Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.70

4.7 Rating 2,448 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,448 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my dress just wondering where my jacket is, other than that awesome work”

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Posted 4 years ago

“Very happy with my purchase just what I was looking for x”

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Posted 4 years ago

“Service was good but disappointed you can’t get cash back on a return, only a credit.”

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Posted 4 years ago

“Dress is lovely, unfortunately when it arrived it has a hole in it.”

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Posted 4 years ago

“Love this site and clothing!”

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Posted 4 years ago

“Lovely dresses 👌🏻”

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Posted 4 years ago

“The dress is very pretty , found it to be a little snug in the bust and the arm bands a little tight .”

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Posted 4 years ago

“Item I required was in stock in a variety of sizes. It arrived via post quickly.”

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Posted 4 years ago

“Love the styles & colours not happy the sizes are small”

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Posted 5 years ago

“Lilac and Mila have a great range and sizing is good with helpful sizing tips with each garment. Delivery was speedy and customer service excellent”

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Posted 5 years ago

“The ordering of things is a bit difficult, only because on my phone it wants to take you back to the beginning. It will not make me order from someone else. I love the dresses, just wish it wouldn’t take me back to the beginning 😊😊😊😊”

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Posted 5 years ago

“After contacting customer service when my order hadn’t been shipped, I found that one of the dresses I ordered had a fault and they were unable to source another one. The team then allowed me to pick an item of choice to replace it as an apology. More than anything, I’m thankful for their kind customer service, but only wish I had been contacted about the fault in my order before I got concerned and contacted them myself.”

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Posted 5 years ago

“Great service and friendly interactions. Definitely buy again.”

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Posted 5 years ago

“Super quick delivery.”

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Posted 5 years ago

“Loved my first purchase, fabric and fit amazing”

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Posted 5 years ago

“So pleased with all my purchases from Saffron road. I’m a new customer and was introduced to this brand by LMTBYB group. I absolutely love the styles, material and designs. I live in a very hot climate and the materials are perfect for here. Customer service is awesome too.”

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Posted 5 years ago

“The return process was brilliant. Shame what I purchased didn’t fit.”

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Posted 5 years ago

“I really loved the vibrant print on my dress.! Exclusive and one of a kind print.”

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Posted 5 years ago

“I was surprised by the next day delivery but disappointed in the quality of the dress. When trying it on, two buttons straight away fell of.”

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Posted 5 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. If you aren't satisfied with your items, you can of course return these items to us - we wouldn't want you to keep an item that isn't less than perfect, it's our policy here at Lilac and mila. We can have a free return label sent to you and organise a replacement of the item. If you could please email us with your order number, we will do our best to assist from there. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 5 years ago

“Great service super fast delivery”

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Posted 5 years ago

Lilac & Mila is rated 4.7 based on 2,448 reviews