Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,466 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

Info

4.7

Based on 2,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought as a gift my daughter loved it”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that your daughter was happy with the recent purchase! Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Very happy with my dress which is exactly as it looks in the pictures - also arrived very quickly.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Always super helpful with sizing and customer care always responds quickly! For the most size inclusive and shipping is always very quick!”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase and the customer service you received! Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Got 2 Jaase dresses on sale at a great price, and received them the very next day! Was super super impressed. Excellent customer service! Well done Lilac & Mila and Thankyou so much I absolutely love them! ☺️”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Beautiful clothing but definitely not true to size 😢 pretty disappointed after the amount I spent.”

Helpful Report

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I just had a little look against your account and can't see you've contacted us regarding this issue. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) We do our best to provide as much sizing information as we possibly can as an online business. We do try-on hauls weekly on our Instagram, and have measurements and sizing descriptions for each product on our website. We always encourage our customers to reach out to us with any sizing queries so our Styling Expert can assist! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“Great service Very fash delivery Will definitely buy again 🙂”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 4 years ago

“Best online shopping love everything I buy”

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Posted 4 years ago

“Great company!!”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Recently purchased again from Lilac and Mila. The clothing range is just so lovely! Great look, great feel.....so pretty. Unfortunately my last purchase was faulty, I was so disappointed, the dress was stunning. Having said that, a quick message to Lilac and Mila, return process explained (no cost to me) and my replacement dress is on it's way! Can't wait. :)”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience and found our processes easy. Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 4 years ago

“Love my new dresses! Great colours and quality ❤”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Excellent fast service. Great dresses. Only fault is that sometimes just the very small sizes are left so you have to get in really quick or miss out”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! We do encourage our beautiful customers to sign up to our newsletter and follow our Instagram to be the first to know when new styles are landing so they don't miss out! Love, the lilac and mila girls xx

Posted 4 years ago

“Pretty and flattering dresses..I'm addicted!!”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“After being introduced to this brand by Natalie Angel @letmetrybeforeyoubuy I’ve bought numerous things and been very happy!”

Helpful Report

Posted 4 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dresses you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“Amazing dresses. The postage is super fast and there is always a decent amount of stock! Thank you and great work.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for your kind words. We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Customer service was excellent, needed my outfit within a day for an event and it was delivered in time like they said it would be.”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase and the service you received. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Very fast service. Loved the dress. Excellent fit! Received many compliments.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Absolutely AMAZING! The delivery was fast and packaged wonderfully. I will definitely be ordering in the near future. Only problem is, what do I get!?”

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Posted 4 years ago

Hi Lovely, Thank you so much for your kind words! We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! We can't wait to see what you choose next xx Love, the lilac and mila girls xx

Posted 4 years ago

“Excellent service and fast delivery every time! Great variety of dresses, I can always find something I love!”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“I absolutely love my Jasse dresses 👗 and Lilac & Mila have such amazing discounts and wonderful service that I just can’t resist. From the time I order and the time it’s dispatched is like next day delivery. I highly recommend this amazing company and their beautiful clothes”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 4 years ago

“I love buying from Lilac and Mila..stunning clothes and super fast delivery ..thankyou”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,466 reviews