Name: Lilac & Mila
Rating: 4.70

“It was a lovely experience browsing Lilac & Mila’s online store. The online customer service was excellent and very helpful.”

Helpful Report

Posted 3 years ago

Hi Lovely, Thanks so much for your feedback, we're so happy that you loved the service you received! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“Great service - my order arrived at the post office 36 hours later As soon as I received my order I sent an email to discuss a small issue The response was immediate with the desired outcome I just love their dresses but unfortunately they don’t always suit me - however I know I can order with confidence as their Returns Policy is so good It just makes so much sense when buying online - sale or not With much gratitude to you Lilac and Mila X”

Helpful Report

Posted 3 years ago

Hi Lovely, Thanks so much for taking the time to leave your feedback, we're so happy to hear you are loving the experience and service you have received at Lilac and Mila! I've noticed you only gave us a four star rating - is there anything we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“Great customer service with your girls 🥰”

Helpful Report

Posted 3 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“Email interaction was good and clear. Thank you 😊”

Helpful Report

Posted 3 years ago

Hi Lovely, Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“Lovely dress - the print and colour is lovely. Slightly above the knee on me and a nice fit!”

Helpful Report

Posted 3 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“Very hapoy”

Helpful Report

Posted 4 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you love your purchase! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“Order and delivery quick but unfortunately the jacket did not fit but was a bit disappointed in the quality as very lightweight for a jacket .Said free returns but cost me $9.95 ?? Now a credit no refund annoying.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thanks so much for taking the time to leave us your feedback! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! We do our very best to provide as much sizing and fit information as possible on all of our garments as we completely understand the difficulties of online shopping! We provide individual measurements as well as try-on videos over on our Instagram stories of all our New Arrivals where we talk through the fit and sizing of each item. You can view this on our Instagram highlights over at @lilacandmila xx Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“Seems to have nice products but when you go to pick a size 90% of the time they are sold out so it’s disappointing”

Helpful Report

Posted 4 years ago

Hi lovely! Thanks so much for taking the time to leave us your feedback! We're sorry to hear you missed out on your size ~ our garments do sell quite quickly as we have new arrivals landing every single week! We recommend signing up to our email newsletter to be first to know when New Arrivals land online so you don't miss out! You can sign up via this link: https://www.lilacandmila.com/?loyal We are also able to pop your email on our restock list and notify you if an item you are after happens to come back in stock! We are always willing to help if you reach out to us via hello@lilacandmila.com xx Can you please let us know what you would like us to do to make this experience better for you from here? We hope to hear from you soon. Thanks a million! The Lilac and Mila Team! X

Posted 4 years ago

“I really loved the collection, very beautiful and feminine brand. Online shopping is also very easy. The team is very helpful and will give you a very good advice. They are very prompt to reply to your concerns as well. Shipping is very fast and tracking is also easy. The only tiny suggestion would be and that too if possible, I would love to see various sized model’s wearing same clothes. Just so you get more idea… but as i said.. its just a suggestion otherwise the team is always ready to help you with sizing and they have fantastic returns and exchange policy so can’t complain really!!! Planning to buy lot more :))”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us your feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us. We will definitely pass this feedback on to our supplier for their future photoshoots as we always want to represent everybody in our clothing! We do use curve and plus size influencers over on our Instagram @lilacandmila to showcase what our boho garments look like on all different shapes and sizes ~ however we always aim to do better in this area and believe there is always room to improve. We hope this helps, please don't hesitate to reach out if we can assist any further! Love, the lilac and mila girls xx

Posted 4 years ago

“Service is great! BUT Not a fan of paying doe shipping to and from plus NO refund policy!!”

Helpful Report

Posted 4 years ago

Hi lovely, Thank you for your feedback!! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! We also provide FREE EXPRESS SHIPPING on all orders above $90 :) Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xx

Posted 4 years ago

“I had taken the tags off before I tried them on and I now have a shirt and a dress that cost me just over $130 and I will never wear them. Oversized is nice but these are way, way too big and make me feel frumpy and uncomfortable. I am extremely upset with wasting my money and wish I could return them for smaller sizes”

Helpful Report

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. We however unfortunately cannot accept any returns without the tags as the items will not be restocked online without them. Our girls check all the items upon return to ensure that they are returned in a perfect condition and remain unworn. The tags are therefore necessary in this process. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“The deliah denim jacket is not true to size but on the large size. Due to back order I was hesitating to return as I didn’t want to wait another month.”

Helpful Report

Posted 4 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. Our Delilah Denim Jackets are best-sellers at Lilac and Mila and we haven't had any feedback like this about the fit before. We include measurements in the product description and try-on videos over on our Instagram to assist with sizing as we totally understand the complications of online shopping! Can you please let us know what you would like us to do to make this experience better for you from here? We are more than happy to help in any way we can now that we know of the issue. We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“Always shoevading the best on trend styles. Perfect customer service and prompt response to all queries from new to returning orders”

Helpful Report

Posted 4 years ago

Hi Lovely! Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“Affordable and nice”

Helpful Report

Posted 4 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“Easy, smooth transaction with quick delivery. Only negative feedback is i wishv like all boutique and online shops using v filters on photos can be misleading for true colours of products.”

Helpful Report

Posted 4 years ago

Hi lovely! Thanks so much for taking the time to leave us your feedback! We do apologise that you weren't happy with the colour of your garments you received. We've sold lots of these dresses in the past and haven't had any feedback on the inaccuracy of colour. We try to not edit photos and we shoot the same garments to prevent any confusion on items. This is great feedback however - as I know colour interpretation can vary with people! Could you please let us know how we can further assist you from here? We look forward to hearing from you! The Lilac and Mila girls xx

Posted 4 years ago

“My dress arrived .. exactly what I ordered.. lovely dress.. quick delivery”

Helpful Report

Posted 4 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“When one purchases online you don’t know how it’s going to look. The dress did not suit me at all and I would have preferred a full refund. I still have not received your store credit yet. Thanks”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you for your feedback! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! We can see our girls processed your return within 2 business days of it arriving at our HQ. We always do our best to process returns as quickly as possible! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xx

Posted 4 years ago

“Love my new dresses! Great colours and quality ❤”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“After being introduced to this brand by Natalie Angel @letmetrybeforeyoubuy I’ve bought numerous things and been very happy!”

Helpful Report

Posted 4 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dresses you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“Great service fast post beautiful products will definitely purchase again”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! We noticed you only gave us a 4/5 star rating - we'd love to know what we could improve to make that 5 stars for you! We can't wait to hear from you. Love, the lilac and mila girls xx

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila Reviews