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Lilac & Mila Reviews

4.7 Rating 2,278 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

4.7

Based on 2,278 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Lilac & Mila 5 star review on 14th October 2022

Lilac & Mila 5 star review on 14th October 2022

Lilac & Mila 5 star review on 5th September 2022

Lilac & Mila 5 star review on 19th July 2022

Lilac & Mila 5 star review on 30th April 2022

Lilac & Mila 5 star review on 21st April 2022

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication, very prompt service. Excellent range of clothing.”

Posted 3 years ago

Hi gorgeous, We're so glad to hear that you loved your Lilac and Mila experience ! I can however see that you gave us 4/5 stars. Could you please let us know what you would like us to do to make this experience better for you from here? We're always happy to help :) The Lilac and Mila girls Xx

Posted 3 years ago

“Found sizing hard”

Posted 3 years ago

Hi lovely, Thank you for your feedback! We do try to provide the measurements for each item in the description as well as sizing advice. However, please do not hesitate to message us if you ever need any additional help with sizing/measurements... We will always be happy to help Xx The lilac and Mila girls

Posted 3 years ago

“Happy with the product, it arrived quickly, would order from this company again”

Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“The items arrived quickly and were well packed. I was disappointed that the szing was quite large and I found it difficult to work out how to return them. I had to send 2 emails before receiving a response and then was told I could only get a credit voucher not a refund. This refund process needs to be simpler.”

Posted 3 years ago

Hi Lovely, Thank you for your feedback!! We are very sorry you have experienced a delay in your response. We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“Lilac and Mila has a great online presence. L & M offer such a lovely range of styles, brands and colourways. If I had any small criticism (which I don't really ) it's that sometimes it's hard to get sizing. BUT that's not a bad thing for a small business in 2020, as it means the product is in demand, so no complaints. from me ❤”

Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love our pieces! Large is a super popular size and you girls are so quick! To avoid missing out on all your favourite pieces we recommend signing up to our Newsletter and social media to be the first to know when we release - that way you can get dibs on all your faves xx We hope this helps! Love, the lilac and mila girls xx

Posted 3 years ago

“Lovely clothes & speedy service. The only improvement that can be made is the option of a refund for change of mind. It’s very difficult to purchase clothes online and it’s often trial & error. It’s very generous that store credit never expires but I’ll lean towards brands that have a refund option in the future.”

Posted 3 years ago

Hi Lovely, Thank you for your feedback!! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“I am very pleased with the product. Delivery was again slower than expected but I didn’t mind this time round”

Posted 3 years ago

Hi Lovely! We are so sorry to hear you have experienced delays in receiving your item. Can you please let us know what you would like us to do to make this experience better for you from here? We are more than happy to help in any way we can now that we know of the issue. We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“Excellent customer service and communication, particularly when there was an issue with one item of clothing”

Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We always strive to make sure any negative experience is turned into a positive one!! We're so happy this could be done for you - it always makes our day when we know we've helped one of our gorgeous customers! Love, the lilac and mila girls xx

Posted 3 years ago

“I ordered a top, in a bigger size as you had sold out in most sizes,unfortunately it was too big, so I have returned it and am waiting on you restocking the tops so I can reorder.”

Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love our pieces! Large is a super popular size and you girls are so quick! To avoid missing out on all your favourite pieces we recommend signing up to our Newsletter and social media to be the first to know when we release - that way you can get dibs on all your faves xx We hope this helps! Love, the lilac and mila girls xx

Posted 3 years ago

“Purchase arrived quickly after ordering. Good quality for the price.”

Posted 3 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“Hi there, The ordering and delivery process was great, however I was waiting for this item to be restocked for weeks before I could place my order. And to do this I was checking the site every day. I love the top but unfortunately the size is so generous that it’s too big and I can’t reorder the smaller size as it is sold out again! Not sure if you can buy larger volumes of stock to avoid this happening? Other than that I really love the clothing your store offers and for really reasonable prices. I am always getting ideas from Nat at Let me try before you buy. She is amazing and so helpful and I suspect is doing great things for small businesses including yours. Thanks for taking the time to find out what your customers are thinking. I will definitely shop from you again. Cheers, Angela”

Posted 3 years ago

“The only thing that could make it a much better experience I’d say is to offer refunds”

Posted 3 years ago

“I love your pieces but I’m still waiting on my original order. I ordered a blouse second and that arrived. I love the top!”

Posted 3 years ago

“happy with my order, it was fast”

Posted 3 years ago

“Found 2 blue dresses had such different colors as to what was on the website. Disappointing. Latte print Classico mini S-10 did not fit a normal 8-10. Too tight in sleeves. Cloudburst Rena mini dress was too see through for my liking. First time customer. Still waiting for a response regarding a cardigan. Told I would be waiting 5 days for a response. Not sure if I will continue with Lilac and Mila, apart from having a credit on 3 returned items as you do not give refunds.”

Posted 3 years ago

“Very happy with my purchase. The dress is so beautifully made and a lovely colour. Package arrive quickly.”

Posted 3 years ago

“Fast delivery. I ordered a stretchy belt. I am only a size 14 but to wear it I need to stretch it quite a bit... this makes it a little tight/ uncomfortable. I will wear it, but I though that it would be more versatile and comfortable.”

Posted 3 years ago

“Great service and delivery😊 However I was disappointed I received a credit on an item I had to return rather than a refund.”

Posted 3 years ago

“I was happy with the two dresses I bought. Great quality, & super cute.”

Posted 3 years ago

“I love my purchases, so nice to wear, light and flowy.”

Posted 3 years ago

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Lilac & Mila is rated 4.7 based on 2,278 reviews