Name: Lilac & Mila
Rating: 4.72

“The shipping was fast and the dress is beautiful, it's definitely one of my favourites. My only gripe is I have to wear a singlet underneath as there's no panel under the buttons and the dress gapes.”

Helpful Report

Posted 1 year ago

Hi Jessica! We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase but we thank you for writing a review. We are always striving to make sure our customers are happy with their pieces, so its great feedback so we can improve on designs in the future xx Love Lilac and Mila xx

Posted 1 year ago

“I was inspired to buy my beautiful dress by Stace Mcgreggs try on. I love how this brand also lists its measurements so that buying online is less of a risk. My only negative is that the dress arrived VERY crinkled in its package.”

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Posted 2 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase! Feedback like this helps us a lot so thank you for taking the time to write to us. We hope to turn your experience around in the future xx Love Lilac and Mila xx

Posted 2 years ago

“Great garments, very generous sizing”

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Posted 2 years ago

Hi Cathy! Thanks so much for your feedback, we're so happy that you loved the items you purchased! I've noticed you only gave us a four-star rating though - is there anything we could do to further this to a 5-star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon, Love the Lilac and Mila Team xx

Posted 2 years ago

“Very happy”

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Posted 2 years ago

Hi Narelle! Thanks so much for your feedback, we're so happy that you are glad with your purchase! I've noticed you only gave us a four-star rating though - is there anything we could do to further this to a 5-star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. The Lilac and Mila Team! xxx

Posted 2 years ago

“My dress is awesome my only complaint is delivery time 11 days is way to long.”

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Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your piece! Again we do apologise for the shipping delay, as mentioned in our emails, we contacted the courier and they advised us that due to the current covid outbreaks, they were unable to find drivers, unfortunatley this issue was out of our control. However we are so sorry you got affected by this! Next time we hope to give you the best experience :) Love, the lilac and mila girls xx

Posted 2 years ago

“Good experience, easy to communicate with, happy with my purchases”

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Posted 2 years ago

Hi Natasha, We are so glad to hear you are happy with your new Lilac and Mila pieces and experience. If you gave any feedback on areas you think we'd be able to improve on to get a top rating, we would greatly appriecaite this! We strive to give all our customers the best possible shopping experince, and thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx

Posted 2 years ago

“1) Dress pockets are too high - they should be placed on the panel down. 2) When the button elastics stretch your entire cleavage is revealed - a simple modesty panel behind would fix this. Dress design and fabrics is otherwise gorgeous!”

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Posted 2 years ago

Hi Kim! We're incredibly sorry to hear that you are not 100% satisfied with your recent experience. Our main priority here at Lilac and Mila is ensuring our customers walk away feeling happy and gorgeous in their new Lilac and Mila pieces! We appreciate the feedback xx Love the Lilac and Mila girls xx

Posted 2 years ago

“Always happy with my purchases and very fast shipping...it would be the icing on the cake if you seperate the two different sizes in the Indiana dress (16 and XL) like you used to as they're both got a 10cm difference from each other..for this reason I have to buy my Indiana Dresses elsewhere xx”

Helpful Report

Posted 2 years ago

Hi Lovely, Thank you for the kind words 🧡 At Lilac and Mila we have combined the XL and 16 as we found a lot of our customers were getting confused with the sizing difference between each. We also found XS far too large to be a 6 in almost every single style, therefore have set out sizing to: XS-8 S-10 M-12 L-14 XL-16 ...and so on. We have done this to make the Jaase sizing a little more accurate with standard Australian sizing. We are incredibly sorry for any confusion! Please feel free to message us if you'd like us to make a note in your account for the Indiana maxis... We can make sure to send out a 16/XL depending on which one you'd prefer. Hope this helps, please let us know how we can assist you further in this matter ❤️ Kindest, Lilac and Mila xx

Posted 2 years ago

“Postage was quick however the dress had a lot of loose threads. Not the end of the world”

Helpful Report

Posted 2 years ago

Hi Brooke, We're incredibly sorry to hear that you are not 100% satisfied with your recent experience, if you think the quality of your garment is not up to scratch, our customer service team is more than happy to sort this issue out for you! We hope we can make your experience better in the future and thank you for taking time to give us feedback xx Love, the lilac and mila girls xx

Posted 2 years ago

“The lady I spoke to on the site was lovely and helpful. The dress is lovely but a very large cut. But still lovely :)”

Helpful Report

Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We do try to provide a size guide next to each item and measurements to make things a little easier for you beautiful ladies but let us know if there is anything else we could do to help ❤ Love, the Lilac and Mila girls xx

Posted 2 years ago

“I ordered a Jaase brand top using a credit note from a previously returned order. The top arrived promptly and fit as described. The top has tassles on it and arrived with the tassles matted and tangled like it had been through the wash. If it weren’t for this, I would’ve given 5 stars.”

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Posted 2 years ago

“Beautiful products and good customer service. My only suggestion for improvement would be to have some larger sized models so that other women who are over size 16 can see how the garments float and sit on a larger figure. Video is also really helpful to see how a garment moves with walking, turning etc.”

