“The products arrived as ordered apart from the Hydro Spray Deflector Nozzle, which resulted in a delay in planned work. The Lawnsmith staff, however, rectified this once I assertained that the reordered Nozzle had not been dispatched as promised, which delayed work further. Although a nuisance, I do not hold this agains Lawnsmith and will order products from them again once i have used the seed, fertilizer and spreader.”
“Like all the Lawnsmith products these are high quality coupled with clear instructions. The Green Up Ferrous Sulphate really does green up the lawn. I use 400gm per 100 sq mtres on clay soil and it comes up a treat. The fertiliser really makes the grass grow.
In addition, I look forward to receiving the Lawnsmith diary every month. Keep up the good work.”
“As a regular customer of Lawnsmith, order fulfilment standards have fallen to an all time low. This includes incorrect items delivered, poor quality packaging and items omitted from a delivery.”
Hi Christopher
Thank you for taking the time to share your feedback, and I’m really sorry to hear about the issues you’ve experienced with your recent order. We do appreciate your loyalty as a regular customer, and I can understand your frustration.
We’ve recently welcomed some new staff in our warehouse, and while they are still learning the ropes, we’re doing our best to ensure that these types of mistakes are kept to a minimum. I can see that the missing item from your order has been dispatched and is marked as delivered now, but if there’s anything still amiss or any other concerns, please don’t hesitate to reach out to us. We’ll make sure to resolve any issues as quickly as possible.
Kind Regards
Laura
“Helpful website, great to get follow up emails with links to kids that explain how to get the most out of the specific items I'd ordered.
Also - there's so much complexity to advice about lawn care, but Lawnsmth does help de-mystify it a bit.”
“Package arrived damaged and handle on product container broken - rather than just leave a poor review I emailed their customer service to explain the problem and enclosed a photo. They have now responded to this email explaining actions they have taken to improve packaging/delivery and offering product replacement or refund. I did not require either and I am now satisfied with the resolution.”
Hi Pete
Thank you for taking the time to share your feedback, however we are sorry that you were disappointed with the service you recieved. This is not the standard of service we strive to provide, and I will look into this further.
In the meantime, we hope that we can still help resolve the issue and we have reached out via email and look forward to hearing from you.
“Purchased the Kima 9 sprayer as a backup to the backpack sprayer I have when doing our front lawn which is 25 square metres. It’s every bit as good as the backpack sprayer with less weight than it. Well worth the money.”
“I've been taking advice from Lawnsmith for several years now, and have had excellent results by following the helpful videos and monthly newsletters. Keep up the good work Lawnsmith.”
