Lincare Reviews

Name: Lincare
Rating: 2.22

2.2 Rating 428 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

Questions

Metrics

2.2

Based on 428 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

Visit Website

Write Your review

Tell us how Lincare made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"I have had a myriad of problems since day one with this company! \r\nMy doctor sent me to Lincare in Piqua. Ohio back in December of 2023. I had to go to a class showing how to use my equipment before they would let me have it. My bank deposited my paycheck check into our business checking account, so I didn\u2019t have enough to pay the initial amount. The instructor came into the room & loudly announced that information to the whole class. Embarrassed, I handed her another card to process for that. Within 2 weeks, I received the paperwork from my insurance telling me what my portion was. It was $120 LESS than what Lincare charged me. I contacted them & was basically told that they bill whatever they want. \r\nIn January, our insurance changed. I sent my new insurance information to them no less than 6 times. They didn\u2019t change it, but continued to harass me. \r\nAfter the FINALLY changed it, the charges started appearing on my insurance account. They are charging my insurance for basically 2 separate machines. It\u2019s ONE machine that includes a humidifier\u2026it can\u2019t be used unless the little cup is in machine because it\u2019s ONE machine! Then, I see charge upon charge for supplies. I\u2019ve received 2 masks that are the wrong size\u2026they\u2019ve charged for 3\u2026and the cost for these products are marked up 200%! My co-pay is MORE than what it costs to buy from Amazon! They\u2019ve sent other pieces once, but they\u2019ve charged more than once. I\u2019ve notified my insurance company about that. \r\nMy insurance company has the option to pay my portion through them. I have been doing that. As of last week, I don\u2019t owe these people anything, but they charged my card for $278.75 yesterday! They were only authorized to take the first amount out. They also didn\u2019t even charge my insurance company that amount! It\u2019s more than $100 more than they charged my insurance company! My insurance company said I owed $16 this month\u2026and that was already paid. \r\nTheir customer service is a joke! Rudest people in the world both on the phone AND in person! I have written BBB & the Attorney General\u2019s office. They have already been sued for over-charging Medicare, why weren\u2019t they investigated for overcharging those that have private insurance? \r\n\r\nSteer clear of this company!"

Amy

Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My supplies arrived 9/12/24 unfortunately the climate hose was for a ResMed 11. I use a ResMed 10. The filters were wrong also. The representative said i should have told them I changes machines I have NEVER had an 11 onky a 10!!! VERY RUDE!! This person put me on hold for 10 minutes when all i needed was a return label sent to me. She then says it will be a week before they can email me the label!! I kept checking ALL my mail but email never came. Today a package came from them with the correct hose but NO filters and the added a water chamber that I didnt ask for. No return label in box either so I called today 9/24 and it was a "service" again not the office. They disconnected my call 4 times prior to a representative actually answering!! She couldn't see where any label was sent so she said it would be 7-10 more days before I would receive it. This is the worst customer service I've ever experienced and very worrisome because it's a medical supply business. Don't understand how they stay in business. I switched from Alpine bc their bookkeeping is horrible and fraudulent but I don't know of any other supplier. I may just buy my own supplies on Amazon bc I waste so much time just trying to get them from Lincare.”

Helpful Report

Posted 7 months ago

“WITHOUT A DOUBT THE WORST CUSTOMER SERVICE AROUND. BEEN CALLING FOR DAYS TO RESOLVE AN ISSUE TO NO AVAIL. THEY PUT YOU ON HOLD FOR HOURS AND NEVER PICK UP THE CALL. I DON'T KNOW HOW THEY STAY IN BUSINESS.”

