“I've bought a number of Lawn smith products - moss killer, ferrous sulphate, and seed. The price is reasonable, they deliver quickly, and I feel it's a business that you can trust.”
“Lawnsmith have an excellent website for research and explanations. Service is good and prices are competitive. I have used different products from them and am completely satisfied.”
“I like the videos and shared information - you do this well in written and visual form. I've used you before - very satisfied. Quick and reliable delivery as well. Confidence in your expertise.
Will have to let you know how the grass grows!”
“I bought three 20kg bags of fertiliser which were posted in three cardboard boxes. By the time they arrived at my door all three boxes were totally destroyed, just leaving the unaddressed sacks. This packaging is not fit for purpose.”
Hi James
We are sorry for the condition in which your order arrived. We understand how important it is for products to be delivered safely, especially heavy items like fertiliser. We will take this feedback onboard and certainly look into improving our packaging to ensure this doesn’t happen again.
Hi Trevor,
Thank you for your feedback, and we apologise if our request for a review felt too soon or aggressive. Review requests are sent a week after purchase and normally orders have arrived by then. However, I can see from your order tracking that there was delay and it is currently out for delivery and you can expect it to arrive today.
Once you’ve received your order, we’d love to hear your thoughts and would greatly appreciate it if you could update your review. Your opinion is important to us, and we’re excited to hear your feedback.
If you need any assistance in the meantime, please feel free to email customersupport@lawnsmith.co.uk and we would be happy to help.
