Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,466 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

Info

4.7

Based on 2,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have given an acceptable due to the customer service in general - it would be an excellent if refunds were given instead of credits. Online stores should give refunds due not being able to try on clothes in a store”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you for your feedback! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“Prompt delivery and true to size”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Very efficient, friendly and helpful service. Speedy delivery too !”

Lilac & Mila 5 star review on 15th May 2021

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! You look absolutely stunning in the Birds of Paradise print! We are so glad to hear you loved your Lilac and Mila experience. Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 4 years ago

“I’m very, very happy with your service. Clothes are great quality and sizing is spot on.”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Affordable and nice”

Helpful Report

Posted 4 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“Great dress and top love your work.”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Excellent company!! Dresses were in perfect condition and fit was correct to the size guide. The shipping was incredibly fast, and I especially love that they plant a tree for each order! I didn't need to use it, but it was great to know that they have free returns too.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 4 years ago

“I would like to see an actual contact phone number, for additional information, for sizing measurements and refunds , email is not always convenient, thank you”

Helpful Report

Posted 4 years ago

Hi Lovely, Thanks so much for taking the time to leave us some feedback! We will definitely forward this on to our manager and take this on board! Please don't hesitate to reach out and let us know how we can assist further! Love, the lilac and mila girls xx

Posted 4 years ago

“The whole process was simple and efficient to navigate. Well done.”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Quick and easy to order online and fast delivery.”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Item was shipped to UK super quick. Fantastic service.”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“I am always happy with the service and products! Super fast shipping and great styles ❤️❤️❤️”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Really happy with my 2 dresses i purchased true to size great pricing”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Beautiful dress delivered quickly and for a great price”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“🌼 Easy confidence purchasing with Lilac & Mila. Their great refund policy, which I didn’t need to use, helps the joy of choosing. Yes a fun, easy and completely satisfying experience, quality items, service and packaging. Happy customer 🌼”

Helpful Report

Posted 4 years ago

“I just purchased the new Chloe top in the Paradiso Print. It is gorgeous. Great service and quick shipping as usual from Lilac and Mila !”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 4 years ago

“Easy, smooth transaction with quick delivery. Only negative feedback is i wishv like all boutique and online shops using v filters on photos can be misleading for true colours of products.”

Helpful Report

Posted 4 years ago

Hi lovely! Thanks so much for taking the time to leave us your feedback! We do apologise that you weren't happy with the colour of your garments you received. We've sold lots of these dresses in the past and haven't had any feedback on the inaccuracy of colour. We try to not edit photos and we shoot the same garments to prevent any confusion on items. This is great feedback however - as I know colour interpretation can vary with people! Could you please let us know how we can further assist you from here? We look forward to hearing from you! The Lilac and Mila girls xx

Posted 4 years ago

“Great service always! 😊”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with the service you receive at Lilac and Mila! Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Excellent responsive customer service and fast delivery.”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase and the service you received. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Lilac & Mila don’t just have the most gorgeous clothing..they also have the best customer service! Packages ship the exact same day you place the order, and arrive express. Just a couple of reasons why they are my faves!”

Helpful Report

Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,466 reviews