Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.70

4.7 Rating 2,448 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,448 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome quality and quick delivery”

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Posted 2 years ago

“I love the clothing and service. But I think they should give cash refunds like all other businesses.”

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Posted 2 years ago

“Beautiful tops & fabric. I normally wear size 14 but ordered a size 12. Could easily get away with size 10.”

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Posted 2 years ago

“The top I bought is absolutely beautiful, only problem is it is about 3 sizes to big, I like things loose but not that big”

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Posted 2 years ago

“Dress is fabulous”

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Posted 2 years ago

“Absolutely love my purchases. Differently will buy again ladies.”

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Posted 2 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved your purchase! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. The Lilac and Mila Team! xxx

Posted 2 years ago

“Pleased with fabric of my dress fits really well thank u 😊”

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Posted 2 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon, The Lilac and Mila Team! xxx

Posted 2 years ago

“Absolutly love the designs, wish there were more in the larger sizes. Fabric is lovely”

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Posted 2 years ago

Hi Kylie! Thank you for taking the time to write a review! We are so glad you love our designs! We are always trying to improve and would love to expand our size range past 20 in the future xx Love Lilac and Mila xx

Posted 2 years ago

“The dress is beautiful but the sleeves are to big. Is there anyway I can exchange size?”

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Posted 2 years ago

Hi Donna! Thank you for taking the time to write a review! Yes of course you can exchange, we want all our customers to be completely satisfied with their garments! If you email our helpful customer service team and they can assist you with the return and exchange xx Otherwise all the information is on our website under 'returns' Love Lilac and Mila xx

Posted 2 years ago

“Great dress but too big. Had to purchase another one and will return original. Could not find a phone contact anywhere to discuss an exchange. Very frustrating”

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Posted 3 years ago

Hi Joanne! Thank you for your feedback! Unfortunately, we don't have an office phone, but we do have live chat on our website which our helpful customer service girls will reply to within minutes during business hours! We also have an email to discuss everything if you wish! Hope this helps! Love Lilac and Mila xx

Posted 2 years ago

“The service was superb for my midi dress order. Very swift and informative as far as where my package was. It got here MUCH quicker than I expected!! The dress is lovely, HOWEVER, doesn’t fit, even though I went up a size from normal. Too tight on top. Was very disappointed because it is beautiful.”

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Posted 3 years ago

Hi Joan! Thank you so much for finding the time to leave some feedback! We always take this on board! We are so glad you are happy with your delivery and service! As for the top, we are incredibly sorry you are not completely satisfied... We do urge our customers to look at the product description as all garments vary in size and fit depending on style! Alternatively, our customer service team is always happy to help and take specific measurements if requested! We hope this helps xx Love Lilac and Mila xx

Posted 2 years ago

“Very happy with my purchase of a top an dress, love the boho style.”

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Posted 3 years ago

Hi Sonya! Thanks so much for your feedback, we're so happy that you loved the dress and top you purchased! I've noticed you only gave us a four-star rating though - is there anything we could do to further this to a 5-star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon! The Lilac and Mila Team xx

Posted 2 years ago

“I loved the style and print. Very flattering cut around the hem. It is really, really generous sizing though. I could have gone a small instead of a large, I even tried to shrink it in the washing machine, but that didn't work. I'm going to have to get it altered, I don't mind though because it's a great price, soft material, beautiful print and style and it came so quickly! Will definitely be looking for more peices”

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Posted 3 years ago

Hi Kate! Thanks so much for your feedback, we are sorry to hear that you aren't completely satisfied with your recent purchase! We try our best to provide the most accurate measurements for all of our garments, along with size advice! Thank you anyway for the review lovely xx Love Lilac and Mila Girls xx

Posted 3 years ago

“The shipping was fast and the dress is beautiful, it's definitely one of my favourites. My only gripe is I have to wear a singlet underneath as there's no panel under the buttons and the dress gapes.”

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Posted 3 years ago

Hi Jessica! We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase but we thank you for writing a review. We are always striving to make sure our customers are happy with their pieces, so its great feedback so we can improve on designs in the future xx Love Lilac and Mila xx

Posted 3 years ago

“I was inspired to buy my beautiful dress by Stace Mcgreggs try on. I love how this brand also lists its measurements so that buying online is less of a risk. My only negative is that the dress arrived VERY crinkled in its package.”

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Posted 3 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase! Feedback like this helps us a lot so thank you for taking the time to write to us. We hope to turn your experience around in the future xx Love Lilac and Mila xx

Posted 3 years ago

“Great garments, very generous sizing”

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Posted 3 years ago

Hi Cathy! Thanks so much for your feedback, we're so happy that you loved the items you purchased! I've noticed you only gave us a four-star rating though - is there anything we could do to further this to a 5-star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon, Love the Lilac and Mila Team xx

Posted 3 years ago

“Very happy”

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Posted 3 years ago

Hi Narelle! Thanks so much for your feedback, we're so happy that you are glad with your purchase! I've noticed you only gave us a four-star rating though - is there anything we could do to further this to a 5-star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. The Lilac and Mila Team! xxx

Posted 3 years ago

“My dress is awesome my only complaint is delivery time 11 days is way to long.”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your piece! Again we do apologise for the shipping delay, as mentioned in our emails, we contacted the courier and they advised us that due to the current covid outbreaks, they were unable to find drivers, unfortunatley this issue was out of our control. However we are so sorry you got affected by this! Next time we hope to give you the best experience :) Love, the lilac and mila girls xx

Posted 3 years ago

“Good experience, easy to communicate with, happy with my purchases”

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Posted 3 years ago

Hi Natasha, We are so glad to hear you are happy with your new Lilac and Mila pieces and experience. If you gave any feedback on areas you think we'd be able to improve on to get a top rating, we would greatly appriecaite this! We strive to give all our customers the best possible shopping experince, and thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx

Posted 3 years ago

“1) Dress pockets are too high - they should be placed on the panel down. 2) When the button elastics stretch your entire cleavage is revealed - a simple modesty panel behind would fix this. Dress design and fabrics is otherwise gorgeous!”

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Posted 3 years ago

Hi Kim! We're incredibly sorry to hear that you are not 100% satisfied with your recent experience. Our main priority here at Lilac and Mila is ensuring our customers walk away feeling happy and gorgeous in their new Lilac and Mila pieces! We appreciate the feedback xx Love the Lilac and Mila girls xx

Posted 3 years ago

Lilac & Mila is rated 4.7 based on 2,448 reviews