Helpful Report

Posted 7 months ago

“Lincare is the worst company I've ever done business with. I started with the company on 3/27/2024. I had to attend a Cpap class, I provided them with the required RX order from my doctor, and they supplied me with my equipment and supplies. They provided me with their mission statement which stated they would provide me with the best possible service. Unfortunately that has never happened. Customers receive a schedule for receiving supplies. After 2 months I never received supplies. I have called the supply center since Aug 15 and I am always told that they are missing the doctors authorization. They said they need that to bill Medicare. I can't even begin to tell you how many times I have called my doctor, the supply center, compliance department, and the local Lincare office (where i was instructed to call if I have any issues). I am worn out. I now have anxieties I never knew I had. I don't even know how to be polite anymore. Today is Sep 20th.....problem still is not resolved. I never knew a business would lie to you. One person will tell me one thing and the next person tells me something else. I asked the Lincare rep how long is the authorization good for. One rep said 6 months and another one said 1 year. I gave them the authorization on Mar 27. It is my opinion that that should honor the Authorization I provided them. The Lincare reps tell me there are additional forms that the doctor needs to provide them. So here I sit with nothing resolved. I recommend to anyone that is getting ready to use a CPap to look for another company. Also read the reviews. And the customer service is ranked 1.9 out of 5. And they have multiple lawsuits against them. I wish I had read these reviews before I selected Lincare. I feel Medicare and our health insurance companies need to look into this company and shut them down.”

Helpful Report

Posted 7 months ago

“I am not impressed. Instead very disappointed. The day they were supposed to come to set up oxygen they were a no show because they used an address that was 10 yrs old. He was being discharged from the hospital. They had the right address. When they did come the next day, Jordan was so kind and patient and knowledgeable that I thought "it's a one time thing. His great service was worth the mistake!" Then...my brother was supposed to have a nebulizer which they forgot to deliver. He was in the hospital with pneumonia; the nebulizer is something he should have had and used a day and a half before they finally dropped it off. I don't blame Jordan for any of this. I saw his work order and there was no mention of a nebulizer. There is a disconnect somewhere and the patient suffers because of it. And their employees are making multiple unnecessary trips which would not happen if the correct info was given.”

Helpful Report

Posted 7 months ago

“The absolute worst company I’ve ever worked for. They treat their Employees, terribly upper management doesn’t care at all for their employees. If you raise any concerns or they don’t like you, they will do everything they can to make your life miserable and push you out knowing that from personal experience. I wouldn’t recommend Lincare to anybody.”

Helpful Report

Posted 7 months ago

“I left Lincare about 5 years ago because of absolutely horrible service. Even though I quit and told them numerous times, to date I still get at least 3 messages from them that I need to order. Had absolutely nothing but problems with them from the first day. Stay away!”

Helpful Report

Posted 7 months ago

“Sharon is the best. She was instrumental in transferring oxygen from a company that laid every obstacle in our path. Sharon pushed forward and did not get deterred, while keeping us apprised through the whole process. Thank you Sharon. Lincare should be grateful to have you. I am.”

Helpful Report

Posted 7 months ago

“The driver today was named "Ray". While performing oxygen swap he ask how my concentrator was working and ask about filter. I didn't think about bit Ray checked and low and behold the filter wad black with dirt. He changed out within minutes..thanks RAY”

Helpful Report

Posted 7 months ago

“My delivery man Louis (Bristol) ct. Is reliable, courteous and has a great sense of humor. I consider him to be a personal friend. I wish all companies had service people like Louis.”

Helpful Report

Posted 7 months ago

“Probably not the actual Lincare call agents or general staff causing this debacle. The experience reminds me of the final days of the old superstores going out of business; like when K-Mart closed down, and you just walked around inside wondering what exactly was happening, and who or what was in charge, even though you knew none of that really mattered anymore.”

Helpful Report

Posted 7 months ago

“Lincare had provided me with a wheelchair earlier this year but the brakes on it broke recently. So I called Lincare to tell them what happened and they ordered me a brand new wheelchair with everything I needed and wanted on it. It took about 1.5 to 2 weeks to receive it. They provided excellent customer service. Brandon and D were wonderful. They are both very knowledgeable, professional, friendly, and had great personalities and great communication skills. Brandon also helped me get 2 new batteries for my oxygen concentrator which really needed new batteries. He was great.”

Helpful Report

Posted 7 months ago

“I ordered oxygen supplies and 2 days after I called to confirm they are processing my order which was confirmed by whoever picked up the phone. One week passed I didn't receive the order. I called again heard that my order was sent and for some reason I didn't receive it. The agent said he would find out about it and calls me back. Later I received a call saying my order didn't process and it was not shipped. Finally I called the complain department. This is the 3rd or 4 times that I had bad experience with Linecare employee. They pick up the phone get your order and after hanging up the phone they don't care about your order. Fist of all you have to wait on the phone minimum of 15 minutes and longer then call 2 to 3 times a week until your order get processed.”

Helpful Report

Posted 7 months ago

“These guys are the worst company. We applied for the small mobile purse oxygen concentrator 4 months ago. Do we have it yet?!?! Nope. They are not intelligent.”

Helpful Report

Posted 7 months ago

“The absolute worst company ever came and took my 71 year old mothers CPAP machine and said she did not wear it enough in first 90 days that insurance would not pay for it for that reason LIARS!!! Called insurance found out it is not true the problem was lincare they said they have the right to take it back if you do not use it for the hours they want you to. They never told me mother anything about a 90 day period they are horrible how can you take it from an elderly person also she has Dementia and sometimes forgets to put it on or back on that is how dementia affects a person can't change that also she has kidney disease and takes fluid pill so goes to bathroom several times a night come on what the hell does this company expect from a 71 year old elderly woman no health problems I am So angry going to go somewhere else but I am not done yet I am contacting the better business bureau”

Helpful Report

Posted 7 months ago

“What went right, Nothing! I have paid for my cpap almost a year ago, still receiving a bill for a payment, they drafted my payments automatically and I paid my last one over the phone because the Florence SC office is incompetent and beyond rude. All of them. Obviously Lincare doesn't care! I cannot reach anyone without it taking over an hour and they promise to call back, but they don't. The respiratory therapist was so rude to me, for absolutely no reason from the first visit. How do you allow employees to treat people this way? All the negative reviews, you deserve!”

Helpful Report

Posted 7 months ago

“I had a positive experience with respiratory therapist Annmarie from the Brandon Florida office . She was so pleasant and explained in detail and the importance of using my c pap machine. I was a little apprehensive about using the machine but she was great in giving me mask options until i found the one I was comfortable with. She is an asset to Lincare. Thank you Annmarie”

Helpful Report

Posted 8 months ago

“Had had oxygen thru Lincare I didn't need it now they put me on some meds. My oxygen was picked up in June 6th 2024. They continue to send bills and bill my insurance what do I do😡”

Helpful Report

Posted 8 months ago

“I am a retired nurse case manager. I live in Livonia Michigan 48154 .I used Lincare in the past for my personal CPAP supplies plus for my patients at Trinity Health Livonia and Blue Cross Blue shield of Michigan. I recently chose Lincare for my own personal use based on my past experience for a new CPAP machine . WHAT A MISTAKE!!!! I got acknowledgement my CPAP order was placed on 8/14. I called this day and Lincare did acknowlege my order and someone would call me shortly. After not getting a call ,I started calling on 9/22. And was told someone was going to call me back . I started calling 8/26, 8/ 27 ,828and 8/29 after telling my representative my CPAP quit working .they only have one respiratory therapist is working and the first available appointment is September 10 th . This is unacceptable.”

Helpful Report

Posted 8 months ago

“If you don’t HAVE to use this company DON’T!!! Dealing with their billing is a nightmare, “Joe” tells you one thing, “Mary” tells you total opposite and then there’s the double billing which they automatically take out of your account, HATE dealing with this company!!!”

Helpful Report

Posted 8 months ago

“I have an RX for a new CPAP. On arrival the first time the receptionist was short and rude. Once past that I was told the RX was wrong and needed more information which i received from my doctor. Then on the next trip was told they needed more information from the doctor. These people do not have their act together. They are not in the least bit proactive in giving you all the information you need in one trip! They seem to think your time as well as the doctors isn't as important as theirs. Not to mention all the traveling back and forth. Their low ratings are very well deserved. Please do yourself a favor and pass these people by and save yourself a mountain of frustration!”

Helpful Report

Posted 8 months ago

Lincare is rated 2.2 based on 428 reviews