Leader Stores Reviews

Name: Leader Stores
Address: Leader Stores,103 Whitby Street South,Hartlepool, Hartlepool
Rating: 3.44

3.4 Rating 681 Reviews

58 %

of reviewers recommend Leader Stores

3.4

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 054 3500

Email:

garymurray@leadergroup.co.uk

Location:

Leader Stores,103 Whitby Street South,Hartlepool
Hartlepool
TS24 7LH

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Leader Stores 1 star review on 15th March 2024

Mrs Patricia Pitkethly

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, although my order was delayed they kept me updated the whole time and helped deliver to my timelines. Will be ordering from them again! Thanks!”

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Posted 10 years ago

“Lovely acacia wood bench- looks far more expensive than price paid. Quick and easy delivery and very easy assemble, so extremely pleased- would not hesitate to buy again or recommend.”

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Posted 10 years ago

“I Bought some lovely laminate flooring from Leaderstores and found them the cheapest on the internet for a quality product much more expensive elsewhere, the delivery was free and the VAT was not added at the checkout like all other online retailers. Superb quality Oak Harlech laminate, i highly recommend.”

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Posted 10 years ago

“Very good company customer services helped out massively.”

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Posted 10 years ago

“How refreshing, a web site where there is a contact number, you can talk to someone before placing an order. Then get the goods very quickly after placing the order. Very helpful team, well done and thanks to all involved. Paul Tierney - Contracts Director - Balguard Engineering ltd.”

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Posted 10 years ago

“Good service and very good quality products. Impressed with the veneer on solid wood and not MDF.”

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Posted 10 years ago

“Prior to my order I spoke with one of the customer care team to confirm I was selecting the correct item. The adviser was very polite and helpful and confirmed everything was fine. He also advised on the lead time for the item, which was accurate. The order went through with no glitches, and the delivery was made on the arranged date with no problems either. A very satisfactory transaction all round. I will be using Leader Stores again. Thank you. A++++”

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Posted 10 years ago

“Great team great help”

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Posted 10 years ago

“Prompt delivery, item as specified.”

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Posted 10 years ago

“I purchased a bi-folding oak door from the company and they were by far the lowest price. Delivery was good and I was well informed on the delivery details. My product was well packed but a part was damaged and quickly replaced. Customer service on handling the damaged part was excellent. In a general comment I cannot fault the company or the products they sell, my experience was excellent and I would recommend to all wishing to buy a good well delivered item with a good customer service department.”

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Posted 10 years ago

“after coming across this site by chance I was a bit sceptical over the extreme cheap prices in the garden outlet section. I ended up ordering 4 of the queen garden hardwood armchairs and a table to match for the grand total of £112. I wasn't expecting a great deal to be honest at that price but as I was desp I took a chance. To say I was pleasantly surprised is a huge understatement !! The quality of the furniture is outstanding and to think I got each chair for only £19.99 amazes me, they're huge and extremely solid ans look a great deal more expensive than what I paid. Delivery was very quick and efficient too Overall I'm so pleased with my purchase that I'm probably going to order a few more items and have already recommended to friends and family who have themselves made purchases and been pleasantly surprised.”

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Posted 10 years ago

“Communications with the store were very good. However, the delivery man was not happy about bringing the bath inside the house because of insurance, fortunately he did bring it inside the house because I was alone and unable to carry it in myself. The delivery man said the store should advise customers that the delivery men can only deliver to the door and that they -the delivery men - are unable to take the goods inside the house?!”

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Posted 10 years ago

“Very helpful over the phone,brought underlay and was delivered the next day as promised ,, very pleased with the servis and would use again ,,keep up the good work,”

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Posted 10 years ago

“Ordered Krono laminate floor with 5-7 Day delivery. Leader phoned to say flooring was in early and I could take next day delivery. Very pleased with service price and overall experience.”

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Posted 10 years ago

“Bought a lamp about 18% cheaper than the best price elsewhere. Not delivered on time but good response from customer services and time to delivery was not excessive. Very good value indeed.”

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Posted 10 years ago

“So glad we found this website - customer service is excellent and to have free delivery on large items is fantastic, especially when, like us, you have no transport of your own. Will definitely use again.”

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Posted 10 years ago

“Great product and delivery service.”

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Posted 10 years ago

“For the flooring I ordered, the price was the cheapest per m2. Throw in free delivery and I was a very happy customer. The items arrived safely on the day agreed. I would recommend Leader Stores and will buy from them again when I do up my study.”

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Posted 10 years ago

“The door, when it eventually arrived is as the picture shows..spot on! The customer support is fine and polite but, each time I phoned which I had to do numerous times owing to the continued delay in delivering gave me varied dates. A nightmare when trying to book a very busy chippy to hang the door etc. and having to keep changing dates! My issue seems to be a major fault with your company Come on boys get your act together”

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Posted 10 years ago

“Very good value. Delivery very quick. Would highly recommend.”

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Posted 10 years ago

Leader Stores is rated 3.4 based on 681 reviews