Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.72

4.7 Rating 2,281 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,281 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super quick delivery.”

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Posted 4 years ago

“Loved my first purchase, fabric and fit amazing”

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Posted 4 years ago

“So pleased with all my purchases from Saffron road. I’m a new customer and was introduced to this brand by LMTBYB group. I absolutely love the styles, material and designs. I live in a very hot climate and the materials are perfect for here. Customer service is awesome too.”

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Posted 4 years ago

“The return process was brilliant. Shame what I purchased didn’t fit.”

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Posted 4 years ago

“I really loved the vibrant print on my dress.! Exclusive and one of a kind print.”

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Posted 4 years ago

“I was surprised by the next day delivery but disappointed in the quality of the dress. When trying it on, two buttons straight away fell of.”

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Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. If you aren't satisfied with your items, you can of course return these items to us - we wouldn't want you to keep an item that isn't less than perfect, it's our policy here at Lilac and mila. We can have a free return label sent to you and organise a replacement of the item. If you could please email us with your order number, we will do our best to assist from there. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“Great service super fast delivery”

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Posted 4 years ago

“Bought a lovely and beautiful dress from Lilac & Mila (Jasse collection). The online chat was a plus to find out sizes etc before purchasing and once received, it fitted perfectly. They even went the extra mile to email me some options for my enquiry about bump friendly options and also helped me measure lengths for the maxi's for me before buying!! Customer service A+++. I also loved that the packaging for the delivery bag and the bag that the garment was in are biodegradable for compost, WIN!”

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Posted 4 years ago

Thanks so much for your kind words lovely! Wishing you a fabulous weekend ahead xx

Posted 4 years ago

“Love shopping with Lilac & Mila especially when your items are on sale! ❤”

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Posted 4 years ago

Thank you lovely ! Don't we all love a cheeky sale .. 💛 Xx

Posted 4 years ago

“I love like Lilac and Mila for the website layout, it is so easy to use. The thing I don’t like is that Jaase sizes are different depending on the style of dress. I bought a dress size small because normally that is my size, even though I had a baby on the 5th Jan. I bought a small dress and had to return it. But I was to late to exchange for a medium so I had to buy a drifferent dress. Well this medium dress is to big! I have not returned the dress because I threw out the packaging already. The tags are still on. I find that depending on style and cut of dress depends on size.. Most brands I am a small in all their garments so it’s easy to buy online. But not with Jaase. So I’m very hesitant to buy Jaase dress online now. Can I still return the dress even if I don’t have the packaging, just the tags? I didn’t ask earlier as this is my 6th baby. Anyway you asked. Lilac and Mila is a lovely website to visit and easy to use. Just Jaase inconsistent sizes.”

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Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We will pass the sizing feedback to our supplier brand Jaase - your feedback is extremely important to us especially because you have always been such a loyal customer! x In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases so you of course , have the option to return the item! We can have a Free Return Label sent to you if you wish :) If you have any concerns regarding the sizing of a garment our team is more than happy to assist in the future so please don't hesitate to email us at hello@lilacandmila.com as we mentioned we want you to love all your purchases. What we sometimes do is measure items for our customers when requested to ensure that an item will fit. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“The clothing are super super cute and beautiful, the only downside is that they are really out of price range. If there were sales really frequently I would have no problem purchasing more. As of now I probably have to wait two weeks for international shipping which is alright, I’m relying on noticed that I will receive it sometime soon maybe”

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Posted 4 years ago

Hi lovely, Thank you for your feedback - it is extremely valuable for us and will be passed on to the Marketing Team. In terms of pricing, we work very closely with our supplier brand to ensure that we offer good value on unique designs while providing great quality - which wouldn't be possible to achieve at lower pricing. We do aim to have 99% of our clothing under $100 which is very important to us. Keep your eyes peeled for our sales - we do aim to have one every couple of months based around key dates! We also have a great rewards system where you can snatch gift vouchers and generous discounts on first time orders! This is redeemed when signing up to our Newsletter :) We once again sincerely value your feedback and would love to discuss ways to improve the shopping experience with you! Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“Really love Lilac and Mila designs. Recent jumpsuit purchase fit however was poor and too big for small size, required alteration. Mobile site for shopping needs work.”

Helpful Report

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We will pass the sizing feedback to our supplier brand Jaase. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases so you of course , have the option to return the item! We can have a Free Return Label sent to you if you wish :) If you have any concerns regarding the sizing of a garment our team is more than happy to assist in the future so please don't hesitate to email us at hello@lilacandmila.com as we mentioned we want you to love all your purchases. What we sometimes do is measure items for our customers when requested to ensure that an item will fit. We would also like to thankyou for the mobile site feedback . We are actually working with a website developer currently whom is helping us make a number of tweaks and changes for our customers as we 100% agree there are a few things that need to be fixed to enhance the online experience. This includes size filtering and colour along with a number of exciting features. These changes should start taking place within the next 3- 6 weeks so keep your eyes peeled! :) We'd love to hear any further feedback on our website if you have any, as mentioned it is extremely valued. Thanks a million The Lilac and Mila Team! Xxx

Posted 4 years ago

“Great customer service I purchased , returned , re purchased and customer service was always 100# .. although still awaiting for my store credit 😉”

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Posted 4 years ago

Hi lovely, Thankyou for your super kind review of Lilac and Mila - gorgeous customers like you are the reason why we do what we do :) I can see in our system that you are in fact due for a store credit to be issued - we're incredibly sorry for the delay, it's been absolute madness in the office however we take full responsibility for this. To sincerely apologise we'd love to add a $10 value to your store credit as a gift. We will have this emailed to you right away! Thanks a million, The Lilac and Mila Team xx

Posted 4 years ago

“I would like for the website to be improved so that you can easily look for dresses based on size. I.e.look for all dresses in size Lo love the products and customer service but website needs work”

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Posted 4 years ago

Hi lovely, We thankyou for your Feedback - it is incredibly important to us. We are actually working with a website developer currently whom is helping us make a number of tweaks and changes for our customers as we 100% agree there are a few things that need to be fixed to enhance the online experience. This includes size filtering and colour along with a number of exciting features. These changes should start taking place within the next 3- 6 weeks so keep your eyes peeled! :) We'd love to hear any further feedback on our website if you have any, as mentioned it is extremely valued. Thanks a million! The Lilac and Mila Team! Xxx

Posted 4 years ago

“Easy fast ordering and shipping. Good availability of sizes /styles.”

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Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,281 reviews