived. We understand how important it is for products to be delivered safely, especially heavy items like fertiliser. We will take this feedback onboard and certainly look into improving our packaging to ensure this doesn’t happen again.
Hi Trevor,
Thank you for your feedback, and we apologise if our request for a review felt too soon or aggressive. Review requests are sent a week after purchase and normally orders have arrived by then. However, I can see from your order tracking that there was delay and it is currently out for delivery and you can expect it to arrive today.
Once you’ve received your order, we’d love to hear your thoughts and would greatly appreciate it if you could update your review. Your opinion is important to us, and we’re excited to hear your feedback.
If you need any assistance in the meantime, please feel free to email customersupport@lawnsmith.co.uk and we would be happy to help.
“Great product. Have used it for years on my clay soil lawns. I get loads of great comments about how good the lawn looks. Will keep using it every year.”
“I placed an order for Viva Green Mossoff in early March and with a couple of days I had confirmation of shipment. Unfortunately after checking my tracking number it was still with the courier DHL. Reaching out to Lawnsmith they promptly responded and started investigating. Communication was top notch all the way resulting in a replacement product being sent out once DHL acknowledged they had lost my order. So as a company Lawnsmith are top of their game. Once I’ve tried the product I’ll feedback on that. I will be coming to order more products soon. Keep it up guys!”
“I’ve used the lawnsmith a number of times over the last few years they are my go to for hassle free purchases.
The short how to videos on the use of product are excellent and worth a look it you haven’t.”
