I am sorry to hear you have had poor results. I have sent you an email to gather more information from you regarding this and hopefully we can resolve this issue 😊👍
“Having just moved, have inherited a manicured lawn area & a wild garden.
I have been seduced by Lawnsmith products & newsletter info.
The seed I have used for patches, despite pigeons has worked well.
I have used the slow release fertiliser, appears to be thickening lawn, but only recently had a dumping of rain in the SE.
Service brilliant & hoping the products will match.”
“Lawnsmith have been very good, quick despatch and delivery, couldn't ask for more. This last lot of seed however, not so quick. Despite the warmer weather it has been very slow to germinate, at the moment about 50% so fingers crossed.”
Thank you for your honest feedback and for your continued support! We’re glad to hear you’ve been happy with our service overall, and sorry to hear this batch is taking longer to germinate.
Just to add, while warmth is generally good for germination, excessively warm or dry weather can actually slow down germination. Seeds need consistent moisture and moderate temperatures to germinate well. When it’s too hot and dry, the soil can dry out quickly, making it harder for seeds to establish. Sometimes a little cooler, damp weather helps the grass come through stronger and faster.
Please don’t hesitate to reach out if you need any advice or assistance at customersupport@lawnsmith.co.uk😊
“First class product and service as always from Lawnsmith. Have bought from them a few times and have never been disappointed. I had a minor issue this time, firstly with a discount code not working and then with my delivery being split but their customer service team was really helpful. They were responsive, professional and showed real integrity. Defo a business I would recommend buying from!”
Thank you so much for your wonderful feedback and continued trust in Lawnsmith! We’re sorry for the minor hiccups but glad our customer service team could assist you promptly and professionally. Your recommendation means a lot to us, and we look forward to serving you again! 😊⭐
“Due to the lack of rain I only applied it at the weekend. I did think there was little explanation of what "Natur" meant. Worked well in my spreader and delivery was good.”
Thank you for your feedback. I am sorry there was not a great explanation of the term "Natur" . This is the German word for "nature," used to describe the natural and environmentally friendly ingredients.⭐😊
Thank you for your feedback! We’re glad to hear you’re happy with our service despite the delay with the courier. We really appreciate your recommendation and look forward to helping you again! 😊⭐
