Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.72

4.7 Rating 2,277 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,277 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have returned the dress for a refund it was too big”

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Posted 1 year ago

“Love the style of the clothing and the item was delivered relatively quickly given that it was around Christmas and was a lot cheaper to buy online than locally in the shops. Only problem for me was the sizing... It is HUGE. I am a 14/16 with a largish bust. When I read the measurements I decided that the M would be good although normally I would buy an L. I now think an XS would have been better. Even my family thought it was massive on me.... Shame, because I like the dress and fabric.”

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Posted 1 year ago

“Dress will be returned due to being way too big. I will exchange for a smaller size. There was no paperwork in the package in regards to returning items Otherwise quick and easy to order and receive.”

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Posted 1 year ago

“Thank you”

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Posted 1 year ago

“I just received two tops that I ordered from Lilac &Mila love love them just perfect for my trip to Fiji. Arrived within a few days promptly so can recommend them for efficiency..”

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Posted 1 year ago

“Beautiful Dress - Only Negative is that being 6 foot it is a little short. But too beautiful to return”

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Posted 1 year ago

“The service is always lovely. The sizes and size chart is confusing.”

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Posted 1 year ago

“Awesome quality and quick delivery”

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Posted 1 year ago

“I love the clothing and service. But I think they should give cash refunds like all other businesses.”

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Posted 1 year ago

“Beautiful tops & fabric. I normally wear size 14 but ordered a size 12. Could easily get away with size 10.”

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Posted 1 year ago

“The top I bought is absolutely beautiful, only problem is it is about 3 sizes to big, I like things loose but not that big”

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Posted 1 year ago

“Dress is fabulous”

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Posted 1 year ago

“Absolutely love my purchases. Differently will buy again ladies.”

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Posted 1 year ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved your purchase! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. The Lilac and Mila Team! xxx

Posted 1 year ago

“Pleased with fabric of my dress fits really well thank u 😊”

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Posted 1 year ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon, The Lilac and Mila Team! xxx

Posted 1 year ago

“Absolutly love the designs, wish there were more in the larger sizes. Fabric is lovely”

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Posted 1 year ago

Hi Kylie! Thank you for taking the time to write a review! We are so glad you love our designs! We are always trying to improve and would love to expand our size range past 20 in the future xx Love Lilac and Mila xx

Posted 1 year ago

“The dress is beautiful but the sleeves are to big. Is there anyway I can exchange size?”

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Posted 1 year ago

Hi Donna! Thank you for taking the time to write a review! Yes of course you can exchange, we want all our customers to be completely satisfied with their garments! If you email our helpful customer service team and they can assist you with the return and exchange xx Otherwise all the information is on our website under 'returns' Love Lilac and Mila xx

Posted 1 year ago

“Great dress but too big. Had to purchase another one and will return original. Could not find a phone contact anywhere to discuss an exchange. Very frustrating”

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Posted 1 year ago

Hi Joanne! Thank you for your feedback! Unfortunately, we don't have an office phone, but we do have live chat on our website which our helpful customer service girls will reply to within minutes during business hours! We also have an email to discuss everything if you wish! Hope this helps! Love Lilac and Mila xx

Posted 1 year ago

“The service was superb for my midi dress order. Very swift and informative as far as where my package was. It got here MUCH quicker than I expected!! The dress is lovely, HOWEVER, doesn’t fit, even though I went up a size from normal. Too tight on top. Was very disappointed because it is beautiful.”

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Posted 1 year ago

Hi Joan! Thank you so much for finding the time to leave some feedback! We always take this on board! We are so glad you are happy with your delivery and service! As for the top, we are incredibly sorry you are not completely satisfied... We do urge our customers to look at the product description as all garments vary in size and fit depending on style! Alternatively, our customer service team is always happy to help and take specific measurements if requested! We hope this helps xx Love Lilac and Mila xx

Posted 1 year ago

“Very happy with my purchase of a top an dress, love the boho style.”

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Posted 1 year ago

Hi Sonya! Thanks so much for your feedback, we're so happy that you loved the dress and top you purchased! I've noticed you only gave us a four-star rating though - is there anything we could do to further this to a 5-star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon! The Lilac and Mila Team xx

Posted 1 year ago

“I loved the style and print. Very flattering cut around the hem. It is really, really generous sizing though. I could have gone a small instead of a large, I even tried to shrink it in the washing machine, but that didn't work. I'm going to have to get it altered, I don't mind though because it's a great price, soft material, beautiful print and style and it came so quickly! Will definitely be looking for more peices”

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Posted 1 year ago

Hi Kate! Thanks so much for your feedback, we are sorry to hear that you aren't completely satisfied with your recent purchase! We try our best to provide the most accurate measurements for all of our garments, along with size advice! Thank you anyway for the review lovely xx Love Lilac and Mila Girls xx

Posted 1 year ago

Lilac & Mila is rated 4.7 based on 2,277 reviews