Name: Lilac & Mila
Rating: 4.70

“Excellent customer service and communication, particularly when there was an issue with one item of clothing”

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We always strive to make sure any negative experience is turned into a positive one!! We're so happy this could be done for you - it always makes our day when we know we've helped one of our gorgeous customers! Love, the lilac and mila girls xx

Posted 4 years ago

“I ordered a top, in a bigger size as you had sold out in most sizes,unfortunately it was too big, so I have returned it and am waiting on you restocking the tops so I can reorder.”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love our pieces! Large is a super popular size and you girls are so quick! To avoid missing out on all your favourite pieces we recommend signing up to our Newsletter and social media to be the first to know when we release - that way you can get dibs on all your faves xx We hope this helps! Love, the lilac and mila girls xx

Posted 4 years ago

“Purchase arrived quickly after ordering. Good quality for the price.”

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Posted 4 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“Hi there, The ordering and delivery process was great, however I was waiting for this item to be restocked for weeks before I could place my order. And to do this I was checking the site every day. I love the top but unfortunately the size is so generous that it’s too big and I can’t reorder the smaller size as it is sold out again! Not sure if you can buy larger volumes of stock to avoid this happening? Other than that I really love the clothing your store offers and for really reasonable prices. I am always getting ideas from Nat at Let me try before you buy. She is amazing and so helpful and I suspect is doing great things for small businesses including yours. Thanks for taking the time to find out what your customers are thinking. I will definitely shop from you again. Cheers, Angela”

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Posted 4 years ago

“The only thing that could make it a much better experience I’d say is to offer refunds”

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Posted 4 years ago

“I love your pieces but I’m still waiting on my original order. I ordered a blouse second and that arrived. I love the top!”

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Posted 4 years ago

“happy with my order, it was fast”

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Posted 4 years ago

“Found 2 blue dresses had such different colors as to what was on the website. Disappointing. Latte print Classico mini S-10 did not fit a normal 8-10. Too tight in sleeves. Cloudburst Rena mini dress was too see through for my liking. First time customer. Still waiting for a response regarding a cardigan. Told I would be waiting 5 days for a response. Not sure if I will continue with Lilac and Mila, apart from having a credit on 3 returned items as you do not give refunds.”

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Posted 4 years ago

“Very happy with my purchase. The dress is so beautifully made and a lovely colour. Package arrive quickly.”

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Posted 4 years ago

“Fast delivery. I ordered a stretchy belt. I am only a size 14 but to wear it I need to stretch it quite a bit... this makes it a little tight/ uncomfortable. I will wear it, but I though that it would be more versatile and comfortable.”

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Posted 4 years ago

“Great service and delivery😊 However I was disappointed I received a credit on an item I had to return rather than a refund.”

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Posted 4 years ago

“I was happy with the two dresses I bought. Great quality, & super cute.”

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Posted 4 years ago

“I love my purchases, so nice to wear, light and flowy.”

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Posted 4 years ago

“Buying from Lilac and Mila was a good experience, however the dress I purchased was far to big. Easy to return, but alas I couldn’t get a refund just a credit. I think it would be very beneficial if the website removed items that had sold out. Often there is only a size 8 left. The denim Delilah jacket was also recently back in stock, I had it sitting in my basket then when I went to pay, it disappeared and was sold out, very disappointing. It won’t stop me purchasing from them. Great variety.”

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Posted 4 years ago

“Ordered 2 dresses and both came in good time (given delays with postage in general). Only issue I had was that one of the dresses had a small cut/tear near the collar. As it appears the dress was not taken out of the manufacturers packet, it looks like a manufacturer issue. A little disappointing but not the end of the world. I would shop again with Lilac and Mila.”

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Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I just had a little look against your account and can't see you've contacted us via our hello@lilacandmila.com email regarding this issue. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“Size good, but the colour is not the same as on web site. Otherwise happy.”

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Posted 4 years ago

“Fast postage loved the product only issue was it didn’t fit and I have sent back for return but not heard anything or been refunded as yet”

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Posted 4 years ago

Hi Lovely We're incredibly sorry to hear that you are not 100% satisfied with your recent experience . I've just checked on your account and can see you were sent your gift card through the day after you emailed our Customer Satisfaction girls to notify them that your return was coming back and you used it to buy two beautiful new items which we hope you love! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“The experience was fine and I received my order quickly was just disappointed that I had something in my cart and when I went to pay for both items it gave me an error and said it had sold out. Apart from that all good!”

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Posted 4 years ago

Hi Lovely Thanks so much for your feedback, We are currently in the process of creating a new website which is super exciting and we will definitely put through your feedback to the website creator about that - we've never heard of it happening before but will look into that for you lovely! Is there anything else we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“My first purchase from Lilac & Mila is a beautiful dress of great quality, will be a return customer for sure.”

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Posted 4 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“Very happy with my order & service Thank you Lilac & Mila”

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Posted 4 years ago

Hi Lovely Thanks so much for your feedback, it's always amazing for us to hear back from happy customers - it definitely makes our day!! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila Reviews