LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,286 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,286 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“The order was easy to place, good choice of things to look at. I chose two items, then tracked progress. Weren't dispatched for another 4 days then took two weeks to arrive. Wasn't impressed by speed of delivery at all as were items I was waiting for.”

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Posted 5 years ago

“good company, great choice of clothing. Good prices too.”

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Posted 5 years ago

“Both tops look great not sure about material both are gifts so not sure what they will look like.”

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Posted 5 years ago

“Great shop shipping us a bit slow but otherwise good price ect”

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Posted 5 years ago

“The products are very well made . The designs are extremely eye-catching. However for the UK market , the sizes are small. Order one size up and all should be good .”

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Posted 5 years ago

“It has good quality stuff, it may take a while to arrive, but it has the best deals.”

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Posted 5 years ago

“I have ordered T shirts in the summer and hoody and I'm delighted with them, I have since ordered 2 more hoody”

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Posted 5 years ago

“In the beginning , I was skeptical about ordering from this website because of the reviews I saw but I bought twice from the website and I got what I wanted. The customer service was also good and the prices of items are affordable”

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Posted 5 years ago

“The T shirt is too small. I want a UK size 14!!”

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Posted 5 years ago

“A fantastic range to choose fron and the quality of the items when received was superb.”

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Posted 5 years ago

“These are great, ideal for my son. Will be buying more to add on.”

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Posted 5 years ago

“DO NOT USE THIS COMPANY. My son ordered a winter coat for his fiancé for £60, it is a piece of rag and not worth a fiver, looks rubbish and is so thin. It’s like a Father Christmas coat in black. Company offered 30% back and keep the rag or pay postage back to China which could take three months and get 40% refund. The address on the envelope was in Manchester. CON CON CON”

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Posted 5 years ago

“Hello, I was unsatisfied at first with buying 3 curtains which costs 2700 SEK, but customer service could resolve my problem very quickly. I recommend them to every one. they pay attention to each customer. Customer's satisfaction is central for them.”

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Posted 5 years ago

“Goods ordered on Oct 28th and as yet today 14thDec2020 goods have not been received, item was posted so I can’t undestand why the delay. There web site is not senior citizen friendly and I can’t get through to them. Last time I buy from China!!”

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Posted 5 years ago

“This is to say I used them to buy 2 phone covers and they were excellent and good quality both of them. I just tried to order another and complicated getting in. I am old and not savvy. I do not remember my password. While ordering I saw to touch PayPal and it all fell into place immediately and my order went through. However when I got the confirmation email it said S10. I want S8 cover. Try as I might and it was only an hour ago I cannot get through to them to alter it before it is sent out. So HELP. Order number 31869960 please contact me or send the cover I need. Hope someone NOT robotic picks this up and deals with it. Thank you.”

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Posted 5 years ago

“Never use this company. The products are appauling quality. Arrived damaged and cheap material. Cant return as too expensive so company suggested I give to a friend! £50 wasted. What a con.”

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Posted 5 years ago

“Stay away from this website. Got 2 items which came to €34 and had to pay €23 import charges. The 2 items were very bad quality and will never be worn. It will cost more to return them. Very bad customer service. Will never buy from this website again. Just sorry I did not read the reviews before I made the purchase.”

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Posted 5 years ago

“I ordered an xl ladies jacket which took a month to arrive and fitted a small child- when I asked for a full refund I was told I had to return in to china which would cost over half what I paid for it - alternatively I could keep it and receive a 2.5% refund- this is terrible service - dont buy from them - I will give my jacket to a charity shop to teach myself that if something looks too cheap it probably is !”

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Posted 5 years ago

“Awful product awful service”

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Posted 5 years ago

“Light in the box advertise mink eyelashes as being "100% cruelty free" why are they lying to customers? Disgusting.”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,286 reviews