Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,466 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

Info

4.7

Based on 2,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website and easy to use.”

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Posted 5 years ago

Thank you very much Nicole 💕

Posted 5 years ago

“love the clothes and comes quick”

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Posted 5 years ago

So glad to hear ! Thank you so much Lani 💞

Posted 5 years ago

“Beautiful clothing, washes well and at an affordable price. My favourite place to shop 💕”

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Posted 5 years ago

Wow ! Thank you so much Stephanie💛 We are so pleased to hear that Xx

Posted 5 years ago

“I love like Lilac and Mila for the website layout, it is so easy to use. The thing I don’t like is that Jaase sizes are different depending on the style of dress. I bought a dress size small because normally that is my size, even though I had a baby on the 5th Jan. I bought a small dress and had to return it. But I was to late to exchange for a medium so I had to buy a drifferent dress. Well this medium dress is to big! I have not returned the dress because I threw out the packaging already. The tags are still on. I find that depending on style and cut of dress depends on size.. Most brands I am a small in all their garments so it’s easy to buy online. But not with Jaase. So I’m very hesitant to buy Jaase dress online now. Can I still return the dress even if I don’t have the packaging, just the tags? I didn’t ask earlier as this is my 6th baby. Anyway you asked. Lilac and Mila is a lovely website to visit and easy to use. Just Jaase inconsistent sizes.”

Helpful Report

Posted 5 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We will pass the sizing feedback to our supplier brand Jaase - your feedback is extremely important to us especially because you have always been such a loyal customer! x In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases so you of course , have the option to return the item! We can have a Free Return Label sent to you if you wish :) If you have any concerns regarding the sizing of a garment our team is more than happy to assist in the future so please don't hesitate to email us at hello@lilacandmila.com as we mentioned we want you to love all your purchases. What we sometimes do is measure items for our customers when requested to ensure that an item will fit. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 5 years ago

“Horrible quality”

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Posted 5 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I have looked in our files and can see that you have made 3 different purchases recently - could you please let us know which item didn't meet your expectations as we would like to pass on to our supplier brand Jaase as we value your feedback immensely. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) If you have any concerns regarding the quality of a garment in the future please don't hesitate to email us at hello@lilacandmila.com as we mentioned we want you to love all your purchases so please reach out next time. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 5 years ago

“Lilac and Mila is my go to for shopping always 💗”

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Posted 5 years ago

Aw thank you so much for the love and support Carrie 💛 We love hearing your positive feedback Xx

Posted 5 years ago

“Next level customer service. Very happy with my purchase, will definitely be a returning customer.”

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Posted 5 years ago

That's so nice to hear! Thank you so much lovely Xx We are so glad that you had a pleasant shopping experience with us ..💕

Posted 5 years ago

“Expected better quality”

Helpful Report

Posted 5 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I have looked in our files and can see that you have made a recent purchase with us - we would love for you to let us know which item wasn't suitable so we can pass this on to our supplier brand Jaase as we value your feedback immensely. As we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) If you have any concerns regarding the quality of a garment in the future please don't hesitate to email us at hello@lilacandmila.com as we mentioned we want you to love all your purchases so please reach out next time. Kindest Regards, The Lilac and Mila Team! Xxx

Posted 5 years ago

“The clothing are super super cute and beautiful, the only downside is that they are really out of price range. If there were sales really frequently I would have no problem purchasing more. As of now I probably have to wait two weeks for international shipping which is alright, I’m relying on noticed that I will receive it sometime soon maybe”

Helpful Report

Posted 5 years ago

Hi lovely, Thank you for your feedback - it is extremely valuable for us and will be passed on to the Marketing Team. In terms of pricing, we work very closely with our supplier brand to ensure that we offer good value on unique designs while providing great quality - which wouldn't be possible to achieve at lower pricing. We do aim to have 99% of our clothing under $100 which is very important to us. Keep your eyes peeled for our sales - we do aim to have one every couple of months based around key dates! We also have a great rewards system where you can snatch gift vouchers and generous discounts on first time orders! This is redeemed when signing up to our Newsletter :) We once again sincerely value your feedback and would love to discuss ways to improve the shopping experience with you! Thanks a million. The Lilac and Mila Team! Xxx

Posted 5 years ago

“Really love Lilac and Mila designs. Recent jumpsuit purchase fit however was poor and too big for small size, required alteration. Mobile site for shopping needs work.”

