Name: Lilac & Mila
Rating: 4.70

“Absolutely love my purchases. Differently will buy again ladies.”

Posted 2 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved your purchase! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. The Lilac and Mila Team! xxx

Posted 2 years ago

“Always fast shipping with easy returns.. gorgeous clothing with loads of exclusive prints to Jaase which is a bonus...love love love shopping with Lilac and Mila...the staff are always so friendly and helpful xx”

Helpful Report

Posted 2 years ago

Hi Nicolle! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 2 years ago

“Quick delivery. Ordered a 16 which is for my boobs. Still too small. Why isn’t all clothing manufactured at a standard size. This happens all the time with online ordering”

Helpful Report

Posted 2 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We are so sorry to hear that you have received a faulty item, we try our best to ensure this doesn't happen. I can't see that our customer service girls have been notified of this issue. We do request that customers do reach out to us directly when this happens. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware. We are always happy to exchange or provide a store credit for the item xx We hope to turn this experience around for you! Love the lilac and Mila girls xx

Posted 2 years ago

“My item arrived quickly & was just as ordered.”

Helpful Report

Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 2 years ago

“Purchased the very pretty Orange Blossom Chloe Top and it is gorgeous with striking colors and fits perfectly. Website is very easy to navigate and package arrived beautifully packed in only a few days. Very pleased with your service and will definitely be a repeat customer. Highly recommended.”

Helpful Report

Posted 2 years ago

Hi Lovely! Aw you are too sweet! Thank you so much for finding the time to leave such a lovely review! We appreciate it so much xx Love the Lilac and Mila girls xx

Posted 2 years ago

“Each item of clothing I have purchased has been as described - fabulous fabrics, good workmanship, good sizing and so easy to wash. Have lots of examples in my closet now. They last!”

Helpful Report

Posted 2 years ago

Hi lovley! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 2 years ago

“Beautiful dresses great service”

Helpful Report

Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 2 years ago

“Great quick despatch and delivery. Dresses are perfect.”

Helpful Report

Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 2 years ago

“Pleased with fabric of my dress fits really well thank u 😊”

Helpful Report

Posted 2 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon, The Lilac and Mila Team! xxx

Posted 2 years ago

“The dress is absolutely beautiful. The fabric quality, and arrived amazingly quick.”

Helpful Report

Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 2 years ago

“Great product, nice fit and very comfortable. Quick postage. Will be purchasing again.”

Helpful Report

Posted 2 years ago

Hi Lovely! Aw you are too sweet! Thank you so much for finding the time to leave such a lovely review! We appreciate it so much xx Love the Lilac and Mila girls xx

Posted 2 years ago

“Dresses are GORGEOUS”

Helpful Report

Posted 2 years ago

Hi Kim! Aw you are too sweet! Thank you so much for finding the time to leave such a lovely review! We appreciate it so much xx Love the Lilac and Mila girls xx

Posted 2 years ago

“Beautiful dress went down 2 sizes and is still way to big sadly :(”

Helpful Report

Posted 2 years ago

Hi Kelly-Lee! Thank you so much for taking the time to write a review! We are so sorry your dress did not fit as expected, we do put all individual garment measurements in the product description and try give sizing advice on whether items are oversized or true to size! You can email our helpful customer service team and they can assist you in returning your items or if you wish to exchange xx Love Lilac and Mila xx

Posted 2 years ago

“I must say I’ve been a little disappointed with the cut and feel of the fabric of my last few dresses, they just haven’t had that ‘Jaase edge’ that I have so admired over the past few years, it seems to be lacking.😔🤷🏼‍♀️”

Helpful Report

Posted 2 years ago

Hi Jessica! We are incredibly sorry you are not satisfied and feel that the quality of Jaase dresses is not consistent! I can assure you that we have not changed supplier, and all fabrics and cuts of the dresses are the same, however, thank you for this feedback we will look into this further! Have a great week xx Lots of Love Lilac and Mila xx

Posted 2 years ago

“Absolutely gorgeous clothing and customer service and delivery was super fast. Thank you”

Helpful Report

Posted 2 years ago

Hi Natalie! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 2 years ago

“I get so many compliments every time I wear my Lilac & Mila dresses. So pretty and the fit is perfect.”

Helpful Report

Posted 2 years ago

Hi Lovely! Thank you so much for taking the time to leave such a lovely review! We are so glad you feel confident and comfortable in your new piece, this means the world to us to hear! Love the Lilac and Mila girls xx

Posted 2 years ago

“It would probably be better for me to do this AFTER my item arrives. It's frustrating that I can't track shipping.”

Helpful Report

Posted 2 years ago

Hi Candice! I've just looked into this for you, as I can see your order has been delivered to the United States. As we are an Australian company we have to send all international parcels with Australia Post Standard or DHL Express, I see you chose Australia Post Standard International shipping - we sent you an order confirmation when your parcel was sent, and that email includes a tracking number from Australia Post, you can click on the link and it will take you to tracking or you can copy and paste this link into the Australia Post website! Sometimes this confirmation email gets sent to junk/spam/promotions in your email for some reason, so be sure to check those if you are unable to locate this. Otherwise, our helpful customer service team is happy to send you your tracking number if you are unable to find it! We hope next time you are able to track your item xx Love Lilac an Mila xx

Posted 2 years ago

“Thank U!! The dress is amazing!! Love it! Delivered super quickly and efficiently!! Looking forward to shopping their more in the future.”

Helpful Report

Posted 2 years ago

Hi Larissa! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 2 years ago

“Absolutly love the designs, wish there were more in the larger sizes. Fabric is lovely”

Helpful Report

Posted 2 years ago

Hi Kylie! Thank you for taking the time to write a review! We are so glad you love our designs! We are always trying to improve and would love to expand our size range past 20 in the future xx Love Lilac and Mila xx

Posted 2 years ago

“The dress is beautiful but the sleeves are to big. Is there anyway I can exchange size?”

Helpful Report

Posted 2 years ago

Hi Donna! Thank you for taking the time to write a review! Yes of course you can exchange, we want all our customers to be completely satisfied with their garments! If you email our helpful customer service team and they can assist you with the return and exchange xx Otherwise all the information is on our website under 'returns' Love Lilac and Mila xx

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila Reviews