Name: Lilac & Mila
Rating: 4.69

“I’ve bought a few items from Lilac & Mila always sent an email as soon as I’ve purchased an item and kept me up to date with when they have posted with a tracking number I’m very happy”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 4 years ago

“True to size and description really satisfied”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Top was nice however the sizing is shocking. The measurements on your page aren’t reliable. I downsized by 1 size thinking it looked big and went against your measurements. However I could’ve down sized 3 sizes and it would’ve still been flowy”

Helpful Report

Posted 4 years ago

Hi lovely, We're incredibly sorry to hear you weren't 100% happy with your purchase! We always do our best to provide as much sizing info as we possibly can as we totally understand the difficulties of online shopping. We have a sizing guide which is an average across all of our garments, however for garment-specific measurements please refer to the product description as we measure each and every item! We also include sizing advice, for example we recommend downsizing in the Chloe top as it is generous! We also do try-on videos over on our Instagram of our New Arrivals each week where we talk through sizing and fit to help our wonderful ladies pick their perfect size! We hope this helps! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“Excellent service .Beautiful clothes and fast deliveries”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“I need to return due to sizing, and there’s no address. I’ve wasted my money.”

Helpful Report

Posted 4 years ago

Hi Lovely! We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase! We offer free returns on full priced orders via our returns portal which can be found on our website! We have attached the link here for you too: https://return.auspost.com.au/LILAC_AND_MILA We always want our returns process to be as transparent as possible for our customers! Please don't hesitate to reach out to us over on hello@lilacandmila.com for more information or if you have questions, or you can read our shipping & returns info here: https://www.lilacandmila.com/pages/shipping-delivery Once we receive your return we can issue you a store credit voucher as per our policy which never expires, plenty of time to find the perfect item (YAY!) We hope this helps! Please let us know if there is anything we can further assist with xx Love, The Lilac and Mila girls xx

Posted 4 years ago

“The garments I bought look and fit exactly as I hoped they would. My whole online ordering experience was fantastic. I love my new dresses,they are beautiful and look stunning”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 4 years ago

“Love the clothes and delivery was quick and easy”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Bought and paid for dress and express shipping on 13/7 it’s now 1/8 still no dress no idea where it is just told to be patient now they won’t refund or resend my dress they are now ignoring me! I would NOT recommend this brand or business to anyone! Worst experience ever”

Helpful Report

Posted 4 years ago

Hi Alison, We're incredibly sorry to hear that you are not 100% satisfied with your recent experience with us. We are so sorry to hear that your item was delayed, we try our best to ensure this doesn't happen! We can see you ordered a Pre-Order item which was express shipped as soon as we received our stock. Unfortunately in this circumstance we experienced an issue with a new courier we were trialling, who we are no longer shipping with for this reason. We can see our girls pushed this issue with the couriers until your parcel arrived with you, and once again we are incredibly sorry for such a delay. This is something that was unfortunately out of our control, however we have resolved all the issues this recent experience has caused and as mentioned we won't be shipping with them in the future. We are now back to our super speedy delivery that our customers know and love! We hope we can turn this experience around for you soon. Love, The Lilac and Mila Girls xx

Posted 4 years ago

“Shopping at Lilac & Mila is a pleasant experience. A full refund service would be appreciated on garments that just don't suit an individual but that wouldn't deter me from shopping again. Customer service is always responsive and very polite.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 4 years ago

“Have not received my item yet , hopefully tomorrow”

Helpful Report

Posted 4 years ago

We're incredibly sorry to hear that you are still waiting on your recent purchase. We pride ourselves on our speedy shipping and delivery so this is certainly unusual for us! I can't see that our customer service girls have been notified of this issue. We do request that customers do reach out to us directly when this happens as we cannot assist if we are unaware. We would love to assist you in this matter if you could please send us an email over on hello@lilacandmila.com and we will get back to you ASAP! xx Can't wait to hear from you lovely! Love, The Lilac and Mila girls xx

Posted 4 years ago

“Love my new Chloe top, even though it is very oversized. Would probably have exchanged but it was sold out. Lesson learned for next time, but still a gorgeous top that I will wear often. Had to wait a little as the top was pre-order, but great communication.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila piece - The Chloe top is certainly oversized and as mentioned in the product description, we do recommend downsizing! xx We appreciate your patience when it comes to our occasional Pre-Order items, we think they are definitely worth the wait! Can't wait to see what you choose next xx Love, the lilac and mila girls xx

Posted 4 years ago

“Lilac & Mila dresses are just gorgeous. They are well made and designed. Shopping online is something of a challenge at times, especially with sizing. The girls at Lilac & Mila have made returning dresses for exchange very easy. I would definitely recommend their products and their customer service. They are very quick to answer any queries.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 4 years ago

“Always love the great range & super speedy delivery.”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Lovely dress - the print and colour is lovely. Slightly above the knee on me and a nice fit!”

Helpful Report

Posted 4 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“Product is great. Delivery time pretty quick. But as I got no order confirmation and cannot get the customer account activation emails to come through I won't be buying again as I have no way of tracking orders.”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase! We're incredibly sorry to hear you haven't been able to access your emails from us, could you please reach out to us over on hello@lilacandmila.com so we can take a further look into this for you? Can't wait to hear from you soon! Love, the lilac and mila girls xx

Posted 4 years ago

“I am so happy with my order - gorgeous clothes at reasonable prices and fast postage. Thanks!!”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“The best shop I’m happy with my my order”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Beautiful style and lovely original material. Sure I would not find the same material anywhere else.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 4 years ago

“Gorgeous clothes, exactly like the photos and descriptions, with super fast delivery. Perfect!”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 4 years ago

“A close up of the print would be ideal and also brand specific sizing as they differ so much :)”

Helpful Report

Posted 4 years ago

Hi lovely! Thanks so much for your feedback ~ we appreciate you taking the time to let us know what we can improve on! We have recently been including close-up photos of prints in our New Arrivals online and this is something we will continue to do as we know how much it can help when choosing an item! We also include exact garments' measurements in the product descriptions of all of our items to assist with sizing, we know how tricky online shopping can be! We also do try-on videos over on our Instagram of our New Arrivals each week where we talk through fit and sizing. We hope this helps! Please don't hesitate to reach out to us hello@lilacandmila.com to let us know what else we can do to make this experience better for you. Love, The Lilac and Mila Girls xx

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

Lilac & Mila Reviews