Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,466 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

Info

4.7

Based on 2,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The top I bought is absolutely beautiful, only problem is it is about 3 sizes to big, I like things loose but not that big”

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Posted 3 years ago

“Dress is fabulous”

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Posted 3 years ago

“My dress is gorgeous well made and a perfect fit .. it arrived before I expected it . And the help I got when I made an error with my order was excellent . Can’t wait to order more xx”

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Posted 3 years ago

“I purchased the Gardenia print mini dress in a 3xl size and it fits perfectly. I'm usally a size 22-24 and this dress still left plenty of room around the bust & hips. I wear it with leggings and it's so comfortable and looks fabulous. Quick shipping and great quality. Very happy with my purchase.”

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Posted 3 years ago

“Brought a top ordered XL which I could fit me and my husband in it. I have emailed Lilac & Mila 4 times this week to swap but have not heard anything from them. But I have received an email to buy something every day.”

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Posted 3 years ago

Hi Tracy, Thank you for your review, we are incredibly sorry to hear that you haven't had the best experience with us. We try our very best to ensure that all of our beautiful ladies are 100% satisfied with their items and experience with us here at Lilac and Mila and this is definitely disappointing for us to come across. We've just had a little look at previous communication with you and unfortunately we could not find any of the emails you sent to us regarding the return, this review was the only thing that showed up on our system. We are happy to proceed with the return how you would like, and hopefully turn this experience around for you. Our customer service contact email is hello@lilacandmila.com, please contact us with any further issues! Love the lilac and mila girls xx

Posted 2 years ago

“Easy ordering process Prompt delivery”

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Posted 3 years ago

Hi lovely! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Love lilac and mila xx

Posted 2 years ago

“Love this dress.....bought for a special occasion.....fits beautifully.....I have run the sides in a little as it had a bit too much fabric for what I like personally.....looks great now”

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Posted 3 years ago

Hi Lovely! Thank you so much for finding the time to leave such a lovely review! and thank you for the feedback, we appreciate it so much xx Love the Lilac and Mila girls xx

Posted 2 years ago

“I ordered the wrong size so sized down in the Adela. So happy with the return and service.”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 2 years ago

“First time ordering and was kept up to date regularly”

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Posted 3 years ago

Hi Lovely! Thank you so much for finding the time to leave such a lovely review! We appreciate it so much xx Love the Lilac and Mila girls x

Posted 2 years ago

“Absolutely love my purchases. Differently will buy again ladies.”

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Posted 3 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved your purchase! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. The Lilac and Mila Team! xxx

Posted 2 years ago

“Always fast shipping with easy returns.. gorgeous clothing with loads of exclusive prints to Jaase which is a bonus...love love love shopping with Lilac and Mila...the staff are always so friendly and helpful xx”

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Posted 3 years ago

Hi Nicolle! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 2 years ago

“Quick delivery. Ordered a 16 which is for my boobs. Still too small. Why isn’t all clothing manufactured at a standard size. This happens all the time with online ordering”

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Posted 3 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We are so sorry to hear that you have received a faulty item, we try our best to ensure this doesn't happen. I can't see that our customer service girls have been notified of this issue. We do request that customers do reach out to us directly when this happens. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware. We are always happy to exchange or provide a store credit for the item xx We hope to turn this experience around for you! Love the lilac and Mila girls xx

Posted 2 years ago

“My item arrived quickly & was just as ordered.”

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Posted 3 years ago

Posted 2 years ago

“Purchased the very pretty Orange Blossom Chloe Top and it is gorgeous with striking colors and fits perfectly. Website is very easy to navigate and package arrived beautifully packed in only a few days. Very pleased with your service and will definitely be a repeat customer. Highly recommended.”

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Posted 3 years ago

Hi Lovely! Aw you are too sweet! Thank you so much for finding the time to leave such a lovely review! We appreciate it so much xx Love the Lilac and Mila girls xx

Posted 2 years ago

“Each item of clothing I have purchased has been as described - fabulous fabrics, good workmanship, good sizing and so easy to wash. Have lots of examples in my closet now. They last!”

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Posted 3 years ago

Hi lovley! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 2 years ago

“Beautiful dresses great service”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 2 years ago

“Great quick despatch and delivery. Dresses are perfect.”

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Posted 3 years ago

Posted 2 years ago

“Pleased with fabric of my dress fits really well thank u 😊”

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Posted 3 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon, The Lilac and Mila Team! xxx

Posted 2 years ago

“The dress is absolutely beautiful. The fabric quality, and arrived amazingly quick.”

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Posted 3 years ago

Posted 2 years ago

“Great product, nice fit and very comfortable. Quick postage. Will be purchasing again.”

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Posted 3 years ago

Hi Lovely! Aw you are too sweet! Thank you so much for finding the time to leave such a lovely review! We appreciate it so much xx Love the Lilac and Mila girls xx

Posted 2 years ago

Lilac & Mila is rated 4.7 based on 2,466 reviews