Helpful Report

Posted 2 years ago

Hi lovely! Thank you for the kind words and feedback 💕 We completely agree with you and that is something we are constantly working hard on with our suppliers.. In the meantime, there are actually a few things we are doing to show the garments on different body types. We currently work with some beautiful ladies ranging from sizes 8 to 20. Various content including videos, try-ons and photos is uploaded to our social media pages weekly. We also try to include the sizes in every post to make things as easy as possible for you lovelies. Make sure to follow our Instagram @Lilacandmila to view these posts 🌺 Additionally, we have also created a group on Facebook called Lilac and Mila - The Girl's Chat. In this group, all of our beautiful customers share sizing advice and photos of the garments on. Hope that helps ❤ The Lilac and Mila girls Xx

Posted 2 years ago

“The top I purchased would have to be the biggest make I’ve ever seen! Purchased a 20, as everything top I own is a 20, and it was way too big so exchanged for a 16 and still need to alter it….,,,,”

Helpful Report

Posted 2 years ago

Hi lovely, We're incredibly sorry to hear that you've had some trouble with the sizing! May I ask which top you purchased? There are a few tops up on our website that we do recommend sizing down for.. To make things a little easier for you ladies, we provide measurements of each garment/size next to the item on the website. We also add a size guide 🥰 You are also always more than welcome to message / email us if you would like us to provide additional / more personalised measurements. We look forward to hearing from you, Lilac and Mila Xx

Posted 2 years ago

“Love love all my dresses I have purchased over the last year. Lost one star as the website can be a nightmare to navigate.”

Helpful Report

Posted 2 years ago

Hi Leonie 💕 Thank you for your kind words! We are so glad to hear that you love your dresses 🌺 We are however incredibly sorry to hear that you find our website a little difficult to navigate. Are there any particular reasons as to why you find it challenging? We are constantly working on making improvements to ensure that our customers' experience is as simple and enjoyable as possible. We would therefore love to hear any recommendation you may have. We look forward to hearing from you, Lilac and Mila Xx

Posted 2 years ago

“Good tops. Nice fabric. Way too big so am returning.”

Helpful Report

Posted 2 years ago

Hi Lovely, Thanks so much for taking the time to leave your feedback! We're incredibly sorry to hear the item doesn't suit! We offer free returns on full priced and 1st time orders, and would love to assist you in finding something else you love! We include garment measurements on our product descriptions as well as sizing advice, and are always here to help with any sizing questions you may have as we totally understand the difficulties of online shopping. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 2 years ago

“Love the dress was a perfect fit true to size”

Helpful Report

Posted 2 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 2 years ago

“As per sizing guidelines on the website I ordered this top in size 18. I am usually an Australian size 22. However the top I received was way too big and I am having to send it back for a smaller size or a refund. Perhaps suggesting to downsize by an approximate number of sizes would have been helpful.”

Helpful Report

Posted 2 years ago

Hi Lovely, Thanks so much for taking the time to leave your feedback! We're incredibly sorry to hear the top didn't suit~ our Chloe Top is designed to sit nice and flowy on the figure and not fitted. We also include the garment measurements in the product description to help our ladies decide which size will work best for them! We offer free returns on full priced and 1st time orders via our Returns Portal. From there we can issue a store credit or exchange as per our policy xx Please don't hesitate to reach out to us as we would love to help you find the perfect item! Love, the lilac and mila girls xx

Posted 2 years ago

“No issues at all with the service received and the dress is beautiful except for the fact it is way too short for me and sits just under my bum where on the model was just above the knee.”

Helpful Report

Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us your feedback! We're incredibly sorry to hear the item didn't suit ~ we include the length measurements of all of our garments to assist with sizing as it can vary depending on your height! If you would like to return this one we offer free returns of 1st time and full priced orders via our Returns portal: https://www.lilacandmila.com/pages/returns-and-exchanges Can you please let us know how we can assist from here? Looking forward to hearing from you xx Love, the lilac and mila girls xx

Posted 2 years ago

“It was good, sadly as soon as I put order in and paid I got an email saying 30 % off for Black Friday so that bummed me out a bit, being a new fan of you guys.”

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Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave your feedback! We're super sorry to hear you missed out on the Sale. We would love to assist you further in this matter if you wouldn't mind reaching out to us hello@lilacandmila.com ! Love, the lilac and mila girls xx

Posted 2 years ago

“Top was cute and nice fabric. Generous sizing. Colour was not what I expected though more orange than pink. Different from photo.”

Helpful Report

Posted 2 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase! We're incredibly sorry to hear the colour was not what you expected. We've sold lots of this dress in the past and haven't had any feedback on the inaccuracy of colour. We try to not edit photos and we shoot the same garments to prevent any confusion on items. I do assure you that the items photographed come from the same stock that we send to our customers and we always try to accurately describe the items. Should you not want to keep the item you can of course return this one to us for a store credit or exchange as per our policy. Our store credits do not expire so you have all the time to find the perfect items, we can also have images of one of our girls wearing the items in our office as requested if you have any doubts on certain pieces! We hope this helps and would love to assist you further, please let us know if there is anything else we can do to help! Kindest, The L&M Girls xxx

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila Reviews