Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Leisure Outlet Reviews

1.4 Rating 144 Reviews

10 %

of reviewers recommend Leisure Outlet

Company Reviews

1.4

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Leisure Outlet made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Leisure Outlet 1 star review on 8th August 2021

Leisure Outlet 1 star review on 5th August 2021

Leisure Outlet 1 star review on 5th August 2021

Leisure Outlet 1 star review on 12th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased an awning from them in 2019, after being returned back to them twice, still have not received one without a fault, going back for a third time!.......Customer service response time is shocking!....Can take 2-3days to get through to them on the phone!.....Wish we'd looked into reviews before purchase!”

Posted 2 years ago

“I placed an order for a camping table 12 days ago, full payment was taken. Delivery was expected in 3 to 5 working days. My order has not arrived, my e-mail enquiry has not been answered, the phone number does not work, the order information on my account on Leisure Outlet website does not show any update or information........ AVOID THIS COMPANY”

Posted 2 years ago

“Another website based retailer who doesn't hold stock and miss represents it on line. Ordered a quickfit tent which the website said was in stock - delivery 3-5 days 10 days later no delivery, phoned was told lies about when it would be delivered - there was none in the country according to a wholesaler - they were still saying it was in stock and delivery would be another 10 days. You cannot believe anything they say. I demanded a refund, an email to say it had been made on the the same day, guess what it hadn't, another email 2 days later to say it had been made and arrived in my bank another three days later. So if you want to lend them £700 for three weeks and get nothing in return carry on and use them - I wont touch them in the future with an extra long barge pole, and have reported them to the advertising standards authority. Incidentally I have now got my tent from Hill View Awnings excellent service and are honest about stock, and great people to deal with, they will be getting my money in future.”

Posted 2 years ago

“I ordered a yeti 500x uk version as it said on there website. they sent me the european version. I phoned and they said they should of called. I also ordered a car charger that still hasn't arrived. they said I would receive it within a couple of days. so I tried to call again they don't answer the phone so I am forced to raise a problem with paypal and leave this review to warn others not to use this shady company.”

Posted 3 years ago

“AVOID. STILL WAITING FOR MY ORDER. NO CONFIRMATION EMAIL, NO COMMUNICATION. AVOID.”

Posted 3 years ago

“Very poor customer care, ordered some leg rests for seats and was advised 2 to 4 working days, on the 4th day I contacted them to find out where my order was and was informed that there was a stock location error identified in the warehouse. Try contacting the customer. Extremely bad customer care on their part.”

Posted 3 years ago

“Soooo - Worst customer service award goes to ... Leisure Outlet. I ordered a Tailgate awning on 15th Feb .. In Stock said the website .. not "due in", not "pre-order" not "coming soon" ... IN STOCK ... money paid. 10 days later - email saying it was delayed. I replied and was promised delivery the following week, and then when chased promised 16th March. That came and went, chased again .. "stuck in customs", next day "cleared customers - will deliver next week". Chased again - sorry not here will be mid May. Was offered alternatives - one for a high top VW and one that is effectively a sun shade. Email then said end April delivery, then another said its back to Mid May. Emails not replied to, phone calls not answered, calls not returned. Said I cant speak to Manager as off sick, cant speak to Director as "he doesn't deal with customers". So I found 2 alternatives, they are actually sold by Leisure Outlet and are both in stock and are both small awnings. No idea why they were not offered. I had great pleasure in checking they had both in stock .. and then telling them I had bought elsewhere and asked for my refund. I will certainly never use them again and never recommend them. Shocking service, clearly no process to cope when things go wrong and a Director who not only is letting his customers down, but is also letting his employees down as well.”

Posted 3 years ago

“Unfortunately I cannot recommend Leisure Outlets, what I can recommend is NOT to shop there! Please learn from my experience. If you have a faulty item you will NOT get your money back. The company will do everything in its power to stall and then stop responding to emails or phone call enquiries. Just avoid this store full stop and shop at a trusted retailer. My purchase from leisure outlets has been the worst shopping experience in my life and now left me significantly out of pocket for a unusable tent.”

Posted 3 years ago

“BE WARNED do not shop with this outfit.PLEASE READ THE REVIEWS,take heed and spend your money elswhere.When they supplied me with a wrongly described item I found that customer service and making refunds is not a priority with these bandits,and regret not reading these very poor reviews beforehand.AVOID.”

Posted 3 years ago

“Dreadful customer service. First order was delivered in a damaged package because of inadequate packaging. On my other order I was told weeks after waiting for that there was no stock at their supplier and no estimated date for delivery. Hard to get anyone on the phone. I would be reluctant to use them again.”

Posted 3 years ago

“The site advertised items were on 3 to 5 days delivery. I placed the order and paid. The items were not delivered within the time frame. You telephone and there is a massive waiting time. You email and you are allocated a case number. There is no quick method of speaking to these people. They do eventually respond to your case, and they did a part delivery. When I requested a refund I was told I had to go in the refund queue and it could be up to 21 days until I receive my money back. Dire customer service. They shouldn't take the money unless the goods are available to be delivered; the money was taken instantly, and yet can take 3 weeks to refund.”

Posted 3 years ago

“If you want to wait for months on end for a delivery only to be told the items are not in stock can’t be supplied, then refused a refund for another 30 days this is the company for you. If however you have a shred of common sense, run a mile and keep hold of your hard earned.”

Posted 3 years ago

“They hold no stock - just your payment - if I get a refund they will have had my money for 6 weeks BE WARNED STAY AWAY FROM THEM”

Posted 3 years ago

“The website detailed 3- 5 days for delivery ,now on day 8 and still no sign.I contacted the call centre who informed me it had just arrived in their warehouse and it would be shipped shortly !!! Received an e mail after my call to say it would be here next week ,after we go on holiday .Now the call centre is closed and not responding to e mails .Buy cheap buy twice comes to mind !”

Posted 3 years ago

“I had an awful experience with Leisure Outlet as their website does not represent the products they deliver, and then they refuse to offer returns or refunds. I bought an awning from them and they delivered a different product because the images and details on their website were wrong. Over a month of polite complaining they refused to refund or replace because images on their website are "for illustration only and not necessarily of the product you're buying" and I should have noticed that the sizes they advertised were incorrect. NB They still haven't updated their website a month after I notified them so be vary wary, there's a good chance that what you order is not what you'll get, and they won't do anything about it.”

Posted 3 years ago

“Fraudulent con artist!!! They have taken my money for 4 items which are out of stock. So I cancelled the items so now they are refusing to send my money back or my items avoid at all costs!! Their phone number is never answered or your in a que constantly.”

Posted 3 years ago

“leisureoutlet sent the wrong cheaper mattress and late, told me not to use it with the only alternative being to sleep on the ground camping. Then have had no response for over a week. Bad service and getting the easy things wrong.”

Posted 3 years ago

“Item has not arrived after 12 days fully paid for Communication is an absolute joke non existent Wish I had read reviews before sending my money to these cowboys”

Posted 3 years ago

“Just a terrible company. Please don’t order with them. I ordered a Trangia cooking stove (25 series) and a Trangia bag, they said 4-5 days maximum for delivery. I received the stove within 3-4 weeks, then the bag arrived 5 weeks later. I’m appalled by how slow they are.”

Leisure Outlet 1 star review on 12th August 2020

Posted 3 years ago

“Purchased an item on line , said the item was in stock , took my money had to contact by email as they do not answer phones ,finally got a response saying they did not have the item so would issue a full refund , no refund as been given , what ever you do , don’t deal with this so called company , you have been warned if I had seen these reviews I would never used them they are just common theifs”

Posted 3 years ago

«
1
2
3
4
5
»

Leisure Outlet is rated 1.4 based on 144 reviews