Name: Lilac & Mila
Rating: 4.69

“My dress arrived .. exactly what I ordered.. lovely dress.. quick delivery”

Posted 4 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“Nice dress but wrong size and still waiting for credit/ refund over a week later.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you for your feedback!! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! We always do our best to process returns within 1-2 business days of them arriving at our HQ! If you could please reach out to us we would love to check on the status of your return and make sure it has all been processed for you! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“Delivery was quick and i am very happy with the jacket i ordered”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Always experienced exemplary service from the ladies at L & M. I’ve purchased quite a few dresses & tops & they are just divine. Great service. Super quick delivery. What’s not to love!”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 4 years ago

“Quick postage and easy purchase.”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“These guys never dissapoint! The turnaround is also amazing. I order frequently and I have never had an issue, ever.”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 4 years ago

“Excellent service and overnight delivery”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Excellent customer support and beautiful clothes, will definitely be purchasing again.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 4 years ago

“Very happy with my garment Extremely fast delivery 🧡”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Always a pleasure to buy from this seller. Garments are posted fast and carefully packaged and labelled too, measurements are provided to help with size selection and my garments arrived neatly in the original manufacturers Pressed and packaging Thank you very much.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 4 years ago

“I just how your dresses fit”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love our pieces! The Lilac and Mila girls xx

Posted 4 years ago

“Love everything about Lilac & Mila! Great quality clothing, awesome size range & super fast delivery. Can’t wait to order again.”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 4 years ago

“I've had an excellent experience with my recent purchases. Couldn't be happier with the service or the products!! Love my dresses.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 4 years ago

“Thank you so much, my order arrived so quickly and I absolutely LOVE the top. It exceeded my expectations!”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your Lilac and Mila experience - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 4 years ago

“When one purchases online you don’t know how it’s going to look. The dress did not suit me at all and I would have preferred a full refund. I still have not received your store credit yet. Thanks”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you for your feedback! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! We can see our girls processed your return within 2 business days of it arriving at our HQ. We always do our best to process returns as quickly as possible! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xx

Posted 4 years ago

“Lovely designs suitable for a range of sizes and styles. Easy returns process and a good loyalty program”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your Lilac and Mila experience - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 4 years ago

“Beautiful dress and the best customer service!!!”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your Lilac and Mila experience - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 4 years ago

“First time purchaser. Happy with one item but needed to return another, Lilac and Mila paid the postage as it was my first purchase and I had used a welcome voucher. Great customer service and they want to keep their customers happy.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 4 years ago

“Super friendly and sort out any issues promptly. Thank you for your wonderful service.”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear you loved the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 4 years ago

“Fantastic, the dress I ordered is gorgeous!! Fits perfect, I sized down normally a 14 but only had a 12 left and it’s perfect! Fast shipping !!”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila Reviews