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Lilac & Mila Reviews

4.7 Rating 2,278 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

4.7

Based on 2,278 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Lilac & Mila 5 star review on 14th October 2022

Lilac & Mila 5 star review on 14th October 2022

Lilac & Mila 5 star review on 5th September 2022

Lilac & Mila 5 star review on 19th July 2022

Lilac & Mila 5 star review on 30th April 2022

Lilac & Mila 5 star review on 21st April 2022

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying from Lilac and Mila was a good experience, however the dress I purchased was far to big. Easy to return, but alas I couldn’t get a refund just a credit. I think it would be very beneficial if the website removed items that had sold out. Often there is only a size 8 left. The denim Delilah jacket was also recently back in stock, I had it sitting in my basket then when I went to pay, it disappeared and was sold out, very disappointing. It won’t stop me purchasing from them. Great variety.”

Posted 3 years ago

“Ordered 2 dresses and both came in good time (given delays with postage in general). Only issue I had was that one of the dresses had a small cut/tear near the collar. As it appears the dress was not taken out of the manufacturers packet, it looks like a manufacturer issue. A little disappointing but not the end of the world. I would shop again with Lilac and Mila.”

Posted 3 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I just had a little look against your account and can't see you've contacted us via our hello@lilacandmila.com email regarding this issue. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 3 years ago

“Size good, but the colour is not the same as on web site. Otherwise happy.”

Posted 3 years ago

“Fast postage loved the product only issue was it didn’t fit and I have sent back for return but not heard anything or been refunded as yet”

Posted 3 years ago

Hi Lovely We're incredibly sorry to hear that you are not 100% satisfied with your recent experience . I've just checked on your account and can see you were sent your gift card through the day after you emailed our Customer Satisfaction girls to notify them that your return was coming back and you used it to buy two beautiful new items which we hope you love! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“The experience was fine and I received my order quickly was just disappointed that I had something in my cart and when I went to pay for both items it gave me an error and said it had sold out. Apart from that all good!”

Posted 3 years ago

Hi Lovely Thanks so much for your feedback, We are currently in the process of creating a new website which is super exciting and we will definitely put through your feedback to the website creator about that - we've never heard of it happening before but will look into that for you lovely! Is there anything else we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“My first purchase from Lilac & Mila is a beautiful dress of great quality, will be a return customer for sure.”

Posted 3 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“Very happy with my order & service Thank you Lilac & Mila”

Posted 3 years ago

Hi Lovely Thanks so much for your feedback, it's always amazing for us to hear back from happy customers - it definitely makes our day!! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“Love my dress just wondering where my jacket is, other than that awesome work”

Posted 3 years ago

“Very happy with my purchase just what I was looking for x”

Posted 3 years ago

“Service was good but disappointed you can’t get cash back on a return, only a credit.”

Posted 3 years ago

“Dress is lovely, unfortunately when it arrived it has a hole in it.”

Posted 3 years ago

“Love this site and clothing!”

Posted 3 years ago

“Lovely dresses 👌🏻”

Posted 3 years ago

“The dress is very pretty , found it to be a little snug in the bust and the arm bands a little tight .”

Posted 3 years ago

“Item I required was in stock in a variety of sizes. It arrived via post quickly.”

Posted 3 years ago

“Love the styles & colours not happy the sizes are small”

Posted 3 years ago

“Lilac and Mila have a great range and sizing is good with helpful sizing tips with each garment. Delivery was speedy and customer service excellent”

Posted 3 years ago

“The ordering of things is a bit difficult, only because on my phone it wants to take you back to the beginning. It will not make me order from someone else. I love the dresses, just wish it wouldn’t take me back to the beginning 😊😊😊😊”

Posted 3 years ago

“After contacting customer service when my order hadn’t been shipped, I found that one of the dresses I ordered had a fault and they were unable to source another one. The team then allowed me to pick an item of choice to replace it as an apology. More than anything, I’m thankful for their kind customer service, but only wish I had been contacted about the fault in my order before I got concerned and contacted them myself.”

Posted 3 years ago

“Great service and friendly interactions. Definitely buy again.”

Posted 3 years ago

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Lilac & Mila is rated 4.7 based on 2,278 reviews