Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.69

4.7 Rating 2,466 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

Info

4.7

Based on 2,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Lilac & Mila 5 star review on 31st May 2025

Jacqueline O

Lilac & Mila 5 star review on 21st March 2025

Jenni P

Lilac & Mila 5 star review on 13th May 2023

Jaimi L

Lilac & Mila 5 star review on 14th October 2022

Leesa F

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolutely amazing customer service, they go the extra mile to ensure your 100% happy with purchase and goods. Great products, I absolutely love my goodies. highly recommended”

Lilac & Mila 5 star review on 21st April 2022

Helpful Report

Posted 3 years ago

Hi Jessica! Wow! You look absolutely stunning! Thank you so much for sharing a pic of you in your new dress with us and leaving such lovely feedback, we are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love Lilac and Mila Girls xx

Posted 3 years ago

“I absolutely love my tops. They are exactly as pictured. Sizing is spot on. This is my new go to online store.”

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Posted 3 years ago

Hi Jo! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces! We try our best to display/describe items as accurately as we can, so you've made our day!! we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 3 years ago

“Great customer service”

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Posted 3 years ago

Hi Kim! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience xx Love Lilac and Mila girls xx

Posted 3 years ago

“Very happy with the service received from Lilac & Mila. Love my dress , better than I had expect, such beautiful colours, fit was perfect and the delivery was so quick. Will definitely be buying from them again.”

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Posted 3 years ago

Hi Carolynne! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 3 years ago

“Great garments, very generous sizing”

Helpful Report

Posted 3 years ago

Hi Cathy! Thanks so much for your feedback, we're so happy that you loved the items you purchased! I've noticed you only gave us a four-star rating though - is there anything we could do to further this to a 5-star rating in service and experience for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon, Love the Lilac and Mila Team xx

Posted 3 years ago

“I had awesome service from Lilac & Mila, very quick response to sort my issue out and very quick delivery. Highly recommend 👌”

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Posted 3 years ago

Hi Marchelle! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received! xx Love, the lilac and mila girls xx

Posted 3 years ago

“I ordered the Potter Print Adela and it just divine. Fits and flows better than expected. And the service at Lilac & Mila is amazing! I literally had my order within 2 days and was communicated with every step of the way! Exceptional product with excellent service!!!”

Helpful Report

Posted 3 years ago

Hi Mary! We are so glad to hear that you are happy with your new Potter Adela! We love this one too! Hearing your feedback means the world, we are so glad you loved your experience with us xx Love, the lilac and mila girls xx

Posted 3 years ago

“I have recently placed a few orders with Lilac & Mila and needed help with my order and sizing. The customer service I experienced was outstanding. Sam went out of her way to help me ensure I ordered the right size. I was so appreciative and my order was perfect! ❤️”

Helpful Report

Posted 3 years ago

Hi Judith! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 3 years ago

“Very happy with my purchase. Prompt delivery and the dress was exactly as expected.”

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Posted 3 years ago

Hi Donna! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received xx Love Lilac and Mila xx

Posted 3 years ago

“I always love what I buy, and I'm aware that the stock photos are generic, but I love how your posts on Facebook show real women, not stick-thin models 💕”

Helpful Report

Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love our pieces! We are definitely trying to work with models of all sizes and shoot items ourselves! We love the support from everyone showing off their pieces xx Gorgeous women!! Love Lilac and Mila xx

Posted 3 years ago

“Beautiful fabric and print !! Customer service is amazing ! Fast shipping even tho I’m all the way in HAWAII ! Lilac & Mila is my fav online store !”

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Posted 3 years ago

Hi Sonia! Aw yay! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience and the pieces you've received! Sending our love all the way over to Hawaii! xx Love, the lilac and mila girls xx

Posted 3 years ago

“I love buying from this store I can earn rewards while shopping. If thongs aren’t quite right they exchange no hassle. Keep up the great work”

Helpful Report

Posted 3 years ago

Hi Paula! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your Lilac and Mila pieces & the service you have received, we always strive to make sure our customers are completely satisfied. We can't wait to see what you pick next xx Love, the lilac and mila girls xx

Posted 3 years ago

“Great reseated program, always has the latest stock listed.”

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Posted 3 years ago

Hi Kristy! We are so glad to hear you loved your Lilac and Mila experience! Thank you so much for taking the time to write such lovely feedback, we really appreciate it! xx Love the Lilac and Mila girls xx

Posted 3 years ago

“I live in Canada and I will ONLY order my dresses from Lilac and Mila. I have had years of positive experiences of customer service. Thank you for being so amazing and so quick with the shipping to Canada! :)”

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Posted 3 years ago

Hi Angela! Yay! Thank you so much for taking the time to leave us such kind feedback, it means the absolute world to us! We are so glad to hear you love your Lilac and Mila pieces as much as we do! We can't wait to see what you pick next lovely xx Love, the lilac and mila girls xx

Posted 3 years ago

“Excellent customer service! I needed the dress asap so I contacted them after purchase and they made sure it was posted that afternoon. Superstars 🌟”

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Posted 3 years ago

Hi Annie! Aw! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience! Our main priority is making sure our beautiful customers are happy so we are so glad we sorted this out for you xx Love, the lilac and mila girls xx

Posted 3 years ago

“Great quality clothing that are beautifully designed. Both tops and dresses fit fantastic, very happy with my purchase and will definitely buy more in the future.”

Helpful Report

Posted 3 years ago

Hi Ashley! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received, it really means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Beautiful fabric. Soft on the skin, no fading of colour after washing numerous times. I’m a repeat customer for good reason ☺️”

Helpful Report

Posted 3 years ago

Hi Donna! Thank you so much for taking the time to leave us such kind feedback, it means so much to us! We love hearing that our customers are completely satisfied with their experience, we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 3 years ago

“Beautiful Dresses, Great service and fast postage. Very happy!”

Helpful Report

Posted 3 years ago

Hi Fleur! Yay! It means the world to us to hear you love your new Lilac and Mila pieces & the service you have received! Thank you so much for taking the time to leave us such kind feedback! Love, the lilac and mila girls xx

Posted 3 years ago

“Service is always great & my dress arrived in good time”

Helpful Report

Posted 3 years ago

Hi Shelley! Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience and the service you recieved! Our main priority is making sure our beautiful customers are happy! Love, the lilac and mila girls xx

Posted 3 years ago

“Hi, I received my dress b quickly. The colour is not the same like the photo. Fabric & made is not what I expected.”

Helpful Report

Posted 3 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I do assure you that the items photographed come from the same stock that we send to our customers and we always try to accurately describe the items and try not to edit photos to prevent any confusion on items. We also do not sell any items that we do not deem to be of acceptable quality to be worn and are constantly monitoring the quality of the items we are sending. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our return label which we can have sent to you! :) Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 3 years ago

Lilac & Mila is rated 4.7 based on 2,466 reviews