Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,466 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

Info

4.7

Based on 2,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great and fast service! My new piece is gorgeous!”

Helpful Report

Posted 3 years ago

Hi Vanja! Thanks so much for leaving such a lovely review! We are so glad you love your new garment and the service you received xx Love the Lilac and Mila girls xx

Posted 3 years ago

“I'm in WA so I was really surprised at how quickly it arrived. Must have been put in the mail ASAP and possibly a quicker postage option.”

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Posted 3 years ago

Hi Meegan! Thank you so much for finding the time to leave such a great review! We are so glad you are satisfied with the service you have received! Love Lilac and Mila xx

Posted 3 years ago

“Great quality, lightweight fabric. I’m usually a size medium or large in shirts and size 29 jeans (us or Canadian sizes) and the size small fits me perfectly. The only thing that I would change if I could is if the elastic around the arm cuffs was a bit bigger because it is tight on my arm. Also it was really quick shipping (8 business days) to Canada and I’d definitely order again.”

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Posted 3 years ago

Hi Brittany! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Love my dress. Received super quick in time for my daughter’s baby shower on the weekend.”

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Posted 3 years ago

Hi Therese! We are so glad you love your new dress! Thank you so much for finding the time to leave a lovely review, I hope the baby shower was beautiful! Love Lilac and Mila xx

Posted 3 years ago

“Love, love, love!!! My expectations were exceeded with the product and shipping time to Canada! I’ll be ordering again and sharing this wicked find with friends. Thank you!! xo”

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Posted 3 years ago

Hi Tayrn! Aw you are too sweet! Thank you so much for finding the time to leave such a lovely review! We appreciate it so much xx Love the Lilac and Mila girls xx

Posted 3 years ago

“I absolutely love Jasse....and the girls are wonderful and so helpful I cannot fault them Debbie❤”

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Posted 3 years ago

Hi Mario! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the Lilac and Mila girls xx

Posted 3 years ago

“Great customer service, posted quickly. Received my Sweet Love Eve midi dress today and I LOVE IT. I sized up one to accommodate being broad across shoulders and it's perfect. Fabric is comfortable and the print is lovely.”

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Posted 3 years ago

Hi Jennifer! Aw yay! We LOVE the sweet love eve midi here at HQ too! We are so glad you are comfortable in this piece, I bet it looks amazing! Love Lilac and Mila xx

Posted 3 years ago

“Quick delivery and the service was amazing :)”

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Posted 3 years ago

Hi Hayley! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you are satisfied with the service you have received - it means the world to us! Love, the Lilac and Mila girls xx

Posted 3 years ago

“Apart from purchasing a beautiful dress for real women the customer service was outstanding. My new favourite store.”

Helpful Report

Posted 3 years ago

Hi Kathy! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience and the dress! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 3 years ago

“I love the fabric and colours of my dresses from Lilac & Mila. They fir well and are true to size. They are easy to care for and I receive many comments when I wear them. I am a size 18-20 and I love that Lilac & Mila have sizes for me too”

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Posted 3 years ago

Hi Pamela! Thank you so much for taking the time to leave such a lovely review! We are so glad you feel confident and comfortable in your new piece, this means the world to us to hear! Love the Lilac and Mila girls xx

Posted 3 years ago

“Great service. Fast and efficient delivery.”

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Posted 3 years ago

Hi Suzanne! Thank you so much for leaving such a lovely review! We are so glad you are satisfied with the service you received xx Love Lilac and Mila xx

Posted 3 years ago

“Shipping was very fast - ordered the items on a Sunday and received them the following Wednesday. Gorgeous dresses, can't wait to wear them in warmer weather.”

Helpful Report

Posted 3 years ago

Hi Katalin! We are so glad to hear that you are happy with your recent purchase and the service you received!. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Very quick delivery. Extremely happy with my purchase.”

Helpful Report

Posted 3 years ago

Hi Kym! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“I keep shopping with you girls at Lilac & Mila because everything arrives quickly, the Loyalty Points are a bonus and you always have the latest Jaase. The regular Sales are fantastic too!”

Helpful Report

Posted 3 years ago

Hi Michelle! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the Lilac and Mila girls xx

Posted 3 years ago

“My recent order still hasn't arrived yet...nearly 3 weeks I absolutely love your clothes but delivery options need to be reviewed”

Helpful Report

Posted 3 years ago

Hi Birgitte! We are incredibly sorry you are unsatisfied with the delivery times of your order, as I can see on your account we don't have any emails with you regarding this issue, our friendly customer service team is always happy to help and eager to solve any issues you may have. I've just looked into this issue for you, your tracking says 'In transit' and the last update was from the 17th June. It is now almost 2 weeks later and we agree that this is unacceptable! I have lodged an inquiry so Fastway can look into this further and we can try to locate your parcel. If you have any more issues with your parcel delivery please contact our customer service team, we would love to sort this issue out if there are any further problems. We will email you once we get a reply about the inquiry. Love the Lilac and Mila girls xx

Posted 3 years ago

“It’s a beautiful dress … I just wish it wasn’t so see through!”

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Posted 3 years ago

Hi Lisa! Thank you so much for taking the time to leave a review! We hope you are loving your new dress Love Lilac and Mila xx

Posted 3 years ago

“Love my dress, it's even lovelier on.”

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Posted 3 years ago

Hi Cassandra! Aw yay! We are so glad you love your dress, hearing this feedback means the world! Love Lilac and Mila xx

Posted 3 years ago

“Great company to deal with excellent communication and very fast delivery.. Jilly from Adelaide”

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Posted 3 years ago

Hi Jilly! We are so glad to hear that you are happy with your recent purchase and the service you recieved! Hearing your feedback means the world! Thanks so much! Love, the lilac and mila girls xx

Posted 3 years ago

“I have bought a few tops from Lilac & Mila. I heard about Lilac & Mila through Nat’s Try Before You Buy on Facebook, haven’t looked back since. Their customer service team are friendly, supportive and helpful, pricing affordable and most of all gorgeous clothing.”

Helpful Report

Posted 3 years ago

Hi Gillian! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Garment was all crushed and smelt and all buttons undone. At least, please wash recycled garments if this is what my ordered dress was. Andrea Lovrecic”

Helpful Report

Posted 3 years ago

Hi Andrea! We are incredibly sorry you are not satisfied with your recent order, this is totally unacceptable we agree. This must have been a returned garment, we are usually very on top of things like this as we have a strict system for returns and re-selling. I have just looked into our customer service database and can see there are no emails concerning this issue, next time please email our customer service team, they will happily exchange this garment for you or proceed with your desired outcome! This is what we are here for, we want all our customers to be completely satisfied with their purchases xx Again we are incredibly sorry and hope we can turn your experience with us around. Love Lilac and Mila xx

Posted 3 years ago

Lilac & Mila is rated 4.7 based on 2,466 reviews