Helpful Report

Posted 5 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We will pass the sizing feedback to our supplier brand Jaase. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases so you of course , have the option to return the item! We can have a Free Return Label sent to you if you wish :) If you have any concerns regarding the sizing of a garment our team is more than happy to assist in the future so please don't hesitate to email us at hello@lilacandmila.com as we mentioned we want you to love all your purchases. What we sometimes do is measure items for our customers when requested to ensure that an item will fit. We would also like to thankyou for the mobile site feedback . We are actually working with a website developer currently whom is helping us make a number of tweaks and changes for our customers as we 100% agree there are a few things that need to be fixed to enhance the online experience. This includes size filtering and colour along with a number of exciting features. These changes should start taking place within the next 3- 6 weeks so keep your eyes peeled! :) We'd love to hear any further feedback on our website if you have any, as mentioned it is extremely valued. Thanks a million The Lilac and Mila Team! Xxx

Posted 5 years ago

“Awesome fast shipping, great service and new drops every week!”

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Posted 5 years ago

Thank you so much lovely ! And yes new drops every Monday 🤗

Posted 5 years ago

“I love love love your shop and have so many of your prices they arrive very quickly and nicely packaged, your team is always very helpful and speedy with replying to emails. 💗💗💗”

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Posted 5 years ago

That's so sweet, thank you so much Jessica 💕We are so happy to hear that Xx

Posted 5 years ago

“Very happy with service received when there were issues with my package delivery. Lilac & Mila we’re very responsive and accommodating. Only criticism is I wish there were more sizes available as my fave dresses sell out super quick!”

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Posted 5 years ago

Aw thank you so much for the love and support ! We are currently working on getting more sizes in💕 We also recommend being on the website on Mondays at lunchtime as that is when all the newbies are uploaded Xx

Posted 5 years ago

“beautiful high quality clothing... with amazing service & prompt delivery... highly recommend :)”

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Posted 5 years ago

Thank you very much lovely💛

Posted 5 years ago

“All in all a great shopping experience! Awesome collection and availability with speedy delivery! Thanks!”

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Posted 5 years ago

No problem at all, it's our pleasure 💞Thank you for the love Xx

Posted 5 years ago

“Ordering was easy. Delivery was quick. Even when i sent an email to say that I thought I had ordered the wrong size on sale (but it was when I tried it on) I was told that they would exchange it for me. I was very happy with the service. Thanks Molly 😊”

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Posted 5 years ago

Our pleasure lovely💕 Thank you so much for the positive feedback.. Xx

Posted 5 years ago

“Great that there is free delivery for orders over $50 and so prompt too! Will definitely order from this site again👍🏻”

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Posted 5 years ago

Yay! We are so glad to hear ! Thank you so much for the support Xx

Posted 5 years ago

“I do most of my shopping online and Lilac & Mila are one of the best at it and looking after you if you need help. From the returns to the swapping of items, nothing is a trouble and that makes the experience great, and makes you want to return to buy more. Postage is quick and I live 5 hours from the nearest major city, so that makes purchasing clothing even better. The dresses are lovely, true to size, well made and there is a variety of styles to suit you if you have curves! Thanks Lilac and Mila!”

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Posted 5 years ago

Thank you so so much Therese💕 We definitely couldn't do it without customers like you Xx We are so glad to hear that you are happy with your shopping experience ..

Posted 5 years ago

“I have ordered 3 dresses so far and delivery and quality has been perfect. I love them and receive so many compliments.”

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Posted 5 years ago

We are so glad to hear lovely ! Thank you for the feedback Xx

Posted 5 years ago

“Lilac & Mila have super friendly staff who always answer any queries I may have as quickly as possible. The customer care both before & after placing an order is second to none and the goods are always despatched within 24 hours of placing an online order. As someone who uses online shopping extensively and has experienced the good, the bad and the ugly, the painless process at Lilac & Mila keeps me coming back again & again. 😊”

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Posted 5 years ago

Thank you so so much for your kind words Terri 💕 We definitely couldn't do it without such amazing customers like you Xx

Posted 5 years ago

Lilac & Mila is rated 4.7 based on 2,466 reviews