LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,286 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,286 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow! This company really provides the best online shopping experience. I am very happy to use this company. The services are very good and their prices are very satisfying. I recommend everyone to use this.”

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Posted 5 years ago

“i just did some shopping on this website and overall it was great the product quality was good, the prices were fine, the customer service was great actually. the only reason i didn't give full 5 stars is because the shipping was kinda slow.”

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Posted 5 years ago

“Best online shopping site. All things I can found here best site for me. And way better than all other online site”

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Posted 5 years ago

“Merchant Metrics is the best site of the world so i like this site”

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Posted 5 years ago

“Really it's Excellent service. Quick service. great prices. I have purchased a few items from LightInTheBox and once they arrived the quality of them was fantastic. Everyone must come to see this site and check it.”

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Posted 5 years ago

“online shopping is really a great revolution. i like it,and i also shop from online shopping Centre. i am big fan o online shopping.”

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Posted 5 years ago

“Very nice lovely service ilike very much must try people its very useful thanks”

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Posted 5 years ago

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Posted 5 years ago

“i have a nice online shopping experience with this thank you so much keep going you are amazing guys”

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Posted 5 years ago

“LightInTheBox was the best online shop i made first time in my life, first i just gamble to interested on it nd i found it legit and fast delivery thank you so much, really appreciated your services”

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Posted 5 years ago

“really great service and excellent quality i adive any one to buy from them”

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Posted 5 years ago

“this site is very good and i can recommend this site because these products and service very well.Also these prices are very satisfy to us”

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Posted 5 years ago

“Whoa what a great and wonderful company, it has the best product with good quality and affordable price”

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Posted 5 years ago

“It was great shopping experience to this. I am happy to shop this site. User friendly and also very good product collection. Its very helpful to shop my choices.”

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Posted 5 years ago

“LightInTheBox is an online shopping site . Providing better service they are delivering quality products and keep time efficiency”

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Posted 5 years ago

“Absolute rubbish, products don't match description, no return policy, terrible service, Chinese junk. STAY AWAY”

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Posted 5 years ago

“The label was cut out of the back. I ordered a medium and the shirt was a large or extra large-- 4" too long, 4" too long in the sleeves and the sides as well had to be taken in a few inches. You were cheating me. Never again.”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We apologize for the shirt is not fit properly. We'd like to help you investigate the case further. Once we find out what caused the problem, we will provide proper solutions to help you get out of this hassle. Please don't be worried. I had conducted new Ticket ID =22363913 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 5 years ago

“Poor communication. Item never arrived & having great difficulties getting refund. Not shipped within given website timescale. JUST STEAR CLEAR OF THIS COMPANY. CHINA BASED - TERRIBLE SHIPPING ISSUES”

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Posted 5 years ago

“Item not received”

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Posted 5 years ago

“I ordered 2 jumpers for my daughters birthday back in November I paid for quick delivery and spent over 40 pounds the jumpers have never been received.I have chased them up loads of times constantly being told they have been shipped.The tracking number states that they are still waiting for the items from 10.12.20 it appears I have been duped they provide a shipping number as proof of shipping but this is not proof of anything I was given a 10 pound voucher which stated I needed to spend more than the vouchers worth!! Must be stupid seeing as they've taken my money for good never sent or received Thank you very much 1 very upset autistic child who didn't get her birthday present and doesn't seem that she will get it as a Christmas present either”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We sincerely apologize for the shipping delay. Your package had been forwarded to Royal Mail's Agent in China and is currently held by them. Royal Mail is overloaded by packages due to the busy holiday season. So they require longer time than before to deal with all the packages and ship them to UK. And the online tracking will be updated again once the package arrives at UK. We can understand that you need the order sooner and have asked the courier to prioritize the order delivery. However, this will still require several days to ship. Would you please be kindly waiting for this order a few more days? At the same time, we'd like to apply for a proper compensation for you. I had conducted new Ticket ID =22363868 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,286 reviews