“I emailed Lawnsmith the same day of delivery to complain that the bag of fertiliser had burst both ends in the cardboard box spilling some of the contents onto my front doorstep. I then had to try and tip the fertiliser pellets out of the box into a carrier bag spilling further of its contents onto the floor. I suggested that in future it will be best to double bag it. I also asked them if this fertiliser had to be stored in an airtight container. The only reply I've have them is to ask for a photo of the packing label and burst bag. I did this but have yet to receive any reply.”
Hi Stephen,
We’re sorry to hear about the condition your order arrived in and the inconvenience it had caused you. It sounds like your original email may have gone unread after you sent the photos, and we sincerely apologise for the delay in getting back to you.
I’ve now replied directly to your email and look forward to your response so that we can resolve this matter quickly for you. Thank you for bringing this to our attention.
Thank you for your feedback and your kind words about our products and advice. We understand your concern about carriage costs. A delivery charge is there to ensure safe, reliable shipping, but we do our best to keep it as fair as possible. We really appreciate your support. Appreciate your 5 stars! 😇⭐
Thank you for your feedback! We’re pleased your items arrived on time and in great condition also. We appreciate you choosing us and look forward to having you shop with us again! 😇⭐